1. Samantha Walton
5640 E River Road Apt 311, Fridley, MN 55421
(C) 218-207-8058
sammy_walton@msn.com
Dear Sir or Ma’am,
Over the course of three years, I have built a successful career in sales and customer service. I believe
that the knowledge and skills I have developed during that time would serve me well in transitioning to
the various roles that include customer service.
In the course of my career, I’ve developed a number of important skills that will help me succeed in this
new role. I am a proven leader with a strong record of exceeding goals and expectations, and special
expertise in customer service. My experience and educational background have prepared me for this
career move and some key proficiencies I can bring to this role are:
• Organizational skills
• Problem solving
• Friendly yet professional demeanor
• Phone skills
My attached resume further highlights the attributes that I would bring to this position. I am confident
that I can make an immediate positive contribution and help this company achieve its organizational
goals.
Thank you for your time and consideration. I am looking forward to speaking with you further regarding
this position.
Sincerely,
Samantha Walton

2. Samantha Walton
5640 E River Road Apt 311, Fridley, MN 55421
(C) 218-207-8058
sammy_walton@msn.com
Professional Summary
While working at Cenex as a cashier and Digi-Key as an Inbound Sales Representative and Production Business
Support Representative, one of the big things focused on was customer service and keeping the customer happy,
which is very important to me. Being a team player is also very important since a company is always better when
employees work as a team.
Skills
Accurate and detailed Good telephone etiquette
Professional and mature Computer proficiency
Articulate and well-spoken Payment processing
Flexible Time management skills
Maintains confidentiality Multi-tasking ability
Independent worker Adaptability
Works well under pressure Credit card processing
Quick learner Dedicated team player
Friendly demeanor MS Windows proficient
Work History
Cashier/Deli
Cenex Oklee, MN Aug. 2013-May 2014
• Trained new cashiers on procedures, customer service, and sales techniques
• Greeted customers promptly
• Received customer payments
• Created attractive displays to promote items
• Processed customer returns
• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
• Prepared food items
• Prepared daily food items, and cooked simple foods and beverages
• Placed food trays over food warmers for immediate service
• Ensure food was stored and cooked at correct temperature
Inbound Sales Representative/Production Business Support Representative
Digi-Key Electronics Thief River Falls, MN Jun. 2014-present
• Identified and qualified customer needs
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and
resolving problems on the spot
• Routinely answered customer questions regarding merchandise and pricing
• Greeted customers warmly and ascertained what each customer wanted or needed
• Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

3. • Contacted customer to follow up on purchases, suggest new merchandise, and inform them about
promotions and upcoming events
• Entered numerical data into databases in a timely and accurate manner
Education
High School Diploma
Red Lake County Central High School Oklee, MN Graduated May 2014
I also took several college classes in my senior year of high school that I scored highly in. Those include: Pre-
Calculus, Composition I & II, Nutrition, General Psychology, Abnormal Psychology, Medical Terminology, and
Cultural Anthropology.