1. Angela Apuzzo
1355 N 25th Street, Colorado Springs, CO, 80904
719-686-3387
angelanapuzzo@gmail.com
CUSTOMER SERVICE PROFESSIONAL AND EVENT COORDINATOR
Profile  More than 6 years’ successful experience in customer service and support with
recognized strengths in leadership, problem-solving and trouble-shooting, sales
staff support, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
 Possess solid computer skills.
 Excellent working knowledge using both Windows and Mac systems; Microsoft
1998-2010 suite, Infogenesis POS, Focus POS, Facebook, Twitter, and multiple
other online media points.
 Ability to train, motivate, and supervise customer service employees.
 Currently enrolled in school with a Business major with emphasis in marketing
and management
 Detail oriented.
Synopsis of Achievements  Successfully coordinated, organized, and budgeted multiple private events
including weddings, graduations, and birthdays.
 Completed multiple communication and computer sciences courses.
 Multiple military leadership awards.
 Created a new training method which led to the overall success of new hires.
Employment The Warehouse Restaurant, Colorado Springs, CO April 2014-
June 2015
Banquet Manager/Event Coordinator
 Work with multipleclients to plan formal and informal events.
 Support business owner in running the restaurant daily, including
opening and closing, counting the daily bank, and overseeing all
activities of employees.
 Quickly and effectively answer any and all questions regarding
even coordination
 Maintain quality control/satisfaction records, constantly seeking
new ways to improve customer service
The Broadmoor Golf Dining Room, Colorado Springs, CO April 2012 -
January 2014
Assistant to Blythe Wade, Lead Hostess, Lead Server
 Take and make reservations, assisting in every guest need.
 Answer Phones, file all paperwork, and attend to most office
work as needed
 Assist in building the weekly FOH schedule
 Assist and serve guests using a five star, five diamond method
 Inventory
 Open and Close the establishment
 Employee of the month June2013
Celebration Conscious Living Store, Colorado Springs, CO
Swing Shift Supervisor
 Open and close store daily, including locking up and storing daily
monies in safe with possession of store keys
 Assist customer in every aspect of their shopping experience
 Maintain security of all cash within store, including daily cash
drops and change requests
 Inventory
 Light office and computer work
Jan. 2010-
July 2011
Education Pikes Peak Community College, Colorado Springs, CO Current
Associate of Arts: Business (Marketing & Management)
References Provided Upon Request