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BUSINES
S&MANA
GEMENTby: Shadi A. Razak 1
Organisation
Structure and
Objectives
Objectives
• Understand the main features of an organisation
• Describe the main features of the different
organisations structures: Tall, Flat and
Matrix/Project
• Explain the importance of setting objectives in
managing an organisation
• Explain the purpose and role of mission and
vision statement in managing an organisation
by: Shadi A. Razak 2
Structure
• Organisation Definition
• Organisation Characteristics
• Organisation Structure
• Organisation Objectives
• Mission and Vision Statement
by: Shadi A. Razak 3
Organisation
by: Shadi A. Razak 4
DEFINITION
Organisation
by: Shadi A. Razak 5
DEFINITION
Organisation
by: Shadi A. Razak 6
DEFINITION
Organisation
by: Shadi A. Razak 7
DEFINITION
• Formal Organisation: the official structure of
command & control that exist between a
group of individuals working together towards
a shared goal
Organisation
by: Shadi A. Razak 8
DEFINITION
Organisation Characteristics
by: Shadi A. Razak 9
DEFINITION CHARACTERISTICS
• All modern organizations are alike
• Common features of organization's, as Max
Weber identified them:
– Structural features of organization's
– Standard operating procedures
– Organisational politics
– Organisational culture
– Organisational Environment
Organisation Characteristics
by: Shadi A. Razak 10
DEFINITION CHARACTERISTICS
• There is no two organization's are identical
• Unique features of organization's, as Max
Weber identified them:
– Different organisational types
– Organisation's and environments
– Organisational ultimate goals
– Organisation's also serve different groups
– Organisation leadership
Organisation Structure
by: Shadi A. Razak 11
DEFINITION CHARACTERISTICS
• Tall Organisation’s
– People become more specialized
– Rules put in place
– Have long chain of command
– Stable business environment
– Complain of working in large impersonal machine
– People feel alienation and bureaucracy
STRUCTURE
Organisation Structure
by: Shadi A. Razak 12
DEFINITION CHARACTERISTICS
• Flat Organisation’s
– Have few levels of management
– Decentralized decision making
– Employee participation is encouraged
– Quickly identify & respond to changes
– Have more personal working relationships
environment
– Decision making can be slow and frustrating
– Confusion in responsibility and making decisions
STRUCTURE
Organisation Structure
by: Shadi A. Razak 13
DEFINITION CHARACTERISTICS STRUCTURE
Organisation Structure
by: Shadi A. Razak 14
DEFINITION CHARACTERISTICS
• Matrix / Project Organisation’s
– Individuals works across teams and projects
– Can lead to confusion as well clashes
STRUCTURE
Organisation Structure
by: Shadi A. Razak 15
DEFINITION CHARACTERISTICS STRUCTURE
Organisation Objectives
by: Shadi A. Razak 16
DEFINITION CHARACTERISTICS
• Organisations need objectives to:
– Identify what the business aim to achieve
– Give the business a sense of direction
– Provide focus to everyone in organisation
– Drive decision making and strategy planning
– Motivate employees
– Provide a means for measuring success
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 17
DEFINITION CHARACTERISTICS
• Some common objectives:
– Survival
– Profit maximization
– Market share
– Market growth
– Corporate image
– Quality improvement
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 18
DEFINITION CHARACTERISTICS
• Some common objectives:
– Survival
– Profit maximization
– Market share
– Market growth
– Corporate image
– Quality improvement
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 19
DEFINITION CHARACTERISTICS
• Organization's have to set SMART objectives:
– Specific
– Measurable
– Achievable
– Relevant
– Time-constrained
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 20
DEFINITION CHARACTERISTICS
• Objectives Hierarchy:
STRUCTURE OBJECTIVES
Mission
Objectives
Strategies
Tactics
Vision
Organisation Objectives
by: Shadi A. Razak 21
DEFINITION CHARACTERISTICS
• Objectives Hierarchy:
STRUCTURE OBJECTIVES
Objectives
Corporate Objectives
Departmental Objectives
Team Objectives
Individual
Objectives
Organisation Objectives
by: Shadi A. Razak 22
DEFINITION CHARACTERISTICS
• Objectives within an organisation can be:
