Renan Ferreira Ramalho is seeking a new position to exercise and develop his IT and administrative skills. He has over 10 years of experience in IT support and general administration, including roles at Liratur Travel and Tourism and Montreal General Bakery. He has advanced skills in programming languages like HTML and CSS, as well as software like SQL, Visual Studio, Word, and Excel. Ramalho holds a degree in IT Management and Technical Support as well as additional certifications in C# and ASP.Net development.

1. Renan Ferreira Ramalho
Personal Details
Address: 3, Briarfield Villas, Kilbarrack, Dublin 5.
Date of Birth: 19/07/1989
Nationality: Portuguese
Telephone No: 083 846 5760
E-mail: ramalhorenan@outlook.com
Skills Summary
I am a creative and dynamic person who is able to learn tasks quickly in a focused and flexible
manner. I am seeking a new position in order to exercise and develop my IT and administrative
skills. I am oriented to use these abilities to resolve problems and queries. I am also a multi-
task professional interested in details, proactive and motivated by challenges
Professional Experience
Jan/2014 – Jun/2015
Liratur Travel and Tourism Ltda.
Roll of Activities: In charge of internal IT support and general administrative services focused
on solving internal queries. IT consultancies related to hardware and software issues, including
configuration of network, routers and modems, CRM installation and general maintenance of
systems and equipment, among other IT administrative tasks. Technical and administrative
knowledge oriented to resolve troubleshooting through the root causes and details.
Nov/2007 – Sep/2013
Montreal General Bakery Ltda.
Roll of Activities: In charge of IT and general administrative solutions for the business. IT
internal support to user and operators as well as maintenance of apps, net and
telecommunications. Interface with employees. Care of hardware and software resources,
backup activities, operational systems installation and equipment formatting among another
task.

2. Education & Professional Qualifications
 IT Management and Technical Support – 2012 – 2015
- University Guarulhos – São Paulo – Brazil
 Additional Trainings – Certificated by Impacta Technology College – Brazil
- C# Fundamentals – 40 hours
- ASP.Net Fundamentals – 40 hours
- ASP.Net Data Access – 40 hours
 Business Administration – 2009
- Central College – São Paulo – Brazil
IT Skills
 Programming and Markup Languages
- Expert: CSS, HTML
- Intermediate: C#
 Software
- Expert: SQL Management, Visual Studio 2013, MS Word, MS Excel, Wintour (CRM)
- Intermediate: Dev C++
Languages
English – advanced proficiency
Spanish – intermediate proficiency
Portuguese – native – full ability to speak and write
General Interests
Sports in general, particularly tennis and soccer. Reading about technology and science.
Traveling and experience other cultures and places