Business Systems Analyst Resume

1. CHRISTINA M. STEPHENS
ChristinaMCStephens@gmail.com
(615) 512-3115
Profile
Experienced Product/Business Systems Analyst with solid business skills, strong technical acumen & high empathy. Adept at
asking end-to-end questions to understand problems, ensuring those problems are widely understood, brokering cross-
functional agreement on workable solutions and then driving teams to implement at a high-quality level.
RELVANT EXPERTISE
Skills
● Technical translation to business language ● Relationship Building
● Database reverse-engineering/technical research ● Project Management/Coordination
● Waterfall, Agile Methodologies ● Data Mapping/Migrations
Tools
● SQL (SQL Server/Oracle), SSMS/Toad ● Visio/Lucidchart
● SSMS/Toad ● TFS/SharePoint-Jira/Confluence
● Balsamiq/Paint/Gimp ● Microsoft Office (Visio, Project, Excel, Access, etc.)
Professional Experience
EDGENET, Nashville Tennessee 2016
Product Manager
Managed one of three company product lines that comprise a quarter of total company revenue. Analyzed market and
competitive conditions to deliver value based on customer demands. Interviewed and observed clients and end users
for problems and application usage. Created and presented product roadmap internally and externally. Created
positioning statements and business cases for new products and features. Provided cross-functional leadership—
bridging gaps between engineering-oriented teams, sales and marketing, and support.
 Successfully productized 2+ year old inside-out solution where previous attempts had failed. In collaboration with
Sales, circulated with customers, whose reaction showed great willingness-to-pay.
HEALTHSTREAM, Nashville, Tennessee 2015 – 2016
Business Analyst
In collaboration with VP of Reporting and Project Manager, defined and managed work for data warehouse and report
development team. Elicited requirements from internal stakeholders, broke requirements into stories, assisted with
sprint and deployment planning.
▪ Elicited and documented requirements for new action planning center, which included new functionality for
HSTM. Led collaborative whiteboard sessions with stakeholders to elicit user identification and workflow, as
well as high level data flow and operationalization. In collaboration with Talent Management Product
Manager, produced documentation used to successfully garner approval for additional spend for development
to complete project. Facilitated technical collaboration between HSTM and vendor to integrate and implement
the new center. Provided weekly status reports of progress to senior business and IT leaders.
ONLIFE HEALTH/GORDIAN HEALTH SOLUTIONS, Brentwood, Tennessee 2008 – 2015
Sr
Product Analyst (2015)
Transition
ed to Product Development as part of company restructuring to provide subject matter expertise and analysis for new
product requirements. For potential and existing clients, advised on member experience, product/feature capabilities
and systems integration implications of new requirements. Shared resource with Customer Reporting, providing
business and technical requirements including schema level mappings for ETL.
● Served as Product Owner on Mobile Application project. Elicited requirements, defined scope and broke
requirements down to story level. In collaboration with business and technical stakeholders, ensured that
stories were estimated and prioritized for work appropriately. Brokered clarity between offshore team and
onshore business owners.

2. ONLIFE HEALTH/GORDIAN HEALTH SOLUTIONS, Brentwood, Tennessee 2008 – 2015
Client
Solutions Manager (2013 - 2015)
At request
of business and technical teams, promoted to manage team of 3 Systems/Implementation Analysts. Provided general
oversight and served as issue escalation point for all technical implementations. For potential and existing clients,
advised on member experience, product/feature capabilities and systems integration implications of new requirements.
Served as Implementation Analyst for key client accounts.
● Collaboratively designed and implemented complex and highly custom solution and integration among 3
organizations on behalf of the 3rd
largest revenue client.
● Served as Product Owner on Migration project to move book of business between old and new technology
platforms. Elicited requirements, defined scope and broke requirements down to story level for initial client's
transition. Procured estimations for full scope of w ork within a tight time frame to allow for annual budget
planning.
● Led effort to reverse-engineer implementation configuration application built for latest technology platform.
Documented and disseminated key information and discoveries about the applicat ion, including settings
required to turn features on/off and functionality that was abandoned in mid-development.
Product
Development Manager (2012 – 2013)
Led/facilitated cross-functional business and technical teams to build, implement and maintain health management and
technology initiatives. Facilitated the adoption of, and adaptation to, product and process changes.
● Led cross-functional project team to successful migration of the company's largest client to new technology
platform. Brokered agreement on definition/scope of key product features among client business owners with
unclear vision and technical owners with limited resources and time.
● Bridged gap between Product Development and development during company's transition to Agile. Proactively
worked to get requirements broken down to story level and prioritized until Product Owner designated.
● Assumed responsibility for defining, shepherding through development and implementing new product line,
including member and client facing applications, as well as marketing, content and operational support
materials. Performed post hoc market research to support product viability, including competitor analysis and
product differentiators.
Systems
Analyst (2008 – 2011)
Liaised with internal and external customers to elicit business and technical requirements for new client
implementations, returning client rollouts, and post-production client requests. Researched, reverse-engineered and
documented existing technical systems as part of requirements elicitation. Collaborated with business and technical
staff to design best solution for client’s needs. Estimated level of development effort required to implement client
requests. Documented business and technical requirements. Assisted with QA and UAT efforts prior to
implementations, including creating test cases & scenarios, on occasion.
● As a part of a project team, implemented largest client by number of eligible lives in company history. Elicited
and documented business and technical requirements to integrate with client’s systems. Served as junior
project manager, assisting in the establishment of project milestones, timeline, and work breakdown
structure.
● Designed, implemented and maintained standard documentation template for client implementation.
Template was enthusiastically adhered to by business users, gratefully welcomed by technical staff and, as of
2015, continued to be used and updated regularly.
HEALTHWAYS, Franklin, Tennessee 2006 – 2008
Status
Reporting Analyst
Developed, evaluated, reported and quality reviewed an average of 55 contractually required key operations
performance metrics turning around 238 finished, fully researched products within 2-3 weeks every calendar quarter.
Analyzed drivers of variances from period to period to ensure the integrity and accuracy of customer status reporting.
Elicited and documented business requirements for system improvements, as well as new and existing reports.
● Identified and analyzed data issues among four data systems in support of continuous data integrity validation and
quality improvement processes. Initiated Change Requests to address identified issues. Quality Reviewed/User
Acceptance Tested solutions developed to address Change Requests.

3. Certifications & Education
Pragmatic Marketing, Level 3 Certification – Foundations, Focus, Build
Certified Scrum Product Owner, Scrum Alliance
University of Alabama, Tuscaloosa
Degrees: MASTER OF SCIENCE, Aquatic Biology
BACHELOR OF SCIENCE, Biology