– Strategic Objectives
– Tactical Objectives
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 23
DEFINITION CHARACTERISTICS
• Strategic Objectives:
–They represent long–term objectives
–They are High risk objectives
–Set by Senior managers, board of directors
–Involves major capital investment
–Expensive and hard to alter once implemented
STRUCTURE OBJECTIVES
Organisation Objectives
by: Shadi A. Razak 24
DEFINITION CHARACTERISTICS
• Tactical Objectives:
–They represent short–term objectives
–They are low risk objectives
–Set by employees at the departmental level
–Involves few resources commitments
–Easy to change with little financial implication
STRUCTURE OBJECTIVES
Mission and Vision Statement
by: Shadi A. Razak 25
DEFINITION CHARACTERISTICS
• Mission Statement : “Who we are and what we do”
–Concise description of what an organisation
currently doing
–Defines why organisation exist and key success
measures
–Prime audience is Middle management,
shareholders, and operational employees
–Over the years businesses build on it to establish
their core competences
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 26
DEFINITION CHARACTERISTICS
• Mission Statement : steps to create successful
mission statement:
–Identify the organisation USP
–Identify organisation key success measures
–Combine success measures and USP into tangible
& measurable goals
–Refine the goals into a concise and precise
statement
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 27
DEFINITION CHARACTERISTICS
‘To protect, maintain and
improve the health of all
residents.’
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 28
DEFINITION CHARACTERISTICS
• Vision Statement :
–Describes the desired future position of the
company in terms of values, such as market share
or profit target
–It gives business direction, inspire and motivate
employees to perform to their best
–It express how the organisation values its key
stakeholders (shareholders, customers, suppliers
& internal community)
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 29
DEFINITION CHARACTERISTICS
• Vision Statement : steps to create successful vision
statement:
–Identify the values that underpin the business
–Focus on the aspects of operation that
stakeholders value more
–Prepare a statement that motivate and
strengthens the message to business stakeholders
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 30
DEFINITION CHARACTERISTICS
‘Our vision is a world where
everyone is connected’
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 31
DEFINITION CHARACTERISTICS
• Good mission & vision statements are:
–Brief;
–Memorable;
–and Practical
• They are normally combined to provide a statement
of the organisation purposes, goals and values.
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 32
DEFINITION CHARACTERISTICS
• They serve a very important role Internally:
–Guide management thinking on strategic issues
–Provide stability during time of change
–Set performance Standards
–Provide employees with a common goal
–Inspire employees to work more productively
–Guide employee decision making
STRUCTURE OBJECTIVES MISSION AND VISION
Mission and Vision Statement
by: Shadi A. Razak 33
DEFINITION CHARACTERISTICS
• They serve a very important role Externally:
–Create goodwill & attract similar-minded groups
to invest in the business
–Create closer & better links with organisation
stakeholders
–Promote the business to the general public
–Act as a marketing tool for the business
STRUCTURE OBJECTIVES MISSION AND VISION
Summary
• Understood the theory and concept of
organisation
• Described the main features of the different
organisations structures: Tall, Flat and
Matrix/Project
• Explained the importance of setting objectives in
managing an organisation
• Explained the purpose and role of mission and
vision statement in managing an organisation
by: Shadi A. Razak 34
DEFINITION CHARACTERISTICS STRUCTURE OBJECTIVES MISSION AND VISION

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Organisation Structure and Objectives

  • 1. BUSINES S&MANA GEMENTby: Shadi A. Razak 1 Organisation Structure and Objectives
