1. Scott Taylor
18 Enterkine, Kilwinning, Ayrshire, KA13 6LW
staylorvrs@gmail.com
Mobile Tel 07590 46 7471 (personal)
PERSONAL PROFILE
I am a highly motivated, multi-disciplined, professional person with a proven track
record in the art of customer service, visitor experience, complaints handling and the
ability to work to a timely skilled manner. I am dedicated to high standards and hard
work and used to working in a disciplined, team and individual orientated working
environment.
CAREER HISTORY
June 2005 - January 2017
National Trust for Scotland
In my role with the NTS was one of three Mobile Membership Recruiter. I worked
between multiple properties supporting them to achieve their membership targets,
dealing with customer enquiries relating both to membership benefits and the
properties themselves. I successfully achieved and exceeded by over 10% my own
membership target ten out of eleven years.
March 2005 - June 2005
Merchants Banking Group Ltd
In my role here I was a Customer Service Advisor, handling inbound calls from
customers of the National Australia Group. Customer enquires could range from
general debit or credit enquiries to internet banking queries with the opportunity to
upset other products and services available via the NAG.
September 2003 - March 2005
Cab Direct part of Allied Vehicles
In my role here I was a Sales Executive making outbound cold calls and up-selling to
previous customers both in the taxi business and for customers with reduced mobility
we had the motability option.
January 2000 - March 2005
Hilton Reservations Worldwide
Working with Hilton Reservations Worldwide I started as an inbound reservations
sales team member, this gave me an invaluable insight into providing the optimum in
customer service. We were targeted for reservation and revenue sales targets which
proved my ability to achieve and exceed set targets. Working for a large organisation
also provided me with the experience and an understanding of the importance of
team work. I was trained on sales and customer service. I held a variety of roles
within the organisation as I was a Team Leader managing a team of up to ten people,
I worked on the internal staff reservation line and in 2002 I was seconded as
Manager in our Brussels office for one month.
March 1997 - January 2000
Corney and Barrow Wine Merchants
In my role here worked between a variety of positions from Cellarman, Delivery
Driver and Shop Assistant. I enjoyed discussed with customers the variety of wines
which we held in stock and assisting them with the best wine to accompany a special
meal or for a special occasion.

2. June 1992 - March 1997
British Telecom
I returned back to BT on a temporary contract
November 1991 - June 1992
Behar Carpets
I was a salesman.
May 1989 - September 1991
British Telecom
I worked at the Directory Enquires inbound telephone calls assisting customers
making calls, supplying telephone numbers and advising on the cost of calls.
QUALIFICATIONS AND PROFESSIONAL TRAINING
O’ Levels
Modern studies
Physics
Mathematics
English
Woodwork
Arithmetic
Certificate of distinction awarded for Modern Studies
Highers
Modern Studies
English
Economics
Visitor Experience Champion Training 2016
Certificate in Modern Management 2002
Customer Service, Mary Gober 2002
Certificate in Coaching Skills 2002
Certificate in Wine and Spirits, Grade A 1999
I retain a full clean and current driving licence