1. A L E C K O R N A C K I ( C S M , C S P O )
11708 Lincolnshire Ct.  Glen Allen, VA, 23059
Home: (804) 360-1152  Cell: (804) 514-6713  Email: Alec@AandLCommunications.com
S EN I O R B U S I N ES S S YS YTEM S A N A LYS T, S C R U M M A S TER ,
PR O D U C T O WN ER , PR O J EC T M A N A G ER
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Repeatedly improve profitability and productivity of departments and staff.
Proven success in team building, customer service, project/program delivery, and client retention.
Varied business background in technology, marketing, and manufacturing.
Proven manager with demonstrable success in achieving and surpassingbusiness growth objectives in a variety of organizations and
environments. Extensive experience with highly engineered systems which require deep understanding of critical business drivers in
diverse markets and industries; extremely successful in building relationships with senior-level decision-makers, taking control of problem
areas and delivering on commitments. Customer-focused and performance-driven. Significant experience in theareas of Project
Management, Consulting, Product Development, People Management, and Business Analysis. Created, led, and motivated unbeatable
teams of analysts and developers, monitoring performance and budgets to deliver on time and on-target projects that surpass customer
expectations.
Business Analysis  Staff Development/Mentoring  Management  Project Management  Strategic Planning & Consultation 
Customer Satisfaction & Allegiance  Performance & Quality Delivery  Budget Planning/Estimating  Change Management 
Commercial & Customer Support  Strategic Partnerships  Business Development  Product Development/Management
SELECTED ACHIEVEMENT HIGHLIGHTS
 Turned around an underperforming department, incorporating business analysis and programming resources into a tight, highly
productiveteam improving throughput by 300%, improving quality via a 35% reduction of defects, and improving customer
service.
 Centralizedscheduling of 5 separate departments, providing the first-ever enterpriseview into workloads. Created dashboards
and reports to present to Executives demonstrating workload and productivity. This centralization resulted in a 10% reduction of
overtime and facilitated forecasting.
 Reversed losses into profits; serving as a catalyst for growth and expansion by implementing a new technology and creating a
product offering that increased sales and resulted in a 45% gain in profits in a manufacturing area that had never made a profit.
PROFESSIONAL EXPERIENCE
Master Business Systems Analyst/Lead Systems Integrator, Capital One. 2010 - Present
One of the nation's 10 largest banks offering a broad array of financial products and services
Lead a team of exceptional analysts, developers, and technical leads to support, upgrade, and integrate the primary Call Center application
(IRIS) for Card and Bank agents. Drive efforts on maintaining and updating theIVR (Interactive Voice Responseunit). Perform Product
Owner defining high level requirements and Acceptance Criteria for 7 teams implementing theprogram. Charged with driving innovation,
operational efficiencies, security compliance, systemand process integration, feature addition and enhancements, and providing processes
that allow thevarious agent groups and lines of business to deliver exceptional customer service to Capital One customers. Effectively
manages BSA and QS associates.
Lives the Values  Lived and demonstrated the CapitalOne competencies and was recognized with theCapital One
Circle of Excellence for my work with the Capital One Deals Team.
Problem Solving  Generating and driving practical solutions as the Integrated BSA for thePartnerships to IRIS
conversion and the GM Small Business project launch.
Communication
Skills
 Established myself as an Influencer and also as a “Bridge Builder” to drive cooperation and
consensus on theteams and projects I have been involved in since joining Capital One. I am
regularly recognized for diffusing tense and complicated situations through my work.
Management,
Leadership, &
Influence Skills
 Lead and manage thepeer review process for all IRIS BSA’s, oversaw the re-engineering of how
requirements and acceptance criteria are being captured and documented. Act as a mentor by
training new BSA’s on the IRIS team and others as part of the Capital One Mentoringprogram.

2. Business Systems Analyst, Dominion Virginia Power, Inc. 2008 - 2010
One of the nation's largest producers and transporters of energy, with a portfolio of electricity generation, natural gas and oil reserves
Recruited to enhance a team of outstanding performing developers, analysts and other resources to support and upgrade one of thelargest,
critical systems for the Nuclear Fleet. Have been tapped to lead all future enhancements and developments for the team leading estimating
efforts, managing all systemperformance efforts, vendor evaluation and selection, lead testing efforts between integrated systems and their
support teams, and be theprimary point of contact to the business units.
Management &
Leadership Skills
 Quickly assimilated myself into a new organization, learning theway Dominion works, and
establishing myself as a leader by taking on large projects and building confidence and trust.
Communication
Skills
 Taken on the role of communicating externally to the Nuclear Fleet about pending modifications to
softwareplatforms, release management, outage communications, and business updates.
Job Specific Skills  Learned and became the lead Business Analyst on the platformthat supports theNuclear Fleet in 6
months. Lead all development efforts being the primary Analyst deconstructing existing legacy
systems and defining requirements for re-building and deploying. Took on role of managing all
aspects of SystemPerformance and driving improvement efforts; led teams on thetwo largest
development projects of the system, integrating a 3rd party vendor product with a large
Documentum environment.
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Business Systems Analyst, LandAmerica, Inc 2008
$3.78 Billion leading provider of real estate transaction services throughout the United States, the Americas, Europe and Asia.
