1. Susan Harrington sueharrington16@yahoo.com | (719) 231-2655
www.linkedin.com/in/smharrington1
PROJECT MANAGER
PMP Certified | PROJECT MANAGEMENT | Product Development
PMP Certified with strong business experience managing and motivating large teams of all business levels both
domestically and internationally. Top performer in motivating team members to drive projects through all SDLC.
Comprehensive understanding of project management methodologies (PMBOK ver.5), Waterfall, Agile, Scrum, and a
variety of Project Management tools and platforms. Product Development manager leveraging strong skills in
overseeing new Product growth to the marketplace, growing revenue/customer base and forecasting new products
and revenue for future expansion.
Skills Summary
Detailed Requirements Documentation Profitability Analysis
Strong computer skills Project Scheduling
Ability to learn new technology quickly Excellent communication skills
Software/Hardware installation Process/Technical Documentation
Cross functional Supervision Excellent presentation skills
Client Relations and Presentations Assist sales in selling products
Strong integrity, trust work ethic Product Development
Strong Supervisor and leadership Change/Risk Management
Ability to utilize company specific processes Self motivator
Excellent interpersonal skills Organized and customer focused
Salesforce.com Migrations/Enhancements
PROFESSIONAL OVERVIEW
JUNIOR ACHIEVEMENT
2016-PRESENT
PROJECT MANAGER
• Project manager/SCRUM master leading monthly software release
• Update all projects in Basecamp to ensure projects implement on time and budget
• Successfully ensure all parties are aware of requirements, deliverables and timelines
• Create and execute project work plan and revise as requirements change in Agile environment
• Ensure all resources are appropriately allocated to projects
• Manage change control
• Ensure all requirements are implemented to meet customer requirements and ensure excellent customer
experience
• Manage backlog to ensure priorities and monthly releases are completed on schedule
• Successfully organize and identify resources to develop, test and complete projects on time
• Maintain excel presentations for executive management on status of projects and resources

2. WESTERN UNION INTERNATIONAL ENGELWOOD, CO
Project Manager 2014 – 2015
 Successfully lead and mentor teams of all levels to meet all customer requirements
 Successfully learned new products and company processes in aggressive timeframe to bring project to
market on time and on budget
 Developed multiple project plans to ensure all tasks identified and projects schedule on track
 Chaired daily status meetings with development teams, stakeholders and customers to ensure project dates
and deliverables on target for wind down of the Western Union Prepaid and Receive cards.
 Chaired webex meetings and documented all tasks and status with Meta and Bancorp and Processors to
meet critical Financial target dates for wind down of card account closure and BIN deletion.
 Developed detailed processes and company reporting including new Settlement processes, commissioning
processes and structure, sales tracking, MT transactions, between Western Union and NetSpend.
 Developed and implemented new operations processes to ensure excellent customer service
 Successfully developed detailed business requirements and user cases for company web sites changes for
wind down projects as well as new features including loyalty programs on the new card platform.
 Coordinated and identified roles/tasks for project teams including IT, billing, operations, compliance, legal to
ensure on time and within budget delivery of all assigned tasks to meet the business needs.
 Facilitated and conducted QA, UAT, Integration, Regression testing for each Sprint to ensure all development
meet the business needs ensuring positive customer experience.
 Successfully identified and managed changes/risks without missing implementation dates
 Coordinated with team members to manage financial estimations and tracking budgets
 Assigned and managed project teams to complete all tasks including analysis, documentation,
design/development, testing, issue resolution, daily status reporting, implementation, post implementation
review and auditing of lessons learned.
 Created and maintained various project progress reports for executive and all levels of management on daily
and weekly basis including project status, risks, change management and budget.
 Maintained all Project documentation on Sharepoint
Verizon 1995 – 2014
Project/Product Development Manager
• Developed detailed business case/product description for proposed new product offerings defining the
product business model, opportunity, competitive environment, and revenue projections, allowing
management to select future products for implementation.
• Successfully Project Managed all SDLC stages for new product offerings including: UC&C, UCCaaS, VoIP
(International and domestic), Managed IP PBX, OVC, Global calling card

3. • Successfully learned Lean Six Sigma processes to streamlined sales and implementation processes in
order to improve efficiencies in order entry, provisioning, and networking resulting in reduced costs of
$7M.
• Lead migration of out of date billing systems to new enhance billing engines, resulting in improved
customer experience, saving the company approximately $10 million a year in support and development
costs.
• Managed projects for enhancements to various OE, provisioning, billing systems
• Maintained/updated process documentation for changes and enhancements to platforms and systems
• Managed IT teams utilizing various coding language including .NET, Java, Oracle
• Developed Business Requirements and pricing model for E2Ei to streamline implementation, provisioning
and billing for the US and EMEA.
• Orchestrated project for migration of EMEA legacy network to new CS1 network.
• Managed team of international engineers, developers, architects to revamp the entire European network
to a more cost effective, efficient technology to improve quality to EMEA customers and increased
revenue for the company.
• Successfully learned and managed Projects for new product offerings including Domestic Business
Calling Card, Global Calling Card, Cloud based products
• Successfully project managed network Installation in both Europe and Asia Pacific for Voice over IP and
Global Vnet Product, Voice over IP for North America, Unified Communication and Collaboration as a
Service, and Managed IP PBX.
• Successfully lead teams in development, testing and upgrade of Cisco 9.1 and NETIQ. Resulting in 100%
customer satisfaction for large customers such as Kaiser, Joy Global, Burberry.
• Managed all Stage Gate Reviews and associated cross functional support. Managed PLM data integrity
report and PLM post launch report by project.
• Lead sales teams to successfully develop new pre and post sales customized process/sales
documentation for numerous Products including Voice over IP, UCCaaS, Managed IP PBX, CPNI, HIPAA,
Geo-redundancy
• Successfully lead operations and customer service teams to develop and enhance operations and
customer service processes
• Executed the testing and certification of customer premise based CPE to support the product; working
with CISCO, Siemens/Efficient, NETIQ, Salesforce.com and various other vendors.
• Chaired meetings for vendor selection and implementation with Voice over IP.
• Chaired and participated in JAD meetings domestically and internationally.

4. • Advised product solutions to customers with reduced level of efforts through joint analysis and design
sessions with customers, marketing, software/network engineers, executive management and a variety
of software developers and programmers both domestically and internationally.
• Oversaw maintaining capital expense for projects in excess of $20M in both Domestic and International
Markets.
• Partnered with Account Teams on RFP’s for Major Corporations as well as extensive Government Bids.
• Co-chaired committee to develop Installation Manual for customer service, sales engineers, field
technicians and customers for a variety of products including Calling Card, Global Voice Services, Voice
over IP UCCaaS, Managed IPPBX, UC&C.
EDUCATION
College of St. Benedict, St. Joseph MN
PMP Certified PMI
PMP Completion Vision Training Systems
TECHNICAL SKILLS
MS Office (Word, PowerPoint, Excel, Visio, MS Project), UCCaaS, VoIP, UC&C, E2Ei, Contact Center, VRU, Call Center,
IVR, Various Project management methodologies (Waterfall, Agile) Basecamp, Testuff
Volunteer Experience
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CASA
Ronald McDonald House