Technical resume 2019

1. Savannah Forsyth
E-mail: SNForsyth@hotmail.com § Phone: (704)777-6841
Charlotte, NC
PROFESSIONAL IT ASSOCIATE
MTA Security certified technology associate, with 5+ years of customer service experience. Fundamentally sound in
Windows 10 operation and maintenance, including but not limited to internet configuration, security and security
layers. Proven to execute strong leadership qualities, with the ability to influence team productivity. Self-motivated,
with a strong sense of urgency to produce results. Dedicated to keeping a positive, customer-focused mindset and
consistently delivering exceptional customer satisfaction. Unyielding interpersonal communication skills; successful
in making genuine connections with clients to best fulfill their needs, effectually and with precision. Confident in
ability to perform skillfully, as an individual or as part of a team.
TECHNICAL SKILLS
Extensive knowledge of Windows OS and Microsoft Office applications (Word, Powerpoint, Excel, etc.)
Hands on experience with hardware and software troubleshooting, including but not limited to general
maintenance of POS thin clients and their peripherals (scan guns, thermal receipt printers, etc.)
Qualified to install, troubleshoot, maintain, and secure SOHO networks.
Proficiency in data security and encryption within a Microsoft Windows OS.
Knowledgable of virtualization technologies, firewall configuration, routers and switches, VLAN's, ACL's, IP
subnets, TCP/IP, and remote desktop applications.
Tech-savvy with various mobile devices, their OS and optimal device maintenance, including but not exclusive
to Apple/Andriod products.
Fundamentally capable of installing RAM, Hard Drives, Audio/Video cards, Network Interface Cards, Power-
supplies, Motherboards, Peripheral devices, and CPU’s.
Printer and scanner savvy, able to perform general maintenance, as well as troubleshoot hardware and
software errors.
RELEVANT SKILLS
Expertise in training and overseeing a team of associates within an organization.
Exceptional leadership skills, with emphasis on teamwork, efficiency, and operational success.
Positive attitude towards business and consumer needs, with the tenacity to contribute constructively and
respectively to a team environment.
Irrefutable ability to provide fantastic customer service, while maintaining integrity, professionalism, and
operating within the parameters of company policies/procedures.
Proven capability to multitask and exercise time management skills effectively.
Powerful verbal and written communication skills.
Keen problem-solving skills; quickly able to identify, research, and resolve technical problems.
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2. Information Technology Training Jan.2019 — Present
. Mar. 2016 — Present
. Jun. 2014 — Sep. 2016
. Feb. 2013 — Jan. 2014
EDUCATION AND CERTIFICATIONS
My Computer Career, Charlotte, NC
MTA Security Fundamentals (98-367) - Certified 2019
CompTIA A+ 901 - Certified 2019
WORK EXPERIENCE
Lowe's Home Improvement, Charlotte, NC
Head Cashier Apr. 2018 - Present
Customer Service Associate from Mar. 2016 - Mar. 2018
HMS Host International, Charlotte, NC
Starbucks Shift Supervisor Apr. 2016 - Sep. 2016
Cashier/Food Prep, Jun. 2014 to Mar. 2016
Bojangles', Charlotte, NC
Cashier/Food Prep Feb. 2013 - Jan. 2014
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