Noha_Messiha

Noha Messiha
31 Philips Lake Court, Richmond Hill, ON L4E 0S8
Tel: (905) 237-8990 / (416) 358-4981 E: nohaw@hotmail.com
SUMMARY
 Over 12 years of extensive experience in the fields of Office Administration, HR, and Sales & Marketing support.
 Excellent communication and time management skills, with outstanding customer service being the central focus.
 Highly disciplined in completing and following up on tasks and responsibilities.
 Holder of a Human Resources Management Diploma, pursuing CHRP certification.
 Problem solving skills, with the ability to implement effective solutions.
 Outstanding organizational and interpersonal skills.
 Proficient with Microsoft office products - Outlook, Word, Excel, PowerPoint, etc.
 Team player, functions well both in a team environment and independently.
EMPLOYMENT EXPERIENCE
Executive Assistant, HR and Markham Operations 2014- Present
Estée Lauder Companies Inc. Markham –Ontario
North American manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products.
 Achievements:
o Authored visitors’ & event management checklists & guidelines.
o Generated an HR process manual aligning all HR sites with processes/ FAQs.
o Built an Automated system for collecting Key Performance Indicators (KPIs) across all the organization.
o Created a monthly Newsletter and distributed across organization.
o Set new hire orientation and onboarding processes.
 Administration and Coordination Activities
o Maintaining calendar(s) for the leaders/ sites, Set-up meetings and appointments using Microsoft Outlook.
o Manage/create meetings and organize conference calls as required.
o Coordinate travel arrangements, hotel reservations, car rentals, etc.
o Arrange facility tours for teams across the company and visitors.
o Organize and maintain all regularly scheduled department meetings, including staff meetings (ie. Employee
roundtables, quarterly update meetings), outside meeting planning, plus recurring meetings and special
cross-functional meetings (i.e. Canadian Leadership Team).
o Owner for all year round companies events/ activities.
 Communication and design Activities
o Prepare/update various reports, KPIs and presentations for executive team members (i.e. meeting
agendas/minutes, schedules, project updates/status reports, PowerPoint presentations, charts, graphs, excel
spreadsheets)
o Back-up shopping cart creator for generation of P.Os purchases as required
o Central contact for updating Electronic Employee Communication Boards
o Liaise with all levels of management internally and externally.
o Oversee and monitor office supplies, maintenance of office equipment.
 HR/ Client-focus Activities
o Supervise preparation and distribution of employee appreciation bags every quarter and support the planning /
execution of all employee events.
o Manage and track employees’ Performance Development Program.
o Assist with New hire on-boarding process.
Executive Assistant, Supporting six directors and their teams’ 2013- 2014
American Express, Markham – Ontario
A global service company, a leader in global payments, and the largest card issuer by purchase volume.
Duties:
 Administration Activities
o Manage the calendars of multiple Directors, which includes scheduling and rescheduling meetings in
multiple time zones.
o Create the weekly agenda for Leadership Teams meetings and ensure that all participants topics and relevant
information are included.
o Responsible for submitting the monthly expenses for multiple Directors.
o Coordinate travel arrangements for the Directors and assist the team with booking travel as requested.
o Handle bi-weekly the submission of AMS (Attendance Management System) for 63+ employees.
o Facilitate communication and act as liaison between leader and department.
o Update all organizational charts and distribution lists.
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Noha Messiha
o Create and edit distribution lists and Shared Mailboxes.
o Process Purchase orders for Canadian employees as well as PO creation for US vendors,
 Client-focus Activities
o Responsible for virtual employee set up including contact agreements, supply orders and phone/Internet line
installation are submitted through ITSC service request.
o Assist the leader(s) with HR changes through Peopletracand form submission when required.
o Support all related activities associated with hiring and termination logistics including: Service Requests for
equipment and ID’s, Corporate Card, Computer, Telephones and Security.
Executive Assistant, Vice President 2008 - 2013
Printology Inc., Richmond Hill - Ontario
A reputable printing house specialized in all sort of printing and serving different industries
Achievements:
o Reorganized company filing system which significantly increased efficiency of work processes.
o Reduced employee absenteeism to less than 4%.
o Identified cost savings by examining office equipment needs, negotiating with suppliers and providing cost
efficient alternatives, saving the company 20% in running costs.
o Assisted marketing manager with marketing campaigns.
o Reduced employee turnover rate by 20%.
Duties:
 Administration Activities
o Organize and manage the day-to-day activities to ensure efficient and effective office operations.
o Arrange travel, prepare itinerary and create trip guiding file.
o Schedule, plan, attend meetings and record minutes as required.
o Support the Human Resources Manager with various administrative activities.
o Co-ordinate employee performance and appraisal programs.
o Maintain and organize vacations, training, calendars and schedules.
o Edit, format and ensure professional documents from the company.
o Develop, edit and finalize presentations, documents, spreadsheets and other reports.
o Identify incidents/issues that require immediate attention by the organization.
o Assign and review work of receptionist and other administrative staff.
o Handle inquiries from internal and external sources.
o Make decisions where appropriate, on behalf of executives.
 Client-focus Activities
o Arrange for customer visits and coordination of on-site catering.
o Initiate follow up calls to ensure client needs have been met.
o Research client issues/organization to create a learning file.
Sales & Marketing Coordinator 2004-2008
The co-operators, Markham - Ontario
A reputable financial institution that helps individuals plan and meet their insurance and financial goals.
Achievements:
o Exceeded the sales target by 40%.
o Organized bi-annually Car Seat Safety clinics.
o Received award for surpassing benchmarks in customer service.
Duties:
 Sales & Marketing Support Activities
o Attend team briefings on sales opportunities and assist in the preparation of client presentations.
o Manage clients’ database / update all electronic and hardcopy clients’ documentations.
o Research competitors’ product and pricing.
o Co-ordinate the generation of flyers and promotional activities.
 Customer Support Activities
o Act as a first point of contact for the customers for any issues.
o Receive and resolve customer inquiries and questions regarding products, service and account information.
o Maintain the customer relationship by informing clients of specific offers and periodically reviewing their
needs and updating their files.
 Office Administration Activities
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Noha Messiha
o Perform general office administration duties – photocopying and maintaining electronic filing systems,
o Co-ordinate travel arrangements,
o Schedule meetings, and book conference calls.
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Noha Messiha
Sales Coordinator 2000-2004
YKK Corporation, Cairo - Egypt
An international company specialized in the developing and manufacturing of zippers and fastening accessories.
Achievements:
o Minimized response time to customer complaints through generating follow-up system.
o Created a modern and coded filing system that has been implemented all over the company’s different
departments.
Duties:
 Sales Support Activities
o Support the sales team, prepare their schedule and follow up on evaluating their performance.
o Issue weekly/monthly sales team visit report.
o Carry out customers’ purchase orders and ensure their completion.
o Conduct an annual survey to evaluate the company’s sales performance.
 Office Administration Activities
o Co-ordinate and schedule meetings and manage all related activities (i.e. room bookings, catering…etc.).
o Handle all internal and external communications in the form of letters, memos and faxes.
o Manage the office daily activities, documents and budget.
EDUCATION
Human Resource Management Diploma May2013
Seneca College, Toronto – Canada
Bachelor of Commerce Oct 2000
Ain Shams University, Cairo – Egypt
(Acknowledged by University of Toronto)
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