1. Wanda Feest
1944 31st St 920-323-4540
Two Rivers, WI 54220 wfeest@charter.net
PROFESSIONAL SUMMARY
Results oriented professional with over 20 years in industrial distribution experience.
Proficient in Microsoft Outlook, Word and Excel, phone, copier, fax.
Experience with Profit 21 and SX.e (GUI) software programs.
Proven ability to handle high-volume workload and adapt effectively to change.
Extremely customer and results focused.
Communicate effectively with co-workers and senior management.
PROFESSIONAL EXPERIENCE
Forefront Dermatology
October 2016
Billing Specialist
Industrial Distribution Group (IDG)
January 1988-April 2016
Customer Service Representative
 Process customer orders, including product sourcing and purchasing to customers’ expectations.
 Assist customers with billing, sourcing, quoting, and resolving issues with returns, credits, and pricing.
 Lead national customer service quoting and sourcing team, using system software to upload large
quoting projects and delegating work to other team members.
 Process weekly reports for customer service mangers to review pricing changes.
 Assist customer service manager with reporting functions, data analysis and other projects.
 Assist team members with pricing questions and software usage questions.
Quoting and Sourcing Specialist
 Participated in national team that worked on large market basket quotes.
 Sourced products from appropriate vendors considering pricing, lead time, and product quality.
 Successfully quoted and sourced thousands of items always meeting deadlines to satisfy customers.
Pricing Specialist
 Successfully set-up and maintained software system pricing matrix for customers needing special
consideration.
Data Entry
 Enter orders, credit and debit memos accurately meeting and exceeding time restraints.
Key Accomplishments
 Training of new associate in software usage and general job processes.

2.  Assisted with process improvement reorganization and implementation. Assisted in transitioning
customer to new tool crib software system.
 Became the point person for customer service manager when project assistance was needed
including data analysis.
 Adapted easily to system conversion software and assisted other associates with the transition.