1. Richard A. Waugaman Jr
2309 Primrose Valley Ct, Raleigh, N.C. 27613
Phone: 919 720 4732, Cell: 919 637 7875
Email: Rich.Waugaman@att.net
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Business Objective
Seeking a position that utilizes my expertise in software development to drive success in yourbusiness!
Professional Profile
Rich has overthirty-five years of experience in leading software projects and services engagements with both external
and internal clients. A seasoned manager, Rich has been successful in building high performance software
development, support and services teams that both deliver product orimplementations that return measurable business
results. Rich has worked across multiple industries, developing a unique breadth of insight and expertise.
Professional Experience and Accomplishments
Product Manager, Business Architect, IBM Analytics, IBM Corp. Apr. 2011 – Present
 Responsible for eDiscovery Product Management & Information Lifecycle Governance enablement.
 Responsible for building Business Use Cases and Processes for IBM Smarter Content Solutions
 Led a team of developers in showcasing IBM and Partner capabilities across the ECM portfolio
Business Development Executive, Services Oriented Architecture (SOA), IBM Corp. July 2004 – Mar. 2011
 Developed and led SOA client “Services” engagements that resulted in $3.8M in direct services recoveries
for my services team, with Total Contract Value (TCV) of $9.8M and an extended IBM value of $122M+.
Received multiple awards for these efforts.
 Developed visualization and value-based processes and methods,via pilot projects,enablement workshops
and business assessments,to drive C-level business initiative success.
Marketing Operations & Technical Support, Retail Store Solutions, IBM Corp. Oct. 2001 – June 2004
 Provided worldwide marketing operations, technical support and enablement activities for RSS partners
and sales teams.
 Directed a team of marketers, programmers, engineers, and instructional designers in reducing the “sell-
cycle” and providing superior call-center responsiveness.
Software Development Program Director, Retail Store Solutions, IBM Corp. Mar. 1996 – Oct. 2001
 Senior Management Responsibility for Development, Test, and Support for Retail Store Operations
o Retail Applications – Point-of-Sale, Back-office Applications
o Consultant (Kyrus Corp.) – “Fuelpath” business solution delivery
 Successfully managed a team of 5 managers, with 80-100 Software and Hardware professionals.
o Results included product delivery, test and support cost reductions,and reduced critical situations.
o Re-engineering and outsourcing partnerships with Singapore and Mexico.
Multiple Positions, VM Development and Support, IBM Corp. May 1980 – Mar. 1996
 Multiple Management assignments in creating highly empowered, results oriented teams.
o Received formal IBM Management Excellence Awards (1993, 1990).
 Multiple responsibilities include Business Strategy, Release Management, Partner programs, & Software
Development
Education/Certifications
Bachelor of Science (Cum Laude), University of Pittsburgh, Pittsburgh Pa.
 Double Major – Computer Science & Mathematics
Retail Master, IBM Certified SOA Solution Designer