Ahmed Shawky Abbas is an IT manager with over 10 years of experience. He has extensive technical skills including networking, servers, databases, and security. He is seeking a managerial position that utilizes his leadership abilities and commitment to customer service. Abbas has a degree in information systems and several technical certifications.

1. .
PERSONAL SUMMARY
Ahmed Shawky Abbas
Director Of Information & Communication
System & Network Engineer.
Contacts
Mob: +2-01006729150
Home: +2-02-22596624
E-mail: ahmed-shawky@live.com
Facebook: ahmed.shawky.73700
LinkedIn: https://www.linkedin.com/in/ahmed-
shawky-1b001285
Address: 16 Ebn Marawan.ST, From Gesr El-
Sweas St.Cairo ,Egypt
A multi-skilled IT manager with good all-round supervisory and technical expertise.
Very capable with a proven ability to ensure the smooth running of ICT systems
and to provide IT services that will improve the efficiency and performance of a
company. Extensive practical knowledge of complex systems builds, hardware and
software testing, PCB testing, network support, technical support and computer
repairs.
Looking for a new and challenging managerial position, one that will make best use
of my existing skills & experiences also further my personal development
Responsible for the day to day IT requirements of the company such as user
management, troubleshooting, help and advice. Maintaining desktop applications,
local area networks, IT security and telecommunications.
Management/Manager Skills
Able to lead others in high-demand situations
Coaching, guiding, or tacking
Delegating tasks or responsibilities
Demonstrated leadership
Evaluating performance, programs, processes, or events

2. .
Extensive experience providing project management and consulting services in the
information & communication career
Group facilitating, managing group interactions
Planning, budgeting, goal setting, or scheduling
Proven leadership and organizational abilities
Strongly committed to team-building and staff development
Supervising people or processes
A genuine desire to achieve, excel and evolve
Ability to grasp new ideas and integrate them into desired results
Ability to work independently in a fast-paced environment
Able to coordinate several tasks simultaneously
Able to handle challenges, with proven history of increased productivity
Able to prioritize and operate proactively
Analyzing situations or data
Assembling equipment or data
Commended for reliability and trustworthiness
Committed to implementing quality improvement techniques
Consistent record of forging strong relationships
Coordinating activities or events
Corresponding, answering, or initiating
Counseling, advising, or listening
Creating new ideas, new ways of doing things
Deciding alternatives, resources, or material
Designing products or form
Displaying ideas, products, and equipment
Editing newsletters, letters
Enjoy working with public and diverse populations
Establish genuine rapport with prospects and clients
Estimating costs, income, or physical space
Excellent common sense, judgment, and decision-making abilities
Excellent interpersonal and analytical skills
Excellent liaison and troubleshooting skills
Extensive experience in the information & communication career
Fundraising one to one or through direct mail
Goal-oriented and results-driven
In-depth knowledge of Extensive experience in Network Diagram and Map
In-depth understanding of emerging technologies and their commercial
applications

3. .
Inspecting or examining physical objects, financial statements
Internship experience in related fields
Interpreting data
Interviewing
Investigating private information, underlying causes, or sequence of events
Making layouts for printed media or public displays
Measuring
Meeting the public
Monitoring
Motivating
Observing physical phenomena, human behavior, or changing situations
Operating equipment, machines, or vehicles
Organized, goal oriented
Organizing people, information, or events
Organizing time or events
Proficient in using technology to enhance data and information management
Programming equipment
Promoting
Proven ability to maintain cost-effective operations
Proven ability to run successful programs on In-depth knowledge of Extensive
experience in the information & communication technology career
Proven history of improving operations and increasing profitability
Proven track record of success
Recording
Remains calm in stressful situations
Repairing equipment, vehicles
Reporting
Researching
Results-driven professional with extensive experience in System & Network
Self-motivated, hard-working individual
Self-starter, who applies individual initiative to get the job done
Selling ideas, products
Serving a product or individual
Sketching pictures, diagrams
Skilled at increasing profits and reducing costs by system survey analysis for the
revenue Skilled in negotiations and people management
Skilled staff trainer and motivator
Strong educational background
Strong interpersonal skills and positive work ethic

