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Stacy Stephens

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Stacy Stephens
1081 Skyline Drive
Kingston Springs, TN 37 082
(602) 617 -87 87
stacy.stephens@hotmail.com
Portfolio / Project / Product / Relationship Management
Strategic Enterprise Technology Solution Platforms
Highly accomplished visionary leader with experience in successfully delivering high-quality enterprise
solutions. Adept at understanding interdependent relationships between technical and business partners.
Proven success in identifying growth opportunities, delivering products to market, and ensuring solution
adoption. Excellent interpersonal and communication skills, and exceptional relationship-building talent
with customers, partners, analysts, teammates, executives and vendors.
Core Competencies • Methodologies • T ools
• Portfolio Management • Financial Management • Strategic Relationships
• Product Management • Process Engineering • Business Development
• Vendor Management • Customer/Client Satisfaction • Agile/SDLC/Waterfall
Strategic Professional Experience
Infotree Services - contract to Nissan Brentwood,T N
Senior Portfolio Manager, 5 domains (divisions) January 2015 to July 2016
Responsible for the financial and deliverable success ofa large portfolio ofITprojects designed to
improvethe business functions for 5 domains (divisions) at Nissan:Customer-Facing Services;Dealer
Services;Warranty, Parts and Service,Data Analysis and Business Intelligence;and Application Vendor
Services, theseinclude all internal and external facing web-based platforms, such as Nissan.com. The
objective being to determinethe optimal portfolio mix ofprojects and initiatives to achieve stated
business goals within the constraint ofan annual budget near 110M.
Key Achievements:
 Worked directly with each domain’s Senior Directorand the ITVice President to set an explicitly
directive, strategic goal that set budgets for FY14 –FY 16 near 110Mannually.
 Analyzed and collectively manageddata to prove that the budget complianceand deliverable success
rate for all current projects, programs, and IS/IT assets as well as estimated ROI for proposed
initiatives met stated goals. Increased success rate from 82%in FY 14 to 96%in FY 16.
 Provided recommendations to Senior Directors for each domain and the ITVicePresident regarding
the comparativecosts and business requirements fulfilment ofeach componentofthe portfolio,
increasing annual success rate14%in 2.5 years and reducing wasteby 28%.
 Set goals to establish the desired state for the portfolio and propose plans for moving the portfolio to
that state. This included recommendations for budget, timeline, sequence and resource requirements
as well as the management of high-priority issues having potential deliverableor financial impact.
 Management ofthe portfolio to ensure each portfolio component performed adequately for its relative
contribution to stated financial and business goals.
 Managed the overall investment portfolio ofall domains by participating in a cross-domain steering
committee to establish a set ofstandard techniques and technologies that enabled visibility,
standardization,measurement and process improvement.
 Worked with the steering committee to upgrade Clarity to CA PPM14.2 and the deploymentof
previously-unusedmodules and workflow automation.
 Ensured each initiative adhered to the Solution Delivery Life Cycle (SDLC) methodology,Project
Management Body ofKnowledge(PMBOK), Enterprise Architecture and Nissan’s technology and
business continuity standards.
Sarah Cannon Research Institute (SCRI) Nashville,T N
Product Owner, Development Innovations Applications July 2013 to December,2014
Directed all technology projectsfor the Clinical Research Team “DevelopmentInnovations” by successfully
implementing application, platform and web solutions to support business needs. Managed the SDLC for
over a dozen products across a variety ofdelivery options: on-premises physical and virtual environments,
SharePoint and portal, vendor-hosted and cloud-based platforms. Responsible for ensuring that all
software products achieve FDA Validation Guidelines and can passaudit by regulatory agencies and current
or potential sponsors.
Key Achievements:
 DevelopedIT&Sstrategies by creating product roadmaps and developing the projectplans, budgets
and resourcemodels needed to meet business technology demands.
