Fahed Jihad Al-Rabadi is a computer engineer from Amman, Jordan seeking a new challenging position. He has over 5 years of experience in network administration, system administration, and technical support. He is proficient in technologies like Windows Server, Active Directory, Exchange, Office 365, Lync, and networking protocols. Al-Rabadi has certifications in CCNA, CCNP ROUTE, and CCNA Security. He is skilled in troubleshooting, customer service, and has strong technical, communication and problem-solving abilities.

1. FAHED JIHAD AL-RABADI
Address: Amman, Jordan
Email: fahed_rabadi1990@yahoo.com;
Phone: +962 790117109;
Profile:
An enthusiastic computer engineer with the necessary drive and determination needed to resolve
complex system and network issues. Possessing effective organizational skills and excellent
working knowledge of system technologies and having a commitment to keep up to date with the
latest developments. Looking for new and challenging computer engineer position, one which will
make best use of my existing skills and experience to further my career development.
Strongly believes that Initiatives must support Strategic Mission and Objectives
KEY TRAITS:
 Network administrator: Maintains computing environment by identifying network
requirements; installing upgrades; monitoring network performance.
 System administrator: responsible for effective provisioning, installation/configuration,
operation, and maintenance of systems hardware and software and related infrastructure.
 Future Focus: Constantly considering how the conditions in which the institution operates
may change in the future. Keeping an eye out for opportunities that may prove valuable in the
future (as well as threats that may be looming) and recommending cost-effective methods
and technology to ensure continuous efficient operations and growth.
 Strategic Acumen: Viewing the business in terms of strategic direction and not just short
term results.
 Positive Outlook: Viewing challenges as opportunities, and believe that success is possible.
 Customer Relationship: Effective communicator adept at addressing issues and queries and
to ensure prompt services and spread of goodwill.
EDUCATION
2008-2014 Al Balqa’a Applied University /
Bachelors of Engineering in Computer Engineering
2014-2016 Solution Development Kit Training Center/Irbid
International Business Skills Diploma
CERTIFICATIONS
March 2015 CCNA Certified
Description: CCNA is a certified networking course offered by Cisco.
March 2016 CCNP ROUTE Certified
Description: CCNP ROUTE validates the ability to plan, implement, verify
and troubleshoot local and wide-area enterprise routers.

2. TRAINING COURSES / SEMINARS
Feb-May 2015 CCNP Routing & switching & Troubleshooting
Description: CCNP is an intermediate-level certification in the Cisco certified
professional program.
May-June 2015 CCNA Security
Description: CCNA SEC is an associate- or foundation-level Cisco
certification.
Jan-Feb 2015 Time Management;
Description: how to effectively and efficiently manage your time it’s
very important skill to have in the modern workplace.
Mar-Apr 2015 People skills;
Description: This course is intended to assist individuals in recognizing
their own communication styles in the workplace and learn how to
improve interpersonal skills and how to maintain relationships over time.
Jul-Aug 2015 Business Communication;
Description: This course help foster cooperation,productivity and teamwork
within an organization. Learn essential interpersonal skills that can boost
influence and effectiveness with individuals and groups in a business.
WORK EXPERIENCE:
Professional Advance Infrastructure Solution (PAIS/Jordan & Kuwait)
Lync and Exchange System Engineer – April 2016 till now
Responsibilities
 Manage Infrastructures (Windows Server 2008-2012 and 2012R2 Roles and Features, Active
Directory, DNS, DHCP).
 Maintain and manage Microsoft Exchange 2013-2016.
 Office 365 Installation and setup (Office 365 mailbox migration, Recipient configuration
(mailbox permissions, configuring mail forwarding, configuring shared mailbox).
 Importing and exporting PST files for the end user.
 Responsible for administration of hybrid Office 365/Exchange environment.
 Lync 2013 and Skype For Business installation and troubleshooting.
 Integrate MS Lync with VOIP Gateway, Integrate MS Lync with MS Exchange Unified
Messaging PBX for Auto Attendant and Voice mail.
 Configure Voice (Telephony, IP-PBX) for MS Lync (Polycom, Snom, Aastra).
 Configure Mobility and services for MS Lync.
 Managing private and public DNS.
 Managing the security of Internal Networks, DMZ Networks, and Public Network.
 Handle deep technical troubleshooting and deliver solutions in very complex scenarios and
utilize monitoring and debugging tools to analyze problems and identify solutions.
 Track, understand, record, and take actions to ensure the highest possible level of client
satisfaction.
 Install new / rebuild existing servers and configure hardware, peripherals, services.
settings, directories, storage, etc. in accordance with standards and project/operational
requirements.
 Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and
utilities. Configure / add new services as necessary.
 Managing Microsoft Hyper-V.

3. Rashrash Company, Irbid
Computer Maintenance Technician – Aug 2014 to Jan 2015
Responsibilities
 Handle complex hardware maintenance for Personal Computers (PCs and Peripherals)
 Install, upgrade and configure new computer systems and hardware.
 Provide support for end-users (both hardware and software)
 Manage computer hardware, software and supplies inventory.
 Coordinate for hardware and software installation and large upgrades.
 Manage customer service standards on inquiries in high quality.
 Oversee Logistics and Shipping of PCs and Peripherals.
Orange, Amman
Call center technical support customer services – Mar 2015 to Jan 2016
Responsibilities
 Diagnose and resolve technical hardware and software issues involving internet
connectivity, email clients, ADSL, and PSTN.
 Gather customer’s information and determine the issue by evaluating and analyzing the
symptom.
 Research required information using available resources.
 Identify and escalate priority issues per Client specifications.
 Follow up and make scheduled call backs to customers where necessary.
SKILLS & ABILITIES
 Proven ability to work under pressure and to meet deadlines;
 Good problem solving skills;
 Ability to learn new skills in short times;
 Excellent communication skills;
 Innovation in thinking & providing new ideas;
 Attention to details with good time management skills;
 Self-starter and fast learner;
 Constantly focused on improving customer service;
 Adaptability and Strong work ethic;
 Excellent Research skill;
 Ability to work under pressure;
 Good Team Player;
PERSONAL DETAILS
 Date of birth: 13th April 1990
 Languages: Arabic - Mother Tongue
English - Speaking (Excellent)
Reading (Excellent)
Writing (Excellent)