1. SUDHANSU SEKHAR SAMAL
#95, Shiv Shakti Nilayam, 3rd
Cross,
Shanti Layout, Ram Murthy Nagar, Near BNR Memorial School
Karnataka, Bangalore-560016
Mob: +91 8431096055
sekhar_samal07@yahoo.co.in
CAREER OBJECTIVE:
To be excellent in the field of communications, I would like to offer my service with full
sincerity and devotion in executing the duties related to my organization and me. Seeking
an opportunity for professional growth and challenging career, in order to leverage
professional and technical skills and in turn make significant contributions to the
organization.
EXPERIENCE:
1 Undergone internship training at Nalco Corporate House, Bhubaneswar for 45 days
in corporate communication department.
2 Worked as an Operations Executive in IBM Daksh Business Process Services Pvt
Ltd from 07th
May 2008 to 3rd
June 2010.
3 Worked as a Senior Process Associate in Firstsource Solutions Pvt Ltd from 09th
Aug 2010 to 10th Feb 2014.
4 Worked as Executive Customer Service Sales and Administration(CSSA) in SHV
LPG India Pvt Ltd from Feb 2014 till May 14th 2015.
5 Working as a Supply Chain Operations Coordinator in Novozymes South Asia Pvt
Ltd from 20th
May till date.
ACHEIVEMENTS:
I was awarded as a Best Performer of the month, for 12 months and the same
momentum still going on.
• Shining star
• Gem of the Quarter
• Employee of the Month 2 times in a row.
• Top Promoter Award for creating new customers.
• Nominated as the most privileged Advisor for the Associate Privilege
Programme (APP).
JOB PROFILE
1 Finding of New marketing opportunity.
2 Identify prospective customers and sell competency
3 Project growth / shift in customer’s requirement.

2. 4 Imagination and the ability to appreciate the other person’s point of view.
5 Willingness to work long and inconvenient hours when necessary
KEY RESPONSIBILITIES
• Focusing, on end to end order processing, delivery creation and to achieve the
process metrics
• Working in EMEA volume direct operations across seven regions involved in
order fulfilment and supply chain process (order management).
• Entering the order in SAP as per customer requirements within the given TAT
and accuracy.
• Responsible for end to end order completion and giving a healthy process
metrics.
• Proficient in maintaining healthy relations with clients and other stake holders
in implementing day to day operations, delivering defined metrics on a regular
basis.
• Direct contact for customers for any clarification/change in the order
• Working on SAP to release orders/blocks and perform changes and
cancellations within SAP system.
• Previously worked in Citrix Software as an end user: posting invoices,
updating customer profile, booking order for new customers etc.
• Had dealt with customer queries, including new and existing Sales, booking
engineer appointments, replacing order, change of address, moving home,
technical trouble shooting, billing and account adjustments for billing error,
applying credits when required, promoting offers, Order tracking and Order
Management, Customer retentions.
• Handled Customer service from Bangalore location single handedly and
contributed best results to operate business in Bangalore.
• Past activities included: getting orders from customer via phone, text and
email and process and execute sales orders in SAP.
• Prepare daily, weekly, monthly and quarterly sales report and analysis by
exporting date from SAP.
• Follow up for payment by reminders, bad debt collection and time to time
account reconciliation.
• Coordinating with customer via email, and phone call to track sales volumes
and resolving complaints. Complaint logging in SAP and resolve it within

3. TAT.
• Helping finance in billing issues, setting up credit limit and collecting payment
as per due date.
• Coordinating with Plant, logistics and customer to ensure timely delivery of
goods with zero delivery issue. Acting as a main business coordinator from
Bangalore with help of Retail and industrial Sales managers.
SEMINARS ATTENDED
Mergers and corporate restructuring, Risk Management, Crisis Communication and
management, Corporate governance, Corporate Social Responsibity, Personality
Development, Role and challenges of Entrepreneurship development.
COMPUTER SKILLS:
MS- DOS, Windows 98, Windows 2000 & Windows 2000 Server.
And six month course in Multimedia.
EDUCATIONAL QUALIFICATIONS:
1 B.A from UTKAL UNIVERSITY Orissa in 2005.
2 10+2 from CHSE Orissa in 2002.
3 10th
From Board of Secondary Education Orissa in 2000.
PERSONAL DETAILS:
Date of Birth: 3rd
July 1984
Father’s Name: Mr. Gandharb Samal
Sex: Male
Religion: Hinduism
Languages Known: Hindi, Oriya & English.
BEST KNOWN FOR:
1 Workaholic person and ability of manage stressful situation.
2 Leadership qualities and motivating qualities
3 Dedicated towards work
4 Enthusiastic, confident and energetic with an ability to learn.
5 Friendly, hard working and a good team worker

4. 6 First Learner
7 Well Adaptive towards the corporate culture and behavior.
PERMANENT ADDRESS:
C/o - Gandharb Samal
At/Po: Budhapank
Via- Banarpal
Dist- Angul, Pin- 759128 (Odisha)
Ph: 06764- 229459
Date:
Place: Bangalore Sudhansu Sekhar Samal