 Collaborated with Regulatory Quality Department to ensureall softwareproducts and technology
solutions met FDA regulatory guidelines for validation and CRF Part 11 compliance.
 Collaboratewith Strategy Execution Team (SCRI’s PMO) to ensure that all projectobjectives were
met including customer satisfaction and adoption, schedules and budgets.
 Successfully implemented Medidata, a cloud-based Clinical Trial Management System.
 Multiple successful upgrades ofOracle Argus Safety application, including complete restructure of
physical platform, this application is used to report all drug safety information to the FDA in America
and the EMA in Europe, including certified electronic gateways.
 Developedthe strategy for future product and technology portfolio including budget and resource
projections for new and existing applications.
 Managed an IT staff of Business Analysts and Quality Assurance Specialists with a product portfolio
budget of approximately $12M.
DaVita Nashville,T N
Senior Clinical IT Program Manager December 2011to June 2013
Directed a large-scale clinical IT platform that supports kidney dialysis treatments for patients in over
2,000 clinics across America. Responsible for managing an extensive, geographically-diverse team
comprised of on-shore, off-shore and multiple vendor contributors. Local liaison for emerging corporate
PMO; responsible for the development ofPMO processes, tooladoption, teammatetraining and assistance
in the establishment ofprioritization, estimation and project initiation that allows for more optimal use of
availableresources.
Key Achievements:
 Successfully launched8 releases for 3 product platforms –Patient Treatment,Physician Rounding and
Electronic Prescribing Services.
 Recognized for substantial contributions to the top priority Clinical IT project as the recipient of
multiple Core Value awards for ‘Team’ and ‘Service Excellence.’
 Local PMO leader responsiblefor successfully deployingcorporatePMOprocesses; designing practices
focused on ensuring ROI through implementation of standards,guidance,documentation and metrics
 Managed large-scale, geographically-diverse teams of over 100 employee, contract and vendor
resources
 Responsible for coordinating softwarelaunches to 2,700 facilities across the United States
 Managed an ITproduct portfolio budget of $31M
MedSolutions Franklin,T N
Senior Client IT Project Manager February 2011to December 2011
Owner of all IT delivery activities forimplementation ofRadiology Benefit Management (RBM) product for
a nationwide client, with key contributions to strategic planning and business process development to
support a product-driven organization model. Developed and implemented strategies and programs
working with technical, operational and marketing teams to drive a projected growth of 20% in 2011 and
35% in 2012.
Key Achievements:
 Successfully implemented initial release of a new and extensive customer software platform for
Nationwide within first 4 months ofcontract
 Managed an IT product portfolio budget of $18M for Claims and Pre-Authorization systems
 Managed staff of 4 Business Analysts and QA technicians.
Asurion Nashville,T N
Senior IT Project Manager/Relationship Manager June 2007 to February 2011
Defined and implemented product requirements and business plans for multiple enterprise software
products supporting internal Supply Chain Management organization. Coordinated large cross-functional
teams across multiple geographies to drive new offerings, enhance existing products, communicate value
propositions, and support products throughout the full software development lifecycle. Managed multiple
linked projects using MS Project and Clarity ;and participated in a pilot team to implement Clarity’s Agile
Vision application to support corporateadoption ofthe Agile software developmentmethodology.
Key Achievements:
 Managed a product portfolio budget of $8M, with a 98% on-time, on-budget success rate for product
releases;portfolio comprised ofinternally-developed and third-party products
 Led efforts to define product requirements; directed launches, and managed continuous releasecycles
for multiple products whose use resulted in 28% annual savings in 2010 through enhanced Risk
Analysis and Fraud Prevention
 Winner of multiple corporateawards:
o ‘SPOT’ award for an efficiency-improving idea that was able to lower CSR average handle time
and decrease call centercosts
o ‘SPOT’ award for guiding the realignment ofthe operations and release management team to
facilitate faster, more standardized and reliable releases
o ‘Thumbs Up’ award for the delivery ofa custom application 60 daysearlierthan committedand
27 %under budget
HealthSpring, LLC Nashville,T N
Senior Project Manager/Product Manager March 2005 to May 2007
Designed, developed, and managed projects related to database and reporting platforms. Managed the
definition ofrequirements, partnering with internal business,development and testing teams,and creating
the product roadmaps to delivernew Database and Business Intelligence technology products.
