Tynesha Wade is seeking a career as a Computer Support Technician where she can use her skills and knowledge. She is currently attending Brightwood College studying for a Computer Support Technician Certificate and is preparing for the CompTIA A+ certification. She has extensive skills in providing technical support for hardware, software, networking and operating systems. Her previous work experience includes managing a McDonald's restaurant and training crew members.

1. Tynesha Wade
19209 Aquasco Road │Brandywine, Maryland 20613
Phone: (240) 543-2593 │Email: tynesha94@live.com
OBJECTIVE
Seeking to pursue a career in the Computer Support Technician field, where I can illustrate my
skills and knowledge to fulfill a company’s goals and to assist in future technology advancements
of the corporation.
EDUCATION
Brightwood College, Beltsville, MD Currently Attending
Computer Support Technician Certificate
Perfect Attendance/Honors
CERTIFICATIONS
CompTIA A+ Currently Preparing
SKILLS
 Skilled in providing effective technical support in hardware and software issues including
diagnosis and troubleshooting
 In-depth knowledge of performing hardware and software support for Windows and Mac
products
 Proven record of performing hardware repairs on customer equipment such as servers,
desktops, notebooks, tablets, and printers
 Add, backup, reset, and secure data on mobile devices
 Understand networking layers, troubleshooting the network and understanding the
security risks
 Knowledge of Microsoft Office Suite
 Installation, configuration, usage, diagnosis, and problem-solving of network operating
systems (DNS, DHCP, NAT, VPNs, Active Directory)
 Manage the tools and techniques of remote diagnosis and resolution of end user client
side and server side issues
 Installation, maintenance, optimization and troubleshooting of desktop operating systems
(Windows XP, Vista, 7, Linux)
 Troubleshooting, maintenance and upgrading computer hardware and software
 Networking with TCP/IP on Local Area Networks (LAN) and Wide Area Networks
(WAN)
 Desktop PC assembly (case, hardware, software, etc.)
EMPLOYMENT HISTORY
McDonalds, Waldorf, MD
Manager November 2016-Present
 Manage a team of 5 to 8 people per shift
 Update time sheets, demonstrate protocol, and properly track supply order
 Schedule, train, and hire personnel for food service
 Oversee complete cleanliness and tidiness of the outlet
Crew Trainer June 2010-November 2016
 Trained crew members for their day-to-day work serving customers
 Kept the restaurant and kitchen clean and tidy and working well as part of a team

2. Tynesha Wade Resume Page 2
ADDITONIAL CAPABILITIES
 Self-starter with ability to work with minimum supervision
 Outstanding customer service and communication skills
 Exceptional logic and problem solving acumen
 Profound ability to follow instructions and finish work assignments timely
REFERENCES
Available Upon Request