  • 2. Objectives • Understand the main features of an organisation • Describe the main features of the different organisations structures: Tall, Flat and Matrix/Project • Explain the importance of setting objectives in managing an organisation • Explain the purpose and role of mission and vision statement in managing an organisation by: Shadi A. Razak 2
  • 3. Structure • Organisation Definition • Organisation Characteristics • Organisation Structure • Organisation Objectives • Mission and Vision Statement by: Shadi A. Razak 3
  • 4. Organisation by: Shadi A. Razak 4 DEFINITION
  • 5. Organisation by: Shadi A. Razak 5 DEFINITION
  • 6. Organisation by: Shadi A. Razak 6 DEFINITION
  • 7. Organisation by: Shadi A. Razak 7 DEFINITION • Formal Organisation: the official structure of command & control that exist between a group of individuals working together towards a shared goal
  • 8. Organisation by: Shadi A. Razak 8 DEFINITION
  • 9. Organisation Characteristics by: Shadi A. Razak 9 DEFINITION CHARACTERISTICS • All modern organizations are alike • Common features of organization's, as Max Weber identified them: – Structural features of organization's – Standard operating procedures – Organisational politics – Organisational culture – Organisational Environment
  • 10. Organisation Characteristics by: Shadi A. Razak 10 DEFINITION CHARACTERISTICS • There is no two organization's are identical • Unique features of organization's, as Max Weber identified them: – Different organisational types – Organisation's and environments – Organisational ultimate goals – Organisation's also serve different groups – Organisation leadership
  • 11. Organisation Structure by: Shadi A. Razak 11 DEFINITION CHARACTERISTICS • Tall Organisation’s – People become more specialized – Rules put in place – Have long chain of command – Stable business environment – Complain of working in large impersonal machine – People feel alienation and bureaucracy STRUCTURE
  • 12. Organisation Structure by: Shadi A. Razak 12 DEFINITION CHARACTERISTICS • Flat Organisation’s – Have few levels of management – Decentralized decision making – Employee participation is encouraged – Quickly identify & respond to changes – Have more personal working relationships environment – Decision making can be slow and frustrating – Confusion in responsibility and making decisions STRUCTURE
  • 13. Organisation Structure by: Shadi A. Razak 13 DEFINITION CHARACTERISTICS STRUCTURE
  • 14. Organisation Structure by: Shadi A. Razak 14 DEFINITION CHARACTERISTICS • Matrix / Project Organisation’s – Individuals works across teams and projects – Can lead to confusion as well clashes STRUCTURE
  • 15. Organisation Structure by: Shadi A. Razak 15 DEFINITION CHARACTERISTICS STRUCTURE
  • 16. Organisation Objectives by: Shadi A. Razak 16 DEFINITION CHARACTERISTICS • Organisations need objectives to: – Identify what the business aim to achieve – Give the business a sense of direction – Provide focus to everyone in organisation – Drive decision making and strategy planning – Motivate employees – Provide a means for measuring success STRUCTURE OBJECTIVES
  • 17. Organisation Objectives by: Shadi A. Razak 17 DEFINITION CHARACTERISTICS • Some common objectives: – Survival – Profit maximization – Market share – Market growth – Corporate image – Quality improvement STRUCTURE OBJECTIVES
  • 18. Organisation Objectives by: Shadi A. Razak 18 DEFINITION CHARACTERISTICS • Some common objectives: – Survival – Profit maximization – Market share – Market growth – Corporate image – Quality improvement STRUCTURE OBJECTIVES
  • 19. Organisation Objectives by: Shadi A. Razak 19 DEFINITION CHARACTERISTICS • Organization's have to set SMART objectives: – Specific – Measurable – Achievable – Relevant – Time-constrained STRUCTURE OBJECTIVES
  • 20. Organisation Objectives by: Shadi A. Razak 20 DEFINITION CHARACTERISTICS • Objectives Hierarchy: STRUCTURE OBJECTIVES Mission Objectives Strategies Tactics Vision
  • 21. Organisation Objectives by: Shadi A. Razak 21 DEFINITION CHARACTERISTICS • Objectives Hierarchy: STRUCTURE OBJECTIVES Objectives Corporate Objectives Departmental Objectives Team Objectives Individual Objectives
  • 22. Organisation Objectives by: Shadi A. Razak 22 DEFINITION CHARACTERISTICS • Objectives within an organisation can be: – Strategic Objectives – Tactical Objectives STRUCTURE OBJECTIVES
