1. Dana Alqaisy
31 Midland Terrace, London, UK
NW10 6LB
Tel: +44 7733717717; E-mail:dana_alqaisy@hotmail.com
Name: Dana Alqaisy
Date of Birth: 19 /07/1980
Nationality: Swedish
Education
 Bachelor of Commerce
 Diploma of Commerce and Tourism
Experience
 Working for the UAE embassy military attaché department in
London ,2014-2015
 Booking hotels and conferences for delegations.
 Dealing with the Ministry of Foreign Affairs in UK as part of patients’
visa and extending visa and permit to stay in UK.
 Writing formal letters to different offices and departments
 Working with booking special fares as for medical cases that require
nurse and doctors or oxygen.
 Getting all medical reports ready for flights.
 Meeting and greeting all patients.
 Helping them with inquiries in regards doctors reports, visa, living and
accounts issues
 Translations, Freelance, 2013
 Court Translations.
 Police Victim Support Translations.
 Hospital Patient Translation.
 Legal Translations.

2.  Channel Liaisons, Truth TV Channel, 2012
 Improve rating by introducing viewer competitions.
 Improve target Audience awareness of channel.
 Create a Judging panels for competitions.
 Interview Judging panel for background research.
 Create TV program about Healthy Living and wellbeing.
 General Admin.
 PA, Saint Joseph, 2011-2012
 Devising and maintaining office systems, including data management
and filing.
 Arranging travel and accommodation and, occasionally, traveling with
the manager to take notes or dictation at meetings or to provide
general assistance during presentations.
 Meeting and greeting visitors at all levels of seniority.
 Liaising with clients, suppliers and other staff.
 Admin Assistant and Interpreter, Mclee Solicitors, 2010-2011
 Address and monitoring correspondence and take independent action
where appropriate in responding to, or directing request, providing
quality control and translating all outgoing correspondence and
documents.
 Successful production of the diversity works launch for staff and
partners with Mclee Solicitors.
 Responsible for management of 50% of the company’s workflow.
 Tactfully act as an intermediary between customers and office staff.
 Translating customers with information and solution for benefits and
claim question.
 Worked in conjunction with the Director on problem identification and
resolution.
 Responded to more than 30 calls per day.
 Sales Assistant, Uniqlo, 2009-2010
 Played major role in achieving work flow and customer satisfaction
improvements.
 Responsible for the supervision of 10% of new employees within the
customer service department.
 Responsible for the recruitment and training of customer service
representatives.
 Improving customer service based on client feedback through the
development of new policies and procedures.
 Customer Service, Bannatynes health club, 2008-2009
 Supervising the work of office juniors and assigning work for them.
 Cash handling and dealing with face to face enquiries.

3.  Dealing with various membership matters including the collection of
outstanding membership fees, complaints and general membership
queries.
 Customer Service, House of Frasier, 2007-2008
 Provided support to the sales team, ensuring all sales and service
objectives were met.
 Assisted in the training of new customer service representatives and
associates.
 Visa liaison, Heathrow, 2006-2008
 Liaise with passengers concerning their visa’s
 Liaise with immigration
 Liaise with passengers
 Check validly of Visas
 Receptionist, Ramada Hotel, 2005-2006
 Front of house duties
 Reservations
 Customer Service
 Dealing with complaints
Courses
 Customer service and check-in courses (Saudi Airline), 2008
 IATA British Airways, 2002
 Comvux completing courses, 2001
 Carlfoska Gymnasiet (Sweden), 2000
Skills
 Able to speak and write fluently in English, Arabic and Swedish.
 Successful project implementations to tight timescales
 Strong organisational, administrative and analytical skills
 Ability to multi task and manage conflicts demands
 Excellent working knowledge of all Microsoft Office packages.
Languages
 Swedish
 English
 Arabic
Referrals
 Available on request