1. Rosanna Ammari
Phone:(914) 920-1948
Email:rosannaammari@yahoo.com
Linkedin:www.linkedin.com/in/rosanna-ammari
Work Experience
OmnigonCommunicationsLLC New York, NY
SeniorAnalyst,Technical Client SupportServices February2013 – Present
 Documentation andManagementof StandardOperatingProcedures/Knowledgebase inorderto
establish ProjectSupportbasedonOmnigon’srequirements includingKPI’s
 Lead intrainingnewmembers andonboardingprojectsupport,editorial tasks, andCMSaccount
managementandproductiondatafeeds
 Monitorserveralertsand properdata processinginordertosecure server healthchecks
 Provide Zendesk communication,triagingincidents,respondingtoinquiries,assigningrequests,
troubleshooting issues
 Provide ClientandEndUser communication byrespondingtoemails, phone calls,skype/slack
messages
 Administrative tasksincludingresource management,prioritizingtaskdelegation,training,
managingschedules,weeklymeetings,coordinatingresourcesand invitations forProduction
Deployments
 Weband Mobile QualityAssurance forapplicationsincludingINDYCAR App,PGATOURweband
App,MSG, Rugby,Concacaf, NascarMobile etc…
 Lead IncidentManagerforurgentissuesreportedbyclientsby settinguplive calls,gathering
resources fromthe engineeringteamandproviding incidentreportsinordertorestore
productionrelatedissuesinatimelymanner.
 Live OperationsManagement bysupportingSportEvents includingpromptlyandefficiently
respondingtolive incidentsreported,testingandtroubleshootingbugsandquicklyresponding
back to clients.
 Ensuredproductdeliveryrequirementsare metbyschedulingweeklycompanymeetingswith
ProjectManagersto reviewprojectexpectations andsetmatrix onsupportmanagement
City of YonkersCode Enforcement,Yonkers,NY
OfficeAssistantIntern June 2010- September2010
 Managed all paperwork,filingdocuments,andpromptlyansweringphone calls
 Enteredticketinformationintocomputerdatabase system, handledandrecordedcash
paymentsandaccuratelyprovidedweeklysummaryreports
 Efficientlycreatedcourtcase foldersandassembledticketsandlegal informationtoensure case
documentswere preparedforthe Judge touse duringcourt
Education
Manhattan College,Riverdale,NY January2008 – May 2012
Bachelorof Arts inPsychology,Dean’sList
Technical Skills
HTML, CSS,MicrosoftOffice Suite,FTPClientKnowledge,Fiddler,Adobe CQ, IndycarDrupal CMS,
Wordpress,Jama, Atlassian-JIRA/Confluence/Stash, BambooSever(cleaning/restartinglogs), Outlook,
Java,Photoshop,Akamai Cache,AmazonAWS,DataFeeds,New RelicSeverMonitoring, StatusCake,

2. Pingdom,Sumologic,VideoUploadTool,Ooyala, SocialmediaQA testing(Instagram, Facebook,
Snapchat, Pinterest,Linkedin,Youtube)
Other Activities/Skills
Languages: Bilingual-FluentinEnglish/Arabic- Conversational andbasicsof readingandwriting
Hobbies:Sketching/Drawing,Weightliftingandtraining,Photography