1. Curriculum Vitae
Personal Details
Name: Dara O ‘Toole
Address: 23 Temple Manor Court, Templeogue, D12.
Telephone (Home): 01-4500828
Telephone (Mobile): 085-1602123
Email Address: daraotoole23@hotmail.com
Educational Details
St. Mac Daras C.C, Templeogue Dublin 6W
*Junior and Leaving Certificate 2005-2011*
National College of Ireland, IFSC, Dublin 1
B.A Honours degree in Business Studies and Marketing
(2011 – 2014)
In 2014, I completed my third and final year at the National College of Ireland where I
successfully completed a B.A Honours degree (2:1) in Business and Marketing studies. My
degree allowed me to gain a strong understanding in the fundamentals of Marketing and
Service Marketing, Business and Project Management, Human Resource Management,
Entrepreneurship and Micro & Macro Economics.
Work Experience
*Promogroup Ireland, 9 Ashton Close, Knocklyon, Dublin 16*
PR Rep & Team Leader – June 2010 – May 2014
 As a team leader and occasional campaign manager I was responsible for managing
key performance indicators for our Business to Consumer marketing campaigns.
 I held a close relationship with the owner of Promogroup Ireland as well as with my
colleagues, allowing myself to continuously further close working relationships in
both directions of the company.
 As new campaigns arose on a regular basis, we were tasked with continuously
developing new and diverse brand strategies.
 As a relatively small and new company we were forced on an on-going basis to use
commercial insight and acumen to compete with competitors in our line of work.
 As my first job in a selling and marketing environment I developed a strong passion
for brand building and brand activity and I also believe I strengthened my
interpersonal and communication skills.

2. Curriculum Vitae
*Student Marketing Network, 25-26 Windsor Place, Lower Pembroke
Street, Dublin 2*
August 2014-March 2015
 At student marketing network, are goal was to implement strong B2C marketing
strategies and brand campaigns in student based environments all over Ireland.
 We were tasked with effectively gathering useful campaign stats as well as the
necessary information to identify and develop successful sales opportunities for our
clients.
 Similar to Promogroup Ireland, engaging directly with the company owner at the
beginning and throughout every campaign was important to ensure goals and targets
were consistently being reached.
 One of our key projects was to promote the Student Marketing Website, Oxygen.ie,
and as an individual and also a team member, we were tasked with data entry and
analysis, providing key feedback to superiors in company to study and understand the
effectiveness of certain campaigns.
 Key Performance Indicators were established at the beginning of each campaign and
monitored to ensure they were being consistently met.
*Bank of Ireland, the Arena, Whitestown Way, Tallaght, Dublin 24*
Customer Service Adviser – March 2015 – Present
 Quick analytic thinking and problem solving in a face paced environment.
 Providing high quality and professional service using customer empathy and insight.
 Identifying procedural inefficiencies in order to maximise productivity and customer
satisfaction i.e. verification methods, complaint handling and employee fulfilment
 Proficient in necessary systems used for customer queries, complaint logging and so
on.
 Dealing with a wide array of both business and personal customers with various
ranging queries.
 Numerous forms of data entry from daily to weekly and monthly statistics in relation
to call servicing, call quality and average call handling time.
 Making both outbound and taking inbound calls for various issues and matters.

3. Curriculum Vitae
Skills & Attributes
 Confidence - I am an out-going and very confident person with extensive past work
experience working with customers in a face to face environment as well as over the
phone.
 Committed - I am always fully committed to providing the highest service delivery
experience to the customer for both the satisfaction of the customer themselves and
the business I am employed by.
 Progress- I relish new challenges and tasks as I believe this creates opportunities to
highlight and strengthen any potential weaknesses I may have and thus give me the
chance to progress in strengthening them.
 MicrosoftProficient- I am MicrosoftProficientandcan create Excel and PowerPoint
documentstodisplaydataconfigurationwhennecessarytoclearlyexplainfindingsand
recordingsformanagementandmycolleagues.
 Team Player - I can workverywell withinateamandam neverafraidto voice myopinionon
mattersI am directlyinvolvedinif Ibelieve itcanhelpreachandover achieve goals.
 Individual - I alsocan workas an individual whennecessary asitisimportantto not always
relyon otherstohelpyouachieve targetsandgoals.
 Motivation- What I lack inexperience Iamalwayswillingtomake upforwithone hundred
percentcommitmentandmotivationandalwaysguarantee tohitthe groundrunningwith
any challengesIamfacedwith.
References on Request: