An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality. Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices. Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization. Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results. Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels. Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.

1. Dawn M. Costello
Orlando, Florida 407.399.0030 dawn.costello@techadvisorysrvs.com
Innovative global IT executive with a proven track record of leveraging technology to enable
business growth and performance. Transforms organizations through Business IT alignment and
change management collaboration delivering complex programs while also focusing on day to
day operations and just in time delivery.
Contribute career success as a combined function of technical, business, and financial acumen
as well as great talent acquisition skills. Ability to recruit and retain high-performing IT business
professionals who take great pride in partnering and delivering sustainable solutions, while being
agile to continuously meet business needs.
Visionary leader and natural motivator, energetic and passionate, precise and practical,
recognized for integrity and tenacity, with record of sustained success in the areas of:
Business / IT Consulting & Trusted Advisor ♦ Business Relationship Management ♦
Strategic Planning / IT Business Strategy ♦ Acquisition Technology Integration ♦ Portfolio
Management & IT Governance ♦ IT Delivery ♦ Operations Excellence ♦ Financial
Management ♦ Business Continuity & Disaster Recovery ♦ Security and Compliance ♦
Vendor Partnership & Management ♦ Contract Negotiation & Management ♦ Talent
Acquisition & Management ♦ Emotional Intelligence and strong likeability factor
➢ Extensive experience in acquisition due diligence and system integration
➢ Implement, educate, and mature security and compliance best practices in support of data
and virus protection, data security, Payment Card Industry (PCI), Sarbanes Oxley (SOX) and
National Do Not Call (DNC) legislation
➢ Extensive experience in directing high-impact systems projects focusing on business and
technology objectives
➢ Aligns Business and IT Strategy by implementing an executive governance process and
Portfolio Program Management Office (PPMO) for IT Business projects
➢ Establish strategic partnerships with vendors, oversees contract negotiations and
management, outsourcing (on, near and offshore)
➢ Planned and moved three large data centers while minimizing business impact and
consolidated numerous distributed centers reducing cost and improved reliability, business
continuity and disaster recovery
➢ Developed and built an IT department from a small number of disparate technology skilled
staff
Professional Experience
Technology Advisory Services, Inc. Feb 2016 – Current
Owner & Consultant
I partner with Senior Level Executives in support of delivering business solutions through
technology enablement. My experience and years of successful Business IT alignment has
position me to offer my services and advise organizations on the right program and solutions for
their needs.
Hilton Grand Vacations Sept 2016 – Current
Consultant
Partnering with CIO and Executive team in support of Spin-off from Hilton Worldwide. Providing
leadership and direction in areas of IT Business Strategy alignment, Business Engagement,
Project Portfolio Management, Vendor Management, policies, agreements and contracts.
Although I am a consultant I have established trusting relationships with team members because
of my experience in leadership, technology and the Vacations Ownership Industry.

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Dawn M. Costello
CSI Enterprises, Inc. globalVCard – Bonita Springs, Florida Jan 2015 – Dec 2015
Chief Information Office - CIO
CSI provides innovative payment solutions focusing on total accounts payable with an emphasis
on virtual card payments. Solutions include direct integration via API with almost any ERP
system. Specialties also include corporate travel solutions with mobile accessibility.
Responsible for building an IT organization to support CSI’s rapidly growing business with a large
emphasize on security and compliance, business continuity and disaster recovery and speed to
market innovative solutions.
Quickly brought to market CSI’s first white labeled solution for banking partners. IT was an
integral part of delivering this innovative solution that has opened doors for new relationships and
a new business model. In addition to my CIO responsibility I step into the COO role bringing
previous enterprise experiences to this maturing organization.
Implemented a diverse portfolio of product offerings allowing for more flexible customizable
solutions while balancing the organizations revenue streams.
Strategically developed and implemented a staff augmentation model in support of portfolio
delivery, infrastructure and systems management. Including implementing a business continuity
and disaster recovery plan which included SaaS solutions and best in class services and tools.
Instituted a Project Portfolio Governance and Steering Committee, implemented a monthly
release schedule in support of consistency and predictability in software delivery.
Matured the business analyst, testing and quality management functions including business
education and contribution of business requirements and UAT.
DM&A – Diane Meiller and Associates – Management Consultants Oct – Dec 2015
Orlando, Florida
Consultant & Advisor
Wyndham Vacation Ownership – Division of Wyndham Worldwide
Orlando, Florida 2002 – 2014
Rewarding career encompassing a progression through positions of increasing responsibility and
complexity with rotations that provided significant experience in various areas that were integral
to corporate and personal success. Reported directly to the Chief Information Officer (CIO).
Senior Vice President, Enterprise Solutions Development, Delivery and Support
2005 - 2014
Responsible for providing leadership and support in all aspects of IT Business Strategy and
valuation, Portfolio Management, Business Solutions Delivery, Vendor Management, Security
and Compliance, and Process Excellence using Six Sigma quality management methods.
Accountable for planning and administering and annual IT capital budget of $35M and P&L of
$54M.
Key Accomplishments and Competencies:
• Appointed to assume responsibility for the technical leadership of a troubled multi-million
multi-year enterprise business transformation program – program is back on track
• Member of the Acquisition and Due Diligence Team, as well as the Integration team lead
spearheading the successful systems integration of acquisitions, large and small
• Led the technology team through creating, developing and implementing a large complex
award – winning business systems transformation program in support of a new business
model