4. .
Strong work ethic
Successful record of leading teams
Teaching formal or informal
Up-to-date with changes in technology and the business implications/applications
of new technologies
Well-developed in the systems
With broad experience in management and techniques
With cross-functional expertise in IT
Work independently, successfully meeting quotas
Works efficiently under pressure
Fully committed to providing the highest possible standards of customer service
and support.
Team leader with a proven ability to train, supervise, motivate, and evaluate
customer service representatives.
People oriented; enjoy working directly with customers and the general public.
Self-starter; can be depended on to complete a task under minimal supervision.
Understands and appreciates the importance of a job well done.
Languages: fluently reads and writes English & Arabice
Excellent personal motivation with a proven ability to build and work collaboratively
in a strong team concept environment, and independently.
Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally
stable, able to adapt effectively to challenging and emergency situations.
Well developed skills in prioritizing, organization, decision making, time
management, and verbal/written communication skills.
Strong interpersonal skills resulting in exceptional rapport with people. Proven
success in initiating, promoting and maintaining strong interpersonal relations. Able
to deal courteously, professionally, and tactfully with the general public in a variety
of circumstances.
Qualified in Industrial First-Aid Level II application and care.
Excellent analytical skills with the ability to analyze situations accurately and
effectively.
Strong in the ICT field
Project Manager for many project and opening included infrastructure & serving
,Also SOP & organization policy Maker, Always Updating with the latest
technology..

5. .
Teamwork/Team Player skills
Possess strong commitment to team environment dynamics with the ability to
contribute expertise and follow leadership directives at appropriate times
Thrive in a team environment and work well with others
Enjoy working as a team member as well as independently
Team leader and team player
Communications skills
o Excellent written and verbal communication skills
o Confident, articulate, and professional speaking abilities (and experience)
o Empathic listener and persuasive speaker
o Writing creative or factual
o Speaking in public, to groups, or via electronic media
o Excellent presentation and negotiation skills
o
o very aware by the top 10 communications skills in details
1. Listening
2 Nonverbal Communication
3. Clarity and Concision
4. Friendliness
5. Confidence
6. Empathy
7. Open-Mindedness
8. Respect
9. Feedback
10. Picking the Right Medium
Some of Duties
Managing a team administrative & technical staff.
Strengthening the IT infrastructure through to implementing new technologies.
Responsible for hardware and software installation, maintenance and repair.
Performing routine audits of systems and software.
Manage the IT budgets and expenditure on hardware and software.
Developing & maintaining the company IT systems, software and databases.
Recommending and implementing improvements and efficiencies.
Reporting to the GM & Chief Executive.

6. .
Having excellent time management, confidentiality & communication skills.
Having strong IT, commercial, planning and budgeting skills.
Management of server software and associated backup routines.
To evaluate, test, advise, train and support I.T. related projects.
Procurement of IT hardware, software and maintenance products & services.
Responsible for the recruitment and training of new staff.
Writing documentation for ICT procedures, security and disaster recovery.
Maintaining documentation of changes regarding users, functions & systems.
Managing the internal & hosted network infrastructure including: firewalls, servers,
switches and telephony.
Achievements
Opening a lot of project and go live with Wi-Fi , many systems , network & Upgrading a
lot of systems included HW , security way , change some servers to cloud way , change
internet connection to pre Wi-Max for the stabilities , invest IP telephone , IPTV , VOD,
IT Department has been changed in the Chart of account from Cost center to revenue
center ,Change app for Guest telephone , change the department response to higher
level supports ..
Events & Seminar
Cisco
IBM Software solution
Samsung
STS & IP Telephone Apps
IPTV GS
Infore
Microsoft
HP
DELL

