1. Md Golam Mostafa
mostafaair@yahoo.com
+61432177863
Primary Skills:
Windows Server, Active Directory, VPN, TCP/IP, LAN/WAN, Microsoft Office, Group Policy
Management
RESUMEDETAIL:
QUALIFICATIONS:
 I am keen tofurthermy careerwithinthe ITnetworksector.
 I have finished diplomainnetworking(2016) fromTAFE St LeonardNSW.
 My aimto focuson Technical SupportSpecialist(Software andHardware) withbroad-based
experience andhands-onskillsinthe successful implementationof highlyeffective technical and
helpdeskoperationsandthe cost-effectivemanagementof innovative customersupport
strategies.
 Provenabilitytosuccessfullyanalyze anorganization'scritical supportrequirements,identifies
deficienciesandpotential opportunities,anddevelopsinnovative solutionsforincreasing
reliabilityandimprovingproductivity.
 A broadunderstandingof computerhardware issuesandsoftware's,includinginstallation,
configuration,management,troubleshooting,networkingandsupport.
 Skilledincommunicatinghighlytechnical informationtobothtechnical andnon-
Technical Personnel.
RELEVANTEXPERIENCE INCLASS LABS:
• Active DirectoryConfigurationandManagement 6months.
• VPN troubleshootingand tokenmanagement.
• Networktroubleshootingforclientsremotelyandonsite.
• LINUX support.
• Provide networkadministrationtoinclude LAN troubleshootingandresolution.
• Manage the configurationandperformance managementof all PCsystems.
• Maintainspasswords,dataintegrityandfile systemsecurityforthe desktop
environment.
• Install,configure andmaintainback-endandfront-endsystems.
• Recommendhardware andsoftware solutionsandupgradesusingestablishedprocurement
processes.

2. HELP DESK / TECHNICAL SUPPORT TAFE ULTIMO-2013:
• TaughtIT Coursessuchas Windows,Ms-Word,Excel,PowerPoint,AssemblingandMaintenance
of computers,troubleshooting,Internetsettings,Softwareinstallationandnetworking concepts.
• Alwayscoordinatedandsupportedmyteamtodevelopcustomizedsoftware'sforbusiness
Organizations.
• Installationandupdatingof software,aswell asthe setupandtroubleshootingof all equipment.
• Expertlyinstalled,configured,monitoredandtroubleshootPC'sandrelatedhardware and
MicrosoftOS Platforms.
• Keepupdatedall computerswithlatestantivirustools.
• MonitoredandtroubleshootLAN,installedandconfigured ciscoroutersandswitchesand
generated reportstime to time and installingnew computersystemsinoffice.
OTHER EXPERIENCE:
 I finishedmybachelorinAircraftMaintenance Engineer(Mechanical) andSpecial trainingin
maintenance course fromRussiaonGas turbine engine,Creative andTechnical personal who is
tertiaryqualifiedhighlymotivated.
 Extensivelytrainedandhasoverseasexposuresinrelatedfieldwiththe maintenance,
assemblingandoverhaul of all typesof AircraftsandHelicopters(Engine).
 I worked 14 yearsforBangladeshAirForce whichissignificantforme.Iam highlyskill and
proficientinoperation,production,maintenance,installationandrectificationsjobs.
 I alsoexperiencedtodeal withtechnical documentationandreports.Havingexperience in
runninga numberof vital workplaces/sectionsof BangladeshAirforce asa commanderduring
my service.IamCapable to maintaincongenial relationbetweensupervisorsandsubordinates.
Referees:
Will be provided on request.