Key Achievements:
 Delivered several key initiatives on-timeand on-budget:
o Multiple Data Mart solutions related to claims and customerdata
o Business Intelligence solution using Business Objects Enterprise
o Database architecture consolidation
Computer Associates Scottsdale,AZ
Product Manager/Technical Consultant August2001to March 2005
Provided consulting services to customers throughout North America for Unicenter Database Management
suite ofproducts. Quickly promoted and assumed responsibilities for defining requirements based on user
feedback, leading technical user groups, performing comprehensive market research and competitive
analysis, and managing product delivery commitments.
Key Achievements:
 Evangelist for Unicenter Database Management Suite (8 individual products supporting 4 relational
database management systems including Oracle,SQL, Sybase and DB2 LUW) through on-site customer
engagements,leading usergroup sessions, speaking at tradeshows and conducting webinars.
 Worked closely with marketing and sales to strategically position product through collateral,
advertising, sales training and opportunity identification.
T echnical Positions
Rockford Fosgate T empe,AZ
Senior Database Administrator October 2000 to August 2001
 Senior Oracle Database and Applications Administrator
Group Systems T ucson,AZ
Senior Database Administrator February 1999 to October 2000
 Senior SQL Database Administrator
City ofTucson T ucson,AZ
Database Analyst III January 1998 to February 1999
 Database Administrator:Oracle, SQL Server and DB2
University of Wisconsin at Platteville Platteville,WI
Database Analyst III November 1996 to December 1997
 Oracle Database Administrator
Arizona Department ofT ransportation Phoenix,AZ
EDP Analyst II February 1994 to November 1996
 Database Administrator: Oracle and DB2
Education
DeVry University Phoenix,AZ
Bachelor of Science in Computer Information Systems February 1994

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Stacy Stephens

  • 1. Stacy Stephens 1081 Skyline Drive Kingston Springs, TN 37 082 (602) 617 -87 87 stacy.stephens@hotmail.com Portfolio / Project / Product / Relationship Management Strategic Enterprise Technology Solution Platforms Highly accomplished visionary leader with experience in successfully delivering high-quality enterprise solutions. Adept at understanding interdependent relationships between technical and business partners. Proven success in identifying growth opportunities, delivering products to market, and ensuring solution adoption. Excellent interpersonal and communication skills, and exceptional relationship-building talent with customers, partners, analysts, teammates, executives and vendors. Core Competencies • Methodologies • T ools • Portfolio Management • Financial Management • Strategic Relationships • Product Management • Process Engineering • Business Development • Vendor Management • Customer/Client Satisfaction • Agile/SDLC/Waterfall Strategic Professional Experience Infotree Services - contract to Nissan Brentwood,T N Senior Portfolio Manager, 5 domains (divisions) January 2015 to July 2016 Responsible for the financial and deliverable success ofa large portfolio ofITprojects designed to improvethe business functions for 5 domains (divisions) at Nissan:Customer-Facing Services;Dealer Services;Warranty, Parts and Service,Data Analysis and Business Intelligence;and Application Vendor Services, theseinclude all internal and external facing web-based platforms, such as Nissan.com. The objective being to determinethe optimal portfolio mix ofprojects and initiatives to achieve stated business goals within the constraint ofan annual budget near 110M. Key Achievements:  Worked directly with each domain’s Senior Directorand the ITVice President to set an explicitly directive, strategic goal that set budgets for FY14 –FY 16 near 110Mannually.  Analyzed and collectively manageddata to prove that the budget complianceand deliverable success rate for all current projects, programs, and IS/IT assets as well as estimated ROI for proposed initiatives met stated goals. Increased success rate from 82%in FY 14 to 96%in FY 16.  Provided recommendations to Senior Directors for each domain and the ITVicePresident regarding the comparativecosts and business requirements fulfilment ofeach componentofthe portfolio, increasing annual success rate14%in 2.5 years and reducing wasteby 28%.  Set goals to establish the desired state for the portfolio and propose plans for moving the portfolio to that state. This included recommendations for budget, timeline, sequence and resource requirements as well as the management of high-priority issues having potential deliverableor financial impact.  