1. MICHELLE E PISCIOTTA
205 9TH ST
MAGNOLIA, TX 77355-1782
(281) 256-5041
michelle.pisciotta@gmail.com
Career Objectives
Seek a position as Auditor, Billing or Cost and Rate Clerk, Bookkeeping, Accounting, Business
Operation, Computer Operator, Computer Support Specialist, Credit Analyst, Customer Services,
Administrative, Data Entry and Secretary.
Summary of Qualifications
General Manager with over 20 years’ experience performing fundamental accounting, payroll,
bookkeeping, IT Help Desk support, database management, executive communicator & administrator of
IM. (Auditing) with experience in business operations.
Work History
Intra-State Services, Inc., Magnolia, Texas
General Business Manager Jan 01, 2016 - Apr 09, 2016
Reviewed financial statements, sales or activity reports, or other performance data to measure
productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Directed and coordinate activities of businesses or departments concerned with the production, pricing,
sales, or distribution of products. Directed administrative activities directly related to making products or
providing services. Prepared staff work schedules and assign specific duties. Monitored suppliers to
ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Directed or coordinate financial or budget activities to fund operations, maximize investments, or increase
efficiency.
Business Venture Concepts, Spring, Texas
Business Administrator Oct 01, 2015 - Nov 18, 2015
Directed or coordinate the supportive services department of a business, agency, or organization.
Prepared and review operational reports and schedules to ensure accuracy and efficiency. Set goals and
deadlines for the department. Acquired, distribute and store supplies. Analyzed internal processes and
recommend and implement procedural or policy changes to improve operations, such as supply changes
or the disposal of records. Planned, administer, and control budgets for contracts, equipment, and
supplies.
Burnett Staffing, The Woodlands, Texas
Accounting Clerk Jan 01, 2014 - Sep 09, 2015
Operated computers programmed with accounting software to record, store, and analyze information.
Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Classified, record, and summarize numerical and financial data to compile and keep financial records,
using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and
databases, using specialized accounting software. Operated 10-key calculators, typewriters, and copy

2. machines to perform calculations and produce documents. Received, record, and bank cash, checks and
vouchers. Complied with federal, state, and company policies, procedures, and regulations.
Avatar Home Health Agency/I45 Prop Mgmt. /CMMS, The Woodlands, Texas
Accounting Clerk/Business Property Management Aug 02, 2013 - Nov 18, 2013
Utilizing Intuit QuickBooks Online Plus software downloaded transactions from the bank and categorized
checks that were written out to the appropriate party. Payroll for employees, posting payments, ran
reports, accounts payable and accounts receivables. Made copies and did the filing. Assisted the owner of
the company with financial transactions. Rotated work positions moved from home healthcare office as
accounting clerk to I 45 Property management to be a property manager. Assisted with collection of
tenants rents, issued security cards, typed leases, answered phones, made copies, faxed documents,
opened conference room for reserved clients, made coffee for tenants in both buildings, assisted in all
maintenance issues from replacing the light bulbs to issuing extra keys for tenants. Created roster sheets
in the Excel software to show who paid and who has not on any given day. Opened the telephone room
for communications teams when needed. Physically delivered all invoices for the tenants. Ran errands for
business such as delivering documents to FEDEX and running bank deposits, etc. Bought banker boxes,
assembled the boxes for the tenants that were moving to be reimbursed
KN Med Therapy, Conroe, Texas
Accounting Clerk Jan 01, 2013 - Aug 01, 2013
Started the books for all patient/vendor/employee accounts utilizing Intuit QuickBooks Online Plus 2013.
Created a recurring invoice billing template for all patients. Ran bimonthly payroll. Entered in and
updated QuickBooks Online Plus on all of KN Med Therapies employee’s information for payroll to be
processed and for all new, active/or inactive patients, etc. Did all the accounts receivable (Billing) posted
and filed all patient payments when they came in the office or came through electronically via direct
deposit through the internet. Created and calculated expense reports for reimbursement for all the nurses.
Reimbursed for all expenses incurred for the business. Accounts payable, communicated with nurses out
in the field on specific status reports on patients. Prep audited, created, and updated all human resource
documents filed with the company. Made sure that all the tax forms, licenses, CPR certifications, driver’s
license, car insurance and paper work was current for all employees on file. Helped with marketing and
reviewed all incoming e-mails and correspondences as needed. Reviewed phone messages and made
appropriate calls for the company.
Sentinel A/C & Heating, Spring, Texas
Business Administrator Aug 01, 2012 - Nov 14, 2012
Worked as a dispatcher assistant, front office receptionist, and accounting clerk. Quick Books Enterprise
2013. Issued purchase orders, formatted estimates, and letter shop. Updated DSC list, estimates pending,
active, and closed jobs. Communicated with technicians and entered their time in time sheet logs on a
daily basis with a full description of job details for billing. Logged in time sheets at the EOM. Logged in
and issued Freon tags, and invoices to technicians. Entered in truck stock in to an inventory list. Kept up
with vehicle maintenance logs for company. Logged in and posted income that came in to the business.
Checked the mail. Security gate opener, signed for incoming packages, data entry clerk, word processor,
file clerk, and information manager worked with Excel spreadsheets. Logged in packing slips. E-mailed
and faxed over information when requested. Logged in PM hours for jobs, on a PM tracker. Entered in
expense reports. Special projects. Opened & closed the business on most days.

