1. DEBORAH T. KELLY
533 ILLINOIS COURT • WESTERVILLE, OHIO 43081 • E-MAIL
SNAX4U2_37@YAHOO.COM
Fairborn Service Inc.
April 2014 – March 2015 Worthington, OH
Scheduling Coordinator/ Office Manager Assistant
 Manage daily scheduling of 10+ Technicians out in the field for services needed
 Creating daily dispatches, closing tickets, ordering parts, update spreadsheet in ESC software
 Manage and record daily time sheets for all technician hours for payroll in ESC/Peachtree
system
 Generate weekly open job reports, organizing all necessary paperwork to send out for
invoicing, maintaining professional relationship with internal accounting departments
 Creating new customer accounts, obtaining tax exempt certificates where applicable
Emerson Network Power, Liebert Services Inc. (13 years)
August 2010 – May 2013 Westerville, OH
RSD Senior Project Coordinator
 Manage projects for new remote monitoring customers as sole point of contact through
completion, recording through SharePoint.
 Process contract renewals.
 Provide on-call availability to customers.
 Create/Release customer 30 tickets for site visit assignments
 Assist Liebert technicians with startup visits for project completion.
October 2007- August 2010 Westerville, OH
Senior Credit Account Analyst
Handle day to day operations of Major accounts (20% of Accounts Receivable). Over 8 million
dollars in monthly sales.
 Work closely with CRM’s (Customer relationship managers) and Sales to establish a great
working relationship, to be the sole contact for all major account customers to answer
questions or concerns with our billing of contracts or services.
 Assist in development and implementation of standard procedures within the credit
department.
 Month end reporting.

2.  Update customer tax exemption reports.
 Supervise training of all new Manila/overseas credit collectors assigned to the receivable base.
 Approve all major accounts maintenance contracts and battery contract orders for renewal via
company compliance and SOW procedures.
 Provide spreadsheet payment detail on major accounts as applicable.
May 2005- October 2007 Westerville, OH
Senior Credit/Collections Coordinator
 Maintain and update weekly aging accounts for past due collection calls on 700+ accounts.
 Approve renewals and new contracts per LGS processes and SOW.
 Resolve all internal/external customer disputes for my accounts and oversee collections, in all
aspects, for Sykes outsourcing associates.
 Assist with Unapplied accounts to match with current open accounts for payment of invoices.
 Team lead/Supervisor over 3 Manila associates to assist all resolution of paperwork on their
account portfolio and maintain a lead relationship to keep Sykes aging DSO at goal level.
 Approval of battery service contracts, reviewing and updating for pertinent/accurate
information on customer accounts for contract renewal.
 Directly responsible for DSO, past due and monthly targets in department on 700+ accounts.
2002-April 2005 Dearborn Plant Columbus, OH
Tax Account Specialist
 Review daily electronic sales orders through El-Net to verify sales tax compliance
 Review/originate of After Invoice Adjustments and Tax Write-off forms.
 Maintain weekly open receivable spreadsheet and obtaining correct exempt certificates.
 Process yearly Reports with appropriate States to maintain compliance and proper
documentation.
 Analysis and configuration of sales tax on all taxable orders.
 Update monthly account reconciliations from the current months’ balance sheet/ detail reports
for the tax department.
 Assist with state sales/use tax audits for Liebert Corporation and Liebert Global Services.
October 2000 – April 2002 Dearborn Plant Columbus, OH
Finance Associate II
 Maintain and update monthly entries to A/R spreadsheet.
 Month end / year end journal entries.
 Maintain monthly journals for repeating entries.
 Filing and mailing daily invoices.
 Cash application daily to vendor accounts using Lockbox
Jan 1998- Dec 2000 St. Ann’s/Mt Carmel East Hospital Columbus, OH
Unit Coordinator
 Transcribe physician orders, data entry.

3.  Answering multi-line phones. Customer service.
 Faxing, filing and obtaining old records for doctors of patients if applicable.
 Scheduling daily tests, procedures, and lab work for patients.
EDUCATION
Associates Degree in Business Management
Columbus State Community College Columbus, OH
QUALIFICATIONS/ SKILLS
 Applications: Office 2007: Word, Excel, Access, PowerPoint, Cullinet, SMS & SharePoint.
 Operating Systems: Windows’07, Internet Explorer, El-Net, Outlook and Netscape.
 Yellow belt training graduate for Six-Sigma lean processes/ Green Belt training, medical
terminology training, Advance leadership classes