Management ofthe portfolio to ensure each portfolio component performed adequately for its relative contribution to stated financial and business goals.  Managed the overall investment portfolio ofall domains by participating in a cross-domain steering committee to establish a set ofstandard techniques and technologies that enabled visibility, standardization,measurement and process improvement.  Worked with the steering committee to upgrade Clarity to CA PPM14.2 and the deploymentof previously-unusedmodules and workflow automation.  Ensured each initiative adhered to the Solution Delivery Life Cycle (SDLC) methodology,Project Management Body ofKnowledge(PMBOK), Enterprise Architecture and Nissan’s technology and business continuity standards.
  • 2. Sarah Cannon Research Institute (SCRI) Nashville,T N Product Owner, Development Innovations Applications July 2013 to December,2014 Directed all technology projectsfor the Clinical Research Team “DevelopmentInnovations” by successfully implementing application, platform and web solutions to support business needs. Managed the SDLC for over a dozen products across a variety ofdelivery options: on-premises physical and virtual environments, SharePoint and portal, vendor-hosted and cloud-based platforms. Responsible for ensuring that all software products achieve FDA Validation Guidelines and can passaudit by regulatory agencies and current or potential sponsors. Key Achievements:  DevelopedIT&Sstrategies by creating product roadmaps and developing the projectplans, budgets and resourcemodels needed to meet business technology demands.  Collaborated with Regulatory Quality Department to ensureall softwareproducts and technology solutions met FDA regulatory guidelines for validation and CRF Part 11 compliance.  Collaboratewith Strategy Execution Team (SCRI’s PMO) to ensure that all projectobjectives were met including customer satisfaction and adoption, schedules and budgets.  Successfully implemented Medidata, a cloud-based Clinical Trial Management System.  Multiple successful upgrades ofOracle Argus Safety application, including complete restructure of physical platform, this application is used to report all drug safety information to the FDA in America and the EMA in Europe, including certified electronic gateways.  Developedthe strategy for future product and technology portfolio including budget and resource projections for new and existing applications.  Managed an IT staff of Business Analysts and Quality Assurance Specialists with a product portfolio budget of approximately $12M. DaVita Nashville,T N Senior Clinical IT Program Manager December 2011to June 2013 Directed a large-scale clinical IT platform that supports kidney dialysis treatments for patients in over 2,000 clinics across America. Responsible for managing an extensive, geographically-diverse team comprised of on-shore, off-shore and multiple vendor contributors. Local liaison for emerging corporate PMO; responsible for the development ofPMO processes, tooladoption, teammatetraining and assistance in the establishment ofprioritization, estimation and project initiation that allows for more optimal use of availableresources. Key Achievements:  Successfully launched8 releases for 3 product platforms –Patient Treatment,Physician Rounding and Electronic Prescribing Services.  Recognized for substantial contributions to the top priority Clinical IT project as the recipient of multiple Core Value awards for ‘Team’ and ‘Service Excellence.’  Local PMO leader responsiblefor successfully deployingcorporatePMOprocesses; designing practices focused on ensuring ROI through implementation of standards,guidance,documentation and metrics  Managed large-scale, geographically-diverse teams of over 100 employee, contract and vendor resources  Responsible for coordinating softwarelaunches to 2,700 facilities across the United States  Managed an ITproduct portfolio budget of $31M MedSolutions Franklin,T N Senior Client IT Project Manager February 2011to December 2011 Owner of all IT delivery activities forimplementation ofRadiology Benefit Management (RBM) product for a nationwide client, with key contributions to strategic planning and business process development to support a product-driven organization model. Developed and implemented strategies and programs working with technical, operational and marketing teams to drive a projected growth of 20% in 2011 and 35% in 2012. Key Achievements:  Successfully implemented initial release of a new and extensive customer software platform for Nationwide within first 4 months ofcontract  Managed an IT product portfolio budget of $18M for Claims and Pre-Authorization systems  Managed staff of 4 Business Analysts and QA technicians.
