1. Sachin Verma
Village Amarkot; P.O:Nihalgarh,
Tehsil- Paonta Sahib, Himachal Pradesh
Mobile No. +91 98824 51731
Email Id: sverm84@gmail.com
Synopsis
A dynamic, Versatile, Multifaceted, Self Motivated and Self – disciplined personality with a progressive
out look, having a flair for acquiring and imparting a wide array of skills processing the potential to carry
an idea forward from conception. Having flexibility of approach with excellent interpersonal skills.
PRESENT EXPERIENCE (ZEE LABORATORIES (PAONTA SAHIB)
Designation : Dispatch Manager
Date of Joining: 01st
July 2012
Period: Till Date
Job Profile
• Handling 200+ clients with a range of products relating to Govt. tender.
• To manage all routine activities related to dispatch of material, i.e. Billing, Performa Invoices,
Keeping proper record of physical stock.
• To make preparation of requisition for manufacturing of new product orders received from
customers & coordinate with production department.
• To ensure proper & timely delivery of material to the customers & resolve customer queries
regarding their orders.
• To handle Clients queries with solutions.
• To arrange transportation for dispatch of material & Keep track of outgoing & incoming materials
etc.
• Audit of physical stock on weekly basis.
• Coordination with Production & Marketing department
• Internal co-ordination with accounts, Customer & other associates
• To monitor the collection location wise, party wise, month wise and State wise.
• Reconciliation of Account Ledgers with the Client/Finance & Accounts.
• To provide required information to management on time to time.
Past Experience (Genpact India Pvt. Ltd, Gurgaon, Haryana)
Designation: Process Developer (Lloyd’s UK)
Date of Joining: 25th May, 2006
Period: 25th
May 2006 to 25th
May 2012
Job Profile
• Responsible for managing a team of 35 members.
• Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
• Plan, direct, and coordinate operational activities at the highest level of management with the
help of Subordinate executives.
• Ensuring Smooth and uninterrupted claims management being conducted as per set guide
lines.
• Quarterly Reports: MIS on the Production, Accuracy & Monthly Claims TAT.

2. • Reviewing and ensuring transaction acceptance / processing are carried out at desired
efficiency level with less than 1% error rate.
• Supervising customer service operations for rendering and achieving quality services; providing
first line customer support by answering queries & resolving issues , ensuring minimum TAT.
• Travelled to UK London Lloyd’s for the process transition.
• Supporting Travelers Syndicate Management as an Aggregate Assistant in Global Property and
Binder Account.
Academic Qualification
• Bachelors in Commerce. Himachal Pradesh University, Shimla (2005).
• Knowledge of MS Advance Excel, MS Word, MS PowerPoint.
• Professional Working Software S.A.P Business One and MARG.
Personal Details
Father’s Name Late Sh. Pyarelal Verma
Date of Birth 28th
April 1984
Marital Status Married
Sex Male
Languages Known English, Hindi and Punjabi
Domicile Himachali Bonafide
I solemnly declare that the statements and details given above are correct to the best of my
knowledge and belief.
Date:
Place: (SACHIN VERMA)