3. Southland Drywall, LLC, Magnolia, Texas
Accounting Clerk Feb 01, 2012 - Aug 01, 2012
Quick Books 2012 material management. Online banking. Inventory control. Project management.
Issued, created, posted purchase orders, and invoices. Payroll, A/P, and A/R. Posted joint check payments
for materials to vendor accounts in Quick Books. Ran weekly accounting reports. Order job materials.
Bank reconciliations and ran bank deposits. Communicated with general contractors, suppliers, vendors,
superintendents and workers about progress of jobs. Filed 1099’s. Answered phones. Printed out
architectural designs for upcoming projects and bids. Signed legal documents as a witness. Filed
documents, ordered office supplies, created folders and clerical duties.
Macy's Department Store, The Woodlands, Texas
Sales Associate Nov 12, 2011 - Dec 06, 2011
Negotiated prices or terms of sales or service agreements. Prepared and submit sales contracts for orders.
Visited establishments to evaluate needs or to promote product or service sales. Maintained customer
records, using automated systems. Answered customers' questions about products, prices, availability, or
credit terms. Quoted prices, credit terms, or other bid specifications. Contacted new or existing customers
to discuss how specific products or services can meet their needs. Emphasized product features based on
analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Commercial Corporation, Houston, Texas
Accounting Clerk Nov 29, 2010 - Jan 09, 2011
Received, record, and bank cash, checks and vouchers. Complied with federal, state, and company
policies, procedures, and regulations. Compiled statistical, financial, accounting, or auditing reports and
tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and
profits and losses. Coded documents according to company procedures. Reconciled or note and report
discrepancies found in records. Accessed computerized financial information to answer general questions
as well as those related to specific accounts. Matched order forms with invoices, and record the necessary
information.
Software Data Corporation, Houston, Texas
IT Help Desk Sep 02, 2010 - Nov 01, 2010
Oversee the daily performance of computer systems. Answer user inquiries regarding computer software
or hardware operation to resolve problems. Entered commands and observe system functioning to verify
correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper
installation of cables, operating systems, or appropriate software. Installed and perform minor repairs to
hardware, software, or peripheral equipment, following design or installation specifications. Maintained
records of daily data communication transactions, problems and remedial actions taken, or installation
activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and
resolve problems or to provide technical assistance and support.

4. Auge Industrial LLC, Houston, Texas
Front Office Administration Aug 21, 2010 - Sep 04, 2010
Referred major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Conferred with staff, users, and management to establish requirements for new systems or modifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades. Read trade
magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware
and software. Hired, supervise, and direct workers engaged in special project work, problem solving,
monitoring, and installing data communication equipment and software.
IB Services, Inc., PINEHURST, Texas
Accounts Receivable/Administration Feb 12, 2010 - May 12, 2010
Coded documents according to company procedures. Reconciled or note and report discrepancies found
in records. Accessed computerized financial information to answer general questions as well as those
related to specific accounts. Matched order forms with invoices, and record the necessary information.
Performed general office duties, such as filing, answering telephones, and handling routine
correspondence. Performed personal bookkeeping services. Prepared bank deposits by compiling data
from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to
banks.
Hewlett Packard, Houston, Texas
Software Technician Assistant Jan 01, 2008 - Jun 01, 2009
Created V Lookup Commands in MS Excel 07 and queried SAP database system finding microcomputer
parts that were needed to be extracted in to a new spreadsheet for Managers. Participated in product
design reviews to provide input on functional requirements, product designs, schedules, or potential
problems. Documented test procedures to ensure reliability and compliance with standards. Planned test
schedules or strategies in accordance with project scope or delivery dates. Conducted software
compatibility tests with programs, hardware, operating systems, or network environments.

5. Education
Our Lady of the Lake University, The Woodlands, Texas
Bachelor’s Degree
Jun 2012 - Present
Major: Business Management
Minor: Social Sciences
Lone Star University College, The Woodlands, Texas
Associates Degree
Jan 2009 - Dec 2011
Major: Business Finances
Minor: Accounting
Microcomputer Technology Institute, Houston, Texas
Associates Degree
Jan 1992 - Apr 1994
Major: Occupational Studies Business
Minor: Accounting I and II
Microsoft Elevate America, Magnolia, Texas
1-year College, technical or vocational school
Jul 2012 - Aug 2012
Major: Microsoft Intermediate Windows
Minor: Computer Software
NWEC, Houston, Texas
1-year College, technical or vocational school
Oct 2006 - Jul 2007
Major: Medical Assistant
Minor: Medical Office Administration
CCAF, Biloxi, Mississippi
1-year College, technical or vocational school
Jun 2002 - Aug 2002
Major: Information Management
Minor: IT
Dale Carnegie, Inc., Houston, Texas
1-year College, technical or vocational school
Jan 2000 - Feb 2000