  • 3. Asurion Nashville,T N Senior IT Project Manager/Relationship Manager June 2007 to February 2011 Defined and implemented product requirements and business plans for multiple enterprise software products supporting internal Supply Chain Management organization. Coordinated large cross-functional teams across multiple geographies to drive new offerings, enhance existing products, communicate value propositions, and support products throughout the full software development lifecycle. Managed multiple linked projects using MS Project and Clarity ;and participated in a pilot team to implement Clarity’s Agile Vision application to support corporateadoption ofthe Agile software developmentmethodology. Key Achievements:  Managed a product portfolio budget of $8M, with a 98% on-time, on-budget success rate for product releases;portfolio comprised ofinternally-developed and third-party products  Led efforts to define product requirements; directed launches, and managed continuous releasecycles for multiple products whose use resulted in 28% annual savings in 2010 through enhanced Risk Analysis and Fraud Prevention  Winner of multiple corporateawards: o ‘SPOT’ award for an efficiency-improving idea that was able to lower CSR average handle time and decrease call centercosts o ‘SPOT’ award for guiding the realignment ofthe operations and release management team to facilitate faster, more standardized and reliable releases o ‘Thumbs Up’ award for the delivery ofa custom application 60 daysearlierthan committedand 27 %under budget HealthSpring, LLC Nashville,T N Senior Project Manager/Product Manager March 2005 to May 2007 Designed, developed, and managed projects related to database and reporting platforms. Managed the definition ofrequirements, partnering with internal business,development and testing teams,and creating the product roadmaps to delivernew Database and Business Intelligence technology products. Key Achievements:  Delivered several key initiatives on-timeand on-budget: o Multiple Data Mart solutions related to claims and customerdata o Business Intelligence solution using Business Objects Enterprise o Database architecture consolidation Computer Associates Scottsdale,AZ Product Manager/Technical Consultant August2001to March 2005 Provided consulting services to customers throughout North America for Unicenter Database Management suite ofproducts. Quickly promoted and assumed responsibilities for defining requirements based on user feedback, leading technical user groups, performing comprehensive market research and competitive analysis, and managing product delivery commitments. Key Achievements:  Evangelist for Unicenter Database Management Suite (8 individual products supporting 4 relational database management systems including Oracle,SQL, Sybase and DB2 LUW) through on-site customer engagements,leading usergroup sessions, speaking at tradeshows and conducting webinars.  Worked closely with marketing and sales to strategically position product through collateral, advertising, sales training and opportunity identification.
  • 4. T echnical Positions Rockford Fosgate T empe,AZ Senior Database Administrator October 2000 to August 2001  Senior Oracle Database and Applications Administrator Group Systems T ucson,AZ Senior Database Administrator February 1999 to October 2000  Senior SQL Database Administrator City ofTucson T ucson,AZ Database Analyst III January 1998 to February 1999  Database Administrator:Oracle, SQL Server and DB2 University of Wisconsin at Platteville Platteville,WI Database Analyst III November 1996 to December 1997  Oracle Database Administrator Arizona Department ofT ransportation Phoenix,AZ EDP Analyst II February 1994 to November 1996  Database Administrator: Oracle and DB2 Education DeVry University Phoenix,AZ Bachelor of Science in Computer Information Systems February 1994