Muhammad Omer Mansoor is seeking a challenging role in system support administration that allows him to use his 1.5 years of experience troubleshooting hardware and software issues on desktops and laptops. He has worked as a System Support Administrator for multiple companies in Bahrain and Pakistan, providing technical support, installing and configuring operating systems and software, and maintaining networks and data. Mansoor has a Bachelor's degree in Computer Studies and is Aptech certified, with strong communication, troubleshooting, and customer service skills.

1. MUHAMMAD OMER MANSOOR
Mobile: +973-35978371
E-mail: omer.seashore@gmail.com
BahrainCPR: 911143840
Objective
Seeking a challenging role in system support administration that allows me to use my problem
solving and technical skills in a progressive organization.
Professional Summary
Resourceful, proactive, enthusiastic, and highly motivated individual with more than 1.5 years
of first-hand system support administrative experience in reputable organizations.
 Hands on experience of desktop and laptop issues with hardware and OS related
problems.
 Diagnosing and troubleshooting laptop and desktop issues
 Hardware installation, testing, cleaning, troubleshooting, repair and maintenance
 Controlling complete administration, I.T department & Marketing.
 Hardware installation, testing, cleaning, troubleshooting, repair and maintenance
Professional Experience
360 media & advertisement, Bahrain
From Feb, 2015 till Present
Role: System Support Administrator & Sales Executive
Key responsibilities:
• Provided functional and technical support, troubleshooting and diagnosing hardware
and software problems, including desktop, laptop, LAN, and remote systems.
• Deploying and configuring PCs, Workstations and Laptops.
• Operating System Installation of Windows XP/VISTA and Windows 7
• Responsible for responding to customer calls on hardware issues
• Maintained all company data in hard and soft copy
• Maintained all client’s information in excel and kept it updated.
• Responsible for data mining.
• Managed emails & documentation and provided quick response.

2. Sea Shore Services, Bahrain
From May 2015 to Jan 2016
Role: System Support Administrator
Key responsibilities:
 Trouble shooting and repairing of desktops and laptops.
 Installation of windows, configuring DNS, LAN and active directory
 Installation and configuration of network printers
 Data maintenances and control
 Networking and system upgrading.
Nestle Distribution, Karachi, Pakistan
From Dec 2012 to April 2015
Role: Inventory software controller and administration
Key responsibilities:
 Controlling complete administration and I.T department
 Looking after Inventory system of ware house
 Controlling and manage NPDMS (Nestle Professional Database Management System)
 Control Mails & Complains & provide quick response.
 Create Cheque summaries
 Look after all I.T department problems ( Networking, System Upgrading, Windows
Installation, Software)
Skills and Expertise
 Experience as a supportive and cooperative team member for several projects of system
upgrade and trouble shooting
 Excellent customer facing skills and natural ability to handle clients with courtesy
 Ability to complete assigned tasks on/before deadlines
 Ability to handle critical situations and work under pressure
 Ability to reach at the core of the problem and solving it singlehandedly
 Strong interpersonal communication and language skills
 Analyzing data from various perspectives and summarizing it into meaningful information

3. Education
Bachelorsof ComputerStudies(BSCS)
Dadabhoy Institute ofHigher Education (DIHE)
Aptech Certified ComputerProfessional(ACCPPRO)
Aptech Pakistan
Personal Information
Date of Birth: 9th November,1991
Nationality: Pakistani
CNIC number: 42201-9393559-7
Passport number: BX0715591
Father’s Name: Mansoor Ahmed
Marital status: Single
Reference
Will be furnishedonrequest