1. Caren L. Jones
2189 NW 104th
Way, Gainesville, Florida 32606
912-755-1419
Carenjones71@gmail.com
Professional Summary
Charismatic,innovativethinker with over 20 years of business operations. Specializingin the life-cycleof implementing business
strategies and product delivery experience with a broad mix of corporate business segments. Exceptional relationship management
expertise for buildingclientrelationships,optimization programs and identifyingopportunities through a thoughtful and proactive
approach. Subject Matter Expert (SME) in designingand implementing strategic business goalsthathavemeasurableresults. Expert
in many to most business process technologies. SharePoint,Crystal Reporting,Salesforce,Siebel,MicrosoftCRM (proprietary
implementation). SAP, PeopleSoft/Oracle,QuickBooks,Q/Express, MicrosoftOfficeproducts,AutoCAD, Project Management
software, Enterprise solutions IBMhardware,VMWare and additional busines smanagement applications,etc.
Exceptional Skills
 Proven results for exceptional and state of the artperformance planningfor corebusiness strategy execution with a specialty in
operational improvements and cost savings. Managed and implemented complex business plans with key stakeholders.
 Defined and managed strategic project and product planningimplementations based on a deep understandingof the
organizational business model. Ability to translatebusiness needs to deliverableproductand project roadmaps with
measurableresults. Align business stakeholderswith implementation teams to define delivery process and prioritize
requirements for product and projectdelivery.
 Provided and managed organizational redesigns for accountability and successful projectand a programdelivery. Change
Management strategy implementation for trainingand adoption of specialized implementations. Managed resource
accountability utilizingin-houseresources,contractors,consultants and off-shoreresources,telecommunications and
technology serviceindustries.
 Managed External and internal clientteams to define and refine business strategies related to technology business solutions.
Subject matter expert in implementing long and shortterm IT Strategy development. Included but not limited to definingand
implementing projectplans related to complex IT business processes.
Affiliations and Awards
CoreNet Global – Atlanta Chapter, Chicago Chapter
RealComm/IBCon
Urban Land Institute
Jones Lang LaSalle Club 2003, 2006

2. Employment History
UF Health – July 2016 to present
Strategic Sourcing, Buyers Agent Contractor
 Manage and participatein strategic sourcinginitiatives of supply chain management services for UF Health Facilities. This
includes purchasingsupplies,equipment and services in a costeffective manner.
 Additional responsibilities includeresearch and analysison costreduction opportunities.
 Collaborates with Supply chain services and Materialsmanagement to improve process delivery with costefficiencies.
 Subject Matter expert in PeopleSoft, EDI dispatch as well as other business management applicationsused by UF Health.
Forever21 Companies December 2015 – Present
Lead, Operations and Service
 Responsible for improving revenue and business goals by delivering customer service strategies.
 Responsible for cost efficiencies, productivity and client satisfaction which are measured daily and reported.
 Responsible for training and staff retention
TJ Maxx Companies July 2015 – November 2015 (relocated to Gainesville, FL)
Client Experience Manager
 Responsible for overall Client Experience for local market
 Frontline merchandising Sales and Returns, Product markdowns and Financial Controls (cash/credit
management)
 Training and Communication
 Policy and procedural improvements as needed.
City of Savannah, Consultant for RFP process for Coffee Bluff Marina April 2015 – July 2015
Interim Operations Manager – 2015 (Consultant)
 Customer Service and Operational support in and during transition of management and services.
 QuickBooks, Q-express, PeopleSoft, SAP accounting systems. Microsoft Office Products
 Write and proof reading, pricing and product inventory
 Marina services administrator
Jones Lang LaSalle Americas 1999 – 2014 (15 years)
Vice President, Business Solutions - 2008 - 2014
 Cross selling business lines across Accounts for best practices and proactive planning program.
 Lead information sharing, lessons learned and best practices and practice Client Relationship management skills
with Accounts Management organization and C-suite.
 Deployed and delivered multiple Business solutions and delivery applications platform for global professional
service, SaaS for Corporate Real Estate.
 Sourced and defined new product line for delivery with cost savings goals of over $30M.
 Information Management Strategy planning and execution – Data management standards, collection methods,
source system and accuracy of data.
 Business Intelligence and analytical reporting
 Presence, training and adoption program development
 Managed virtual team across the world.
 Competitive Marketer and Relationship management

3. Employment History (Continued)
Associate Director, Corporate Client Strategy/IMPLEMENTATION/Delivery Programs– 2006
 Responsible for External Client Service solution design and delivery services
 Deployed improved methods of service to meet corporate demand with measurable goals.
 Planned and partnered to implement integrated technologies and streamline busi ness processes globally
specifically designed for life cycle of real estate services for supporting technology platform based on
competitive intelligence and product improvement needs.
Associate, Corporate Solutions – 2001
 Business partner to Sales and liaison for Corporate Solutions business lines to internal IT customer support.
 Defined demand management programs and processes to operationalize the vision for internal and client
support into IT functional teams.
 Implemented Business solutions with enterprise approach. Salesforce.com, Siebel Solutions to custom solution
to Microsoft CRM.
 Cross selling business lines across Accounts for best practices and proactive planning program.
 Lead information sharing, lessons learned and best practices and practice Client Relationship management skills
with Accounts Management organization and C-suite.
 Deployed and delivered multiple Business solutions and delivery applications platform for global professional
service, SaaS for Corporate Real Estate.
 Sourced a new product line for delivery with cost savings goals of over $30M.
 Mergers and acquisitions with clients and vendors alike.
 Transitioned, Transformed and operationalized Client outsourcing as well as Staubach merger.
Assistant, Brokerage Lead- 1999
 Commercial Brokerage while supporting the merger of Jones Lang Wooten and Compass Management. Supported
merger of people and processes for business goals.
 Processed and primary focus on lease management, property assessments and master planning
 Managed Administrative Staff and resource management to a shared service program
 Transitioned Lotus notes to Office Products worldwide.
Prior to Jones Lang LaSalle I worked for Scientific Atlanta and Cisco as a Program Manager.