Recruited to manage a highly skilled and diverse team of top performing developers, analysts and other resources to deliver thehighest
priority development project for the Credit Services group within Land America. Challenged with motivating a team that is spread out over
multiple locations in theUnited States, India, and Pakistan. Learned and trained others in the team in Agile methodologies and Scrum
development. Tapped to become theLead contact to migrate all clients to thenew platform upon completion of theproject.
Management/
Leadership Skills
 Taken full ownership of a team of seasoned employees and contractors within the company, able to
quickly establish trust and develop a positiverapport to help aide in meeting deliverable timelines
 Leveraged thevision and strategy to enhance and improve customer service with clients by
incorporating thenew team into the customer service model.
Communication
Skills
 Established myself as a knowledgeable and trusted member of the Credit Services IT group, being
tasked—within 2 months since being hired—to communicate upward to Management thestatus of
the project and participatein Operations calls representing the IT group across the business unit.
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CLIENT DATA MANAGER, Royall & Company 2006 – 2008
The leading provider of full-time, first-time, traditional-age undergraduate student recruitment for Colleges and Universities throughout
the US; products and services include designing, developing, deploying, and analyzing direct responsecampaigns through a variety of
channels.
Recruited to develop and lead team of 10 Business Analysts in meeting customer service and performance improvement goals for IS
department supportingthedata interpretation and data hygiene needs of marketing campaigns. Devised and executed strategic and tactical
action plans to integrate new department into existing business processes, developed methodology, established training curriculum,
coordinated and executed training, and built top-performing team to drive achievement of objectives.
Influence  Facilitated and guided business unit leaders in formulating the vision and strategic direction that
successfully integrated theanalyst group into the existing business processes within the
organization.
Learning Skills  Learned and trained other on a development methodology that was not fully being used within the
Company. Quickly became the expert in the tools and processes used in Agile and Scrum.
Bottom-Line
Improvement
 Lead team in identifying and correcting critical problems, reduced manual processes driving
automation, implemented best practices to ensure consistent results, overhauled and improved
operating processes and resolved quality issues.
Customer
Focuse
 Contributed to 95% customer retention rate by developing and creating a team of analysts that
complemented and enhanced the already impeccable customer service reputation of thebusiness.
Teamwork  Evangelized need for change within organization, monitored and reported progress on key metrics,
trained and mentored analysts to ensure their success.
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3. CLIENT SOLUTIONS MANAGER, TECHNICAL ACCOUNT MANAGER.
Affinion Loyalty Group 2001 – 2006
$1.3 billion global leader of multi-channel marketing solutions for membership, insurance, value-added checking, and loyalty programs.
Promoted to lead the efforts in crafting sales strategies and design solutions that enhance and strengthen consumer relationships with their
member organizations; leveraging 25 products to develop customsolutions for clients in the financial, retail, travel, and entertainment
industries. Challenged to providefirst level design and integration strategies for sales opportunities;owned and executed the strategy and
was thesubject matter expert providing tactical guidance during development efforts.
Business
Development
 Lead the acquisition and launch of 3 major program launches; 3 of the5 largest programs in
company history.
Operations
Re-engineering
 Participated in thedevelopment of corporate IT methodology which contributed to unprecedented
growth.
Customer
Service
 Contributed to affinity partner receiving top awards in customer service from multiple consumer
and research organizations.
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PRIOR EXPERIENCE
Functional leadership positions in Product Development, Product Marketing, and Consulting Services
Achievements include overseeing R&D, productizing, and creating a marketing & sales strategy for a new technology that resulted in a
45% gain in profits for a P&L unit; developed and implemented Internet-based services enabling clients to place orders and deliver
materials for printing and mailing. Increased visibility of $500 million international printer through participation in trade shows, industry
events; gaining keynoteand speaking roles for key corporateexecutives promoting theorganization as an innovative leader in the market.
Devised and built consulting services group that differentiated company from competitors and continued to promotethe organization as an
industry leader.
COMPUTER SKILLS
Office Productivity  Microsoft family of products (Word, Excel, Visio, PowerPoint, Outlook) used for general office
productivity;creating training documents, data flow diagrams, work flow diagrams, executive
presentations, etc.
 Microsoft Visual Studio Team Foundation Server, HP Quality Center, HP QuickTest Professional,
HP Load Runner, SAP, Knowledge Link, Primavera, SAP, EMPAC, Passport, VAX, and AS400.
Programming
Skills
 Visual Basic and Access for creating small data bases, automating processes, creating simple UI’s,
reports, connection to data bases, etc.
 SQL and CrystalReports to create automated reports for the business outlining success of
programs, enabling quick access to data dictionaries, and for general analysis purposes.
 Microsoft Project for general project management tasks; created resource poolfor allocation of
programmers to tasks, creating weekly reports for resources to assist in managing individual tasks.
 Used a variety of applications for building and maintaining websites; Macromedia Dreamweaver,
Microsoft FrontPage, and others. Skilled in HTML, SHTML, CSS, JSP, Java scripting.
 Familiar with and leveraged XMLand SGMLfor transaction-based integration with many business
partners.
Support &
Training
 Trained customers and colleagues on all above mentioned products and systems.
EDUCATION & CREDENTIALS
Bachelor of Arts (BA) in Business Management
National-Louis University—Northern Virginia Campus-Evanston, Il
Engineering coursework completed
Virginia Tech—Blacksburg, VA
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