7. .
Technical Skills
Systems And Messaging :
 Administrating, Configuring IBM Lotus Domino Mail Server.
 Installing And Administration of Windows Server 2003 to 2012, DHCP, DNS,
Active directory & Group policy,IIS.
 Time Keeping system (finger print)
Hospitality Applications:
 Sun & Sun Vision Software Suite.
 Micros WUS (POS)
 Opera Enterprise Solutions (V3 &V5), Server Administration, Opera Vision.
 Fidelio Suite 8
 HR/Payroll systems “HITS”.
 Access Control
VingCard (Vision ,Network Card Encoder , Lock Link )
Inhova
 Material Control.
Security :
 Trend Micro Office Scan Server Administration
 WebSense policy change and control.
 Border Wear -WatchGrad (Email filtering )
 Secure remote access network connection.
 Firewall ASA
Database :
 SQL Server 2000 to 2012 installation & configuration
 Installing and Configuring Oracle Client.
 Access
Data Recovery.
 Symantec Backup Server.
 Hands on Weekly Backups and daily differential backup and restoration.
 Acronis True Image Enterprise .
 Redundancy HD

Networking And Unified Communications :
 Cisco Switches 2960, 3560 PoE ; Configuring VLANs , Routing, Port
Security , Monitoring network ports .
 Cisco Unified Communication Manager Administration “IP telephony”,
phones and XML application service server configuration.

 Familiar with Nortel PBX central call Agent.

 IP Television & Digital Singe system Administration.

 Call Account System ( CallVisor & Quinsys®Integration with the Cisco Call
Manager )
 creativity Wi-Fi Solution with the latest technology
 Hardware Support :

8. .
 IPTV & IP Telephony apps Administrator for all of hotels needs , DND, Weak
up call , Weather , currency , View my bill, City guide VOD, Channels , ..Etc..
 Skills on troubleshooting PC problems
 Troubleshooting Modems, Cabling, Network Endpoints.
HW Servers
 HP & IBM , Additional plans
General IT skills :
 HTML, Microsoft FrontPage and Dream weaver).
 Multimedia Programs Adobe Photo Shop - Swish - Flash - Mix-FX Real-
DRAW3 - Photo Filter- Cool Edit Pro - FL Studio - Adobe audition).
Media & Sound
Music Arranger , composer , Using FL studio , VST plugins
Video Editor , montage & Photo Editor ,Using Photoshop & AVS , Coral
COURSES CERTIFICATIONS
o Microsoft Certificated Technology Specialist ( MCTS) Certified
o MCP MC ID: 8426708 Certified
o Leadership, American .Educational Institute Certified
o Train the Trainer, American .Educational Institute Certified
o CCNA High Experience and Self study
o MCITP High Experience and Self study
o HITS Payroll & HR systems Certified
o ICDL International Computer Driving License. Certified
o Microsoft Office course From Future Academe Certified
Education
2006 to 2008 Ain-shams University - Cairo , Egypt
Diploma in Information Systems (Faculty of Education)
2001 to 2005 Future Academy - Cairo , Egypt
Management Information Systems
Grade : “Very Good” --- Project Grade : "Excellent"
1998 to 2001 Qaweia Gamel Abbdelnaser At Heliopolis Cairo , Egypt

9. .
Employment History
10/2011- till now Information technology Manager in CONCORDE EL SALAM HOTEL
CAIRO.
09/2008-10/2011 Assistant IT Manager & In Charge in CONCORDE EL SALAM HOTEL
CAIRO.(Achieved employee of the month )
05/2007 to 05/2008 worked in Abu Zahra High School as a computer teacher & IT support.
10/2006 to 04/2007 Practical training in Al-Abassya High School as a Computer teacher.
04/2006 to 08/2006 Working in International Working Network in Sales Department.
07/2005 to 02/2006 Working in El Dawlea company for electric devices
& Training in Arab Contractors IT Department .
Languages,
Arabic: Native speaker
English: Skill level: Very Good written and spoken.
Courses: International British Center
HOBBIES,SOCIAL AFFILIATIONS
 Misc Arranger & Composer
 Playing guitar and acting.
 Playing sports, reading, and traveling,
 Writing in different subjects and managing different events.
 Member of Heliolido Sport Club
 Member of Arab Contractors Sport Club
Soft Skills
 Work under hard pressure
 Work for long time without change my mood
(always the same, always fresh) with a lot of hours with same quality
 Communication skills like dealing with peoples
 Presentation and sales skills
 Management and accounting skills
Personal Info
 Date of birth: Sep 13th 1984.
 Nationality: Egyptian.
 Military status: Exempted.
 Marital Status: Married
References will be furnished immediately upon request