Samuel Shepherd is a highly proficient customer service professional with 7 years of industry experience. He thrives on personal interaction with customers and is hardworking and ambitious. In his spare time, he enjoys cycling at which he has achieved a Category 3 Race License and volunteers as a Special Constable. He is currently pursuing a Joint Honours Degree in Human Psychology and Criminology while working as a Supervisor for a customer helpdesk.

1. Samuel Shepherd
samuel.shepherd4779@gmail.com – 07763 201041
4 Skye Close, Peterborough PE2 6DT
PERSONAL STATEMENT
I am a highlyproficient customer services professional with seven years'industryexperience across the sector.During
this time I have honed my communication and IT skills,allowing me to provide excellent service to the customer and
making me an efficient and valued team member within each organisation.
As a confidant and outgoing person,Ithrive on personal interaction with customers.Iam hardworking and ambitious,
going above and beyond what is expected to achieve the very bestfor my employer. I rise to any challenge and always
seek opportunities to develop my existing skills and develop new ones.
Away from work, my passion is cycling for which I have achieved a Category 3 Race Licence. In addition to the
enjoyment and fitness cycling brings,it also demonstrates mydetermination to succeed.
WORK EXPERIENCE
Supervisor Customer Helpdesk
May 2015 – Present
Travelex Travel Money, Peterborough
As a supervisor at Travelex I hold many responsibilities ranging from being a mentor to other employees and
implementing new policies and procedures. I have helped to innovate training materials to assist in the introduction of
new systems.
I began my career with Travelex in the middle of their peak season and was required to learn the role of a Customer
Service Specialist as well as management responsibilities within four weeks. I initially found this challenging but it was
challenge that I believe I rose to and I feel that my time at Travelex has really allows me to build on my precious
experiences to work at a more senior level in a position of responsibility.
Concierge
October 2013 – May 2015
Harrods,London
In this role I provided a face-to-face service to meetthe needs of the residents ofa high end apartment complexin
London.Not only did this position allow me to hone my directcustomer communication and organisational skills butit
also gave me opportunities to interactwith a variety of businesses to fulfil my clients' requests.
Concierge
June 2012 – October 2013
WhiteConcierge, Peterborough
During my time at WhiteConcierge,I was responsible for providing a telephone concierge service.This involved making
co-ordinated entertainment, dining and travel arrangements for my clients and interacting with major corporations on
their behalf. The organisational skills Iacquired during this posthave stood me in good stead as has my ability to provide
an efficient but personal service to a wide variety of people across the world.
Customer Service Advisor
June 2011 – June 2012
BGL Group, Peterborough
I worked in the insurance renewal department atBGL in a target driven role.In tailoring customers' policies to their needs
I learned a great deal aboutthe importance oflistening to my clients and equallyabout how to explain options and
technical terms in a clear,concise way.
Sales Negotiator
January 2011 – April 2011
Haart Estate Agents, March

2. At Haart, I was responsible for booking clientappointments and matching them to properties suited to their needs before
taking them to property viewings. This required careful listening skills. At viewings I would have to demonstrate the
features of each property; a task which required considerable research and memoryskills in addition to the
organisational skills needed to manage myclientload.
Claims Advisor – March2009 – November 2010
Churchill Insurance – Peterborough
As an insurance claims advisor for Churchill, it was my responsibilityto guide customers through the often complicated
and emotive claims process.In this role I was able to develop the necessarycommunication skills for such a delicate
task while also developing the keen analytical skills needed to assess and process claims.
VOLUNTARY WORK AND HOBBIES
My passion in life is cycling. I have participated in numerous sportives, charity rides and races around the United
Kingdom. During this time, I have acquired a vast knowledge of the cycling world and achieved a category 3 race
licence. It is my ambition to qualify for the Amateur and Masters World Championship later this year.
Special Constable with Cambridgeshire Constabulary
January 2011 - Present
In my spare time I volunteer as a Special Constable. This gives me the same responsibilities as regular police officers,
whom I assistwith a range of front line policing roles including public order and road traffic issues. I also take part in
public education and safety initiatives. Although this is a responsible role,I throughlyenjoy the opportunityit affords me
to interact with the public and contribute to society.
EDUCATION
Joint Honours Degree in Human Psychology and Criminology (BA)
2015 – Present
Anglia Ruskin University, Peterborough (online)
First Diploma in Health and Social Care
2007 - 2009
College of West Anglia, Kings Lynn
GCSEs
September 2005 – July 2007
Neale Wade CommunityCollege,March
 English D
 English Literature D
 Science DD
 Mathematics D
 Health and Social Care D
 IT D
 Geography D
 Religious Studies E