  • 23. Organisation Objectives by: Shadi A. Razak 23 DEFINITION CHARACTERISTICS • Strategic Objectives: –They represent long–term objectives –They are High risk objectives –Set by Senior managers, board of directors –Involves major capital investment –Expensive and hard to alter once implemented STRUCTURE OBJECTIVES
  • 24. Organisation Objectives by: Shadi A. Razak 24 DEFINITION CHARACTERISTICS • Tactical Objectives: –They represent short–term objectives –They are low risk objectives –Set by employees at the departmental level –Involves few resources commitments –Easy to change with little financial implication STRUCTURE OBJECTIVES
  • 25. Mission and Vision Statement by: Shadi A. Razak 25 DEFINITION CHARACTERISTICS • Mission Statement : “Who we are and what we do” –Concise description of what an organisation currently doing –Defines why organisation exist and key success measures –Prime audience is Middle management, shareholders, and operational employees –Over the years businesses build on it to establish their core competences STRUCTURE OBJECTIVES MISSION AND VISION
  • 26. Mission and Vision Statement by: Shadi A. Razak 26 DEFINITION CHARACTERISTICS • Mission Statement : steps to create successful mission statement: –Identify the organisation USP –Identify organisation key success measures –Combine success measures and USP into tangible & measurable goals –Refine the goals into a concise and precise statement STRUCTURE OBJECTIVES MISSION AND VISION
  • 27. Mission and Vision Statement by: Shadi A. Razak 27 DEFINITION CHARACTERISTICS ‘To protect, maintain and improve the health of all residents.’ STRUCTURE OBJECTIVES MISSION AND VISION
  • 28. Mission and Vision Statement by: Shadi A. Razak 28 DEFINITION CHARACTERISTICS • Vision Statement : –Describes the desired future position of the company in terms of values, such as market share or profit target –It gives business direction, inspire and motivate employees to perform to their best –It express how the organisation values its key stakeholders (shareholders, customers, suppliers & internal community) STRUCTURE OBJECTIVES MISSION AND VISION
  • 29. Mission and Vision Statement by: Shadi A. Razak 29 DEFINITION CHARACTERISTICS • Vision Statement : steps to create successful vision statement: –Identify the values that underpin the business –Focus on the aspects of operation that stakeholders value more –Prepare a statement that motivate and strengthens the message to business stakeholders STRUCTURE OBJECTIVES MISSION AND VISION
  • 30. Mission and Vision Statement by: Shadi A. Razak 30 DEFINITION CHARACTERISTICS ‘Our vision is a world where everyone is connected’ STRUCTURE OBJECTIVES MISSION AND VISION
  • 31. Mission and Vision Statement by: Shadi A. Razak 31 DEFINITION CHARACTERISTICS • Good mission & vision statements are: –Brief; –Memorable; –and Practical • They are normally combined to provide a statement of the organisation purposes, goals and values. STRUCTURE OBJECTIVES MISSION AND VISION
  • 32. Mission and Vision Statement by: Shadi A. Razak 32 DEFINITION CHARACTERISTICS • They serve a very important role Internally: –Guide management thinking on strategic issues –Provide stability during time of change –Set performance Standards –Provide employees with a common goal –Inspire employees to work more productively –Guide employee decision making STRUCTURE OBJECTIVES MISSION AND VISION
  • 33. Mission and Vision Statement by: Shadi A. Razak 33 DEFINITION CHARACTERISTICS • They serve a very important role Externally: –Create goodwill & attract similar-minded groups to invest in the business –Create closer & better links with organisation stakeholders –Promote the business to the general public –Act as a marketing tool for the business STRUCTURE OBJECTIVES MISSION AND VISION
  • 34. Summary • Understood the theory and concept of organisation • Described the main features of the different organisations structures: Tall, Flat and Matrix/Project • Explained the importance of setting objectives in managing an organisation • Explained the purpose and role of mission and vision statement in managing an organisation by: Shadi A. Razak 34 DEFINITION CHARACTERISTICS STRUCTURE OBJECTIVES MISSION AND VISION