3. Page 3
Dawn M. Costello
• Implementation of centralized shared services including infrastructure, network, telecom,
service desk, desk side support, security, data privacy and compliance
• Implemented “At Home Agent Program” increasing employee productivity, customer
satisfaction while reducing cost and organization footprint
• Consolidate five PeopleSoft instances and upgraded platforms reducing support and
operating cost and improving system stability
• Established a highly effective follow-the-sun delivery and off-shore development and support
model increasing responsiveness and productivity through vendor management and
managed services while reducing cost
• Created and implemented a Relationship Management Leadership Team and a Business
Requirements Management Team that focused on IT Business strategy and valuation,
governance, prioritization and project delivery
• Migrated system platforms to the Cloud
• Partnered with vendors and business leaders on new Business Intelligence strategy
• Recipient of numerous recognition awards, including leading technical teams in support of
achieving the “Innovation of the Year” Award (2012) and 2 ARDA Awards (2010 & 2012) for
the development of enterprise application systems. ARDA - American Resort Development
Association
• Served as Chair, co-chair and member of various groups – Innovation Council, IT Steering
Committee, IT Executive Project Governance Board, Application Rationalization Team,
Social Media and Mobility Council, and Process Excellence Leadership Team (PELT)
Vice President, Information Technology Support Services 2002 – 2005
Responsible for providing leadership and support in all aspects of infrastructure, networking,
telecom, security, technical and office services to over 130 locations and multiple data centers.
Directed company-wide standardization of hardware and software, stabilized mainframe and
client-server environments and implemented change control and management policies in support
of annual audits and compliance. Implemented client and server virtual machines – over 800
servers and 8,000 client systems virtualized.
Spherion Corporation – Fort Lauderdale, Florida 1996 – 2002
Career with this multi-billion dollar staffing, recruitment, outsourcing, and technology service
company including two promotions within six years to increasingly responsible positions.
Director, Technology Support Services 1999 – 2002
Managed department operations and the activities of 130+ technology support and services
professionals nationally with an annual budget of over $20M. Implemented company-wide
standardization of hardware and software, providing technical and application support, and
overseeing corporate and field implementation services. Accountable for technology provisioning
and procurement, security administration, infrastructure and design services, engineering of new
technologies and building a strong leadership team. Reported directly to the Chief Information
Officer (CIO).
• Managed systems integration following the acquisition of a company that was larger
than Spherion without experiencing major business disruptions while significantly
reducing IT staff.
• Established a total cost of ownership (TCO) and highly reliable, scalable, and cost-
effective distributed client-server environment comprised of over 1,000 servers and
10,000 client systems
• Implemented policies and procedures, tools and technologies that helped to reduce Help
Desk turnover from 85% to 10% in 15 months while decreasing abandonment rates from
17% to 3%
• Initiated a software distribution and inventory management model that significantly
reduced and simplified implementation efforts to the distributed workforce.

4. Page 4
Dawn M. Costello
Senior Manager, Strategic Enterprise Systems and Technology Strategy 1997 – 1999
Managed a multi-faceted department that focused on business IT strategy, customer and
technology services.
• Managed the “Year 200” project globally, delivering under budget with better than
expected results
• Substantially improved the Help Desk quality of service by implementing changes in
staff, tools, processes, training, documentation and hours of operation
• Successful integration and standards of corporate tools and services globally following
the acquisition of various companies. Created and led the technical strategy initiative
that enhanced interaction between the Corporate IT department and business units.
Succeeded in leveraging technology, resources and vendors to reduce costs while
improving service delivery
Manager, End User Services 1996 – 1997
Managed a department of 12 technology professionals in support of delivering quality solutions
and services. Developed a five year strategic total cost of ownership (TCO) plan for the client-
server environment, including direct purchasing and procurement, implantation, support, and
asset recovery. Created a second level support group for all standards and proprietary
applications and implemented a replacement Help Desk tracking and problem resolution tool.
W. R. Grace & Company – Boca Raton, Florida 1993 – 1996
Multi-billion-dollar global specialty Chemicals and Materials Company
Manager, Technical Training, Development and Documentation
Employed as an Office Systems Consultant, promoted to management in 1995. Responsible for
vendor relationships, training and documentation. Implemented an Executive technical training
program for top-level management. Personal instructor for C-Level and staff.
Prior employment included eight years of hands-on experience in IT positions. Details available
upon request.

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Dawn M. Costello
Education & Professional Development
Martin County High School – Stuart, Florida
Barry University - Miami Shores, Florida
Bachelor of Science Degree – Computer Science & Minor in Business
Graduated Magna Cum Laude. Dean’s list.
• Member of numerous Professional Organizations
o Gartner, CIO Magazine, CIO Forum, Martha Heller Report, IIBA Central Florida
• Volunteer – Young Women in Leadership
• Personal Branding Leadership 2013
• Executive Coaching for Stronger Leadership 2012
• CIO Magazine Leadership Program 2012
• Wharton School of Business Global Leadership Program
2010
• Various Wyndham Leadership Programs
o Internal Mentoring Program – Both mentor and mentee 2010
o Leading your Organization 2009
• Financial Management & Investment Strategies 2007
• Project Management and Lean Six Sigma 2006
• Concours Group – IT to Business Leadership Program – Babson School of Bus 2005
• Numerous seminars, conferences and webcasts in career development, leadership,
management, emerging technologies and other related topics
• Certified Health and Wellness Coach focusing on life style changes including nutrition,
fitness and habit change