6. Major: Communications
Minor: Public Speaking
Training
Sigma Alpha Pi Member
National Society of Leadership and Success
Feb 02, 2015 - Dec 02, 2016
Thanks Michelle, you are all set! Congratulations on completing all of your steps to becoming inducted as
an official member of The National Society of Leadership and Success!
PROFESSIONAL TECHNICAL COMMUNICATIONS
OLLU
Jul 02, 2016 - Aug 20, 2016
Business Communications strategies for successful planning, research and presenting of formal and
informal business messages. Emphasis is placed on professional and technical communication techniques,
report writing, professional speaking-conversation
HFTB
Our Lady of the Lake University
Mar 02, 2016 - May 06, 2016
Identifies and applies principles for analyzing managerial and organizational information needs.
Introduces organizational role of information. Stresses Information technology, including computing,
telecommunications information cycles, & engineering.
CISS-3350
OLLU
Mar 05, 2016 - Apr 30, 2016
Information Systems & Information Technology Identifies and applies principles
for analyzing managerial and organizational information needs. This course introduces systems theory,
quality decision-making and the organizational role of information.
INFORMATION SYSTEMS & TECHNOLOGY
OLLU
Mar 05, 2016 - Apr 16, 2016
Identifies and applies principles for analyzing managerial and organizational information needs. System
theories, quality decision-making and the organizational role. Stresses IT including telecommunications
and electronic commerce systems. Concepts

7. Operations Management
OLLU
Jan 10, 2015 - Feb 27, 2015
1. Understand and apply decision models as they relate POM problems
2. Forecast future demand
3. Allocate resources including capital, personnel, materials, plant and equipment to facilitate efficient
production
4. Manage the production line
Principles of Accounting II
OLLU
Oct 15, 2014 - Dec 06, 2014
Research Methods for Business
OLLU
Aug 23, 2014 - Oct 11, 2014
Integrate knowledge from other disciplines into applied research by examining the theoretical foundation
of research and their applications in the business process. It examines the nature, the scope, and
importance of business research and research.
Economics II
OLLU
Jun 28, 2014 - Aug 16, 2014
Composition and pricing of national output as determined by demand and supply, cost and price, rent and
interest value and income, emphasizing the structure and organization of markets and resource allocation;
application of economic analysis.
Business Management
OLLU
Aug 02, 2013 - Dec 20, 2013
BA/MGMT National Society of Leadership & Success, Sigma Alpha Pi
Introduction to Philosophy
Our Lady of the Lake University
Jan 05, 2013 - Feb 24, 2013
Philosophy

8. English Composition
Our Lady of the Lake University
Oct 20, 2012 - Dec 09, 2012
Composition 2
Business Marketing & Humanities
Lone Star College University Center
Aug 29, 2011 - Dec 18, 2011
Business Ethics & Communications
Lone Star College
Jun 01, 2011 - Aug 21, 2011
Excel 2010
Lone Star College
Oct 01, 2010 - Jan 01, 2011
Advanced Excel 2010 Spreadsheets.
Occupational License or Certification
Accounting Clerk Certification
Lone Star Tomball College, Tomball, Texas
Managerial Accounting Certification
Lone Star College, Tomball, Texas
Office 365 Certification
ExpiresApr 01, 2022
Microsoft Corporation, The Woodlands, Texas
Computer Skills
Accounting Software (Peachtree, QuickBooks), Apple or Macintosh Computers, Database Software
(Oracle, Access), Data Entry Terminal (PDT, Mainframe Terminal), Desktop Publishing Software
(InDesign), Email Software (Outlook, Thunderbird), Graphics or Drawing Software (Photoshop), Internet
Browser (Internet Explorer, Firefox), Networking or Lan Software (Cisco), Peripheral Devices (Scanners,
Printers), Personal Computers, Presentation Software (PowerPoint, Flash), Spreadsheet Software (Calc,
Excel), Utility Software (Virus, File Compression), Web Design Software (RapidWeaver), Word
Processing Software (Word, WordPerfect)

9. References
Robert Becerra, Jr
MSGT/Supervisor
USAF-TANG
(832) 887-0868
rbecerra.andalerealty@yahoo.com
Delia Garza
Co Worker/Supervisor
Sentinel A/C & Heating
(281) 374-8080
Felix Canabal
Supervisor/Boss
Avatar Healthcare/I-45 Property Mgmt.
(281) 465-8220
i45propmgmt@gmail.com

10. References
Robert Becerra, Jr
MSGT/Supervisor
USAF-TANG
(832) 887-0868
rbecerra.andalerealty@yahoo.com
Delia Garza
Co Worker/Supervisor
Sentinel A/C & Heating
(281) 374-8080
Felix Canabal
Supervisor/Boss
Avatar Healthcare/I-45 Property Mgmt.
(281) 465-8220
i45propmgmt@gmail.com