1. CURRICULUM VITAE
OF
Portia Nkopane
Personal Details
Surname Nkopane
Name: Portia
ID: 8303221051089
Home Address: 8958 mapaela str
Dobsonville
Island
Contact Details: 078 654 2497
083 333 1381
Educational History
Institution: Immaculate high School
Qualification: Matric
Year: 2004
Subjects: English, Sotho, Maths, Geography, Business Economics, Home
Economics
Further Education
Institution: Konane Training
Venue: Mezodo Training Center
Qualification: Computer
Subjects: Word 2003
Excel
Word browsing & operating
Power point
Year: 2006
Institution: Seta Training
Venue: Mezodo Training Center
Qualification: Project management
Institution Kelly
Venue: Maponya Mall

2. Qualification: Certificate in Computer
Subjects: Ms Outlook 2003
Ms Word 2003
Ms Excel 2003 intermediate
Ms power point 2003 intermediate
Institution: People Solutions
Qualification NQS Level 2 Contact Center qualification
Employment History
Name of Company: Telkom SA
Job title: Consultant
Duties: Capture faulty lines reports
Serve as a source o f communication between the client and the
technicians
Closing of resolved line queries
Duration: 2008 to 2009
Name of Company: MTN
Job title: Consultant
Duties: Telephonic assistance
Accounts assistance
Reporting of Technical difficulties
Loading and removal of services
Duration: August 2009 to March 2011
Name of Company FNB
Job title: Consultant
Department: General Enquiries
Duties: Account maintenance
Balance enquiries
Activation of services and removing them
Making payments on behalf of the client
Sales- overdrafts, credit cards, Home loans, personal Loans,
upgrades, vehicle Finance, Petrol cards etc.
Duration: 2011 June to 2012
Department: Smart device customer service
Duties: Tracing client’s applications for devices they applied for with us
Communicating with the carrier services
Helping the client to navigate our application process online
Duration: 2012 to April 2013
Department: Fraud department
Duties Blocking any possible fraud channels

3. Logging fraud cases
Fraud investigation
Communicating with other bank for fraud prevention
Chasing funds
Identifying financial crimes, such as embezzlement, fraudulent
bank transactions, identity theft and telemarketing scams.
Identifying possible fraud and potential fraudsters
Dealing with Online baking, cell phone banking, credit card and
Cheque card fraud
Dealing with personal, business, cooperate and private
Clients and private wealth accounts
Duration: May 2013 to date
Achievements
Banking code of Ethics
Know Your Customer
FAIS
National Credit Act Module Seven
Anti –Money Laundry & Counter Terrorism Financing
Compliance
Behavioral and Professional Effectiveness
Business support Functions
Credit
Management and Leadership
Organization and Culture
Products
Risk and Compliance
Sales and services
Specialist finance and banking
References
Reference: Mr Ndumiso Shabalala
Position: Team leader
Company: MTN
Tell: 083 212 0858
Reference: Abdulla, Ebrahim
Position: Team leader
Company: FNB
Tell: 0633639479

4. Motivational Letter
My four years experience in the call centre banking business has taught me patience, punctuality, and
attention to detail. I believe that I am the suitable candidate for you and I am a great team player who is
reliable and hard working.
As my above CV, I have had extensive work experience in the financial environment, and service
industries, giving me varied skills and the ability to work with many different types of people. I believe
I could fit easily into your team.
I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and
enthusiasm. I'm keen to work for a company with a great reputation and the room for me to grow and
develop within the company.
I have excellent references and would be delighted to discuss any possible vacancy with you at your
convenience. In case you do not have any suitable openings at the moment, I would be grateful if you
would keep my CV on file for any future possibilities.
Yours sincerely
Portia Nkopane