Experienced IT Technical Support Analyst with over 7 years of experience in installing, diagnosing, troubleshooting, and maintaining hardware, software and network systems. Currently seeking an IT support position. Possesses strong customer service, problem solving, and technical skills along with experience resolving technology issues to achieve business objectives. Previously worked as an IT Technical Support Analyst for LTS Pinnacle Holdings, Inc. in the Philippines where responsibilities included setting up systems, troubleshooting issues, performing maintenance and repairs, and ensuring stable network and server operations.

1. JESSA KRIS P. MAHUSAY
1/49 Ballarat Street
Ellerslie
Auckland 1051
New Zealand
Mobile: +64 27 423 9427
Email: kris.mahusay@gmail.com
Personal Summary
Experienced IT Technical Support Analyst for over 7 years of vital experience in installing, diagnosing, troubleshooting,
and maintaining of hardware, software and network systems, resolving technology problems, and achieving business
objectives in terms of technological aspects, who is currently looking for suitable IT support position.
Possessed an outstanding customer service and problem solving skills; innately hardworking, efficient and patient; and
able to contribute to the development of best practices, procedures and policies within the company.
Professional Experience
Company: LTS Pinnacle Holdings, Inc. – MacArthur Highway, Davao City, Philippines
http://nccc.com.ph/main/page
One of the umbrellas of NCCC Group of Companies, composed of Corporate Staff Divisions that support
daily operations in different branches.
Position: IT Technical Support Analyst (April 2008 – February 2016)
Job Description:
Responsible for independently and successfully troubleshooting and resolving low to high technical and desktop
application and system problems disrupting the application service that company users depend on.
Roles and Responsibilities:
 Sets up, configures and deploy software, hardware and networking systems for company users.
 Ensures that the appropriate equipments, software, applications, operating systems and network are properly set
up and effectively used.
 Receives and handles user inquiries or requests on all computer-related concerns, performs root cause analysis,
troubleshoot and resolve problems.
 Performs maintenance, repair and troubleshooting of network (LAN/WAN), hardware, software, and peripheral
equipment. Recommends replacement of defective unit or device if already beyond repair and refers to supplier’s
service center for problems concerning hardware under warranty or maintenance contract. Initiates upgrades to
computers and other devices.
 Monitors the daily network activities and daily performance of computer systems.
 Maintains the flow of connections in the computer system. Ensures that the proper security features and placed.
 Performs JDA Win/DSS File-based POS System End of Day Sales processing and clearing activities such as
registering sales backup, data backup, archiving, data recovery if errors occur and price update. Ensure that all
transactions from POS have been picked up by the server then perform EOD Close Store to consolidate data.
 Ensures that the sales of designated branch can be processed and the branch’s server is stable.
 Documents and update all interactions, repair and installation activities performed.
 Prepares and monitors inventory of computer units, devices (i.e. printers, scanners), and installed software in the
designated branch. Monitors the status and accountability of the aforementioned equipment.
 Immediately informs or updates Immediate Head concerning encountered computer-related problems and
coordinates with central IT group regarding application, network and server concerns.
 Provides technically the best and accurate solutions to customers.
Academic Qualification/Certifications
Program/Certification/Degree Board/University
International Qualifications Assessment (Level 7) New Zealand Qualifications Authority

2. Bachelor of Science in Information Technology Notre Dame of Dadiangas University, Phil
Key Skills and Qualities
Applications
 JDA Merchandise Management System (Windows Distributed Store System Win/DSS POS)
 IBM Merchandise Management Systems (MMS)
 Microsoft Office 2007 and up
 Microsoft Active Directory
 Multimedia Editing
Adobe Photoshop, Adobe Lightroom, Adobe Premiere Pro, Proshow Producer
 Desktop Applications, Remote Desktop and Virtual Applications
 HTML/CSS
Operation Systems Support
 Windows XP / 7 / 8
 Windows Server 2003 / 2008
 Ubuntu
 iOS/Mac OS
 Extensive knowledge on computer parts and its functions, internet and network (LAN/WAN) connections
 Extensive knowledge of technology and an ability to utilize technological devices effectively
 IT security experience including anti-virus / malware, encryption deployment
 Keeps IT confidentiality such as passwords and the like
 Analytical skills
 Communication skills and active listening
 Excellent computer skills
 Interpersonal skills
 Patient and understanding and efficient
 Problem-solving and decision-making skills
 Investigation and diagnostic skills
 Ability to make sound judgments
 Ability to multitask
 Ability to work well autonomously and in a team environment
 Physically fit & able to lift IT equipment and peripherals, climbs up and crawl under desks to access network
cables etc.
 Able to communicate complex issues to users and non-technical staff
 Social Networking / Internet Savvy
Interests and Hobbies
Biking, Running, Music, Movies, EBooks
References
Ms. Florence Maramion
Associate Vice President
LTS Pinnacle Holdings, Inc.
Information and Communication Technology - Technical
Support Services
Gempesaw Extension, Davao City, Philippines, 8000
ying@nccc.com.ph
+63 9328708467
Mr. Robinson Olivar, Jr.
Operations Support Supervisor
LTS Pinnacle Holdings, Inc.
Information and Communication Technology - Technical
Support Services
MacArthur Highway, Davao City, Philippines, 8000
robinson@nccc.com.ph
+63 9333242121
Bryan Orellanida
Technical/Application Support Analyst
Transactor Technologies LTD.
CBD Auckland, New Zealand
bryan.orellanida@transactortech.com
0224133101
Dessie Mae Salvador
Technical Analyst
Salmat
Auckland, New Zealand
dessie.salvador@salmat.co.nz
0212423243