1. Anshu Gandotra
2552 Basti Punjabi,
Subzi Mandi, Clock Tower
New Delhi-110007
Email: anshu_gandotra@yahoo.co.in
Career Objective:
To have a bright career by working in service industry and to complete the work assigned
to me in time and to the best of my abilities. To achieve the preset targets and bring
laurels to the organization I would work with.
Academic qualification:
• Attended Six sigma Green Belt training from Indian Statistical Institute in 2014.
• MBA –HR from Symbiosis Center of Distance Learning, Pune (PGDBA) in 2012.
• Graduated from Delhi University in year 2005 from B.Com (Pass).
• Diploma in Financial Accounting (DFA) from New Capital College recognized
by government.
• Passed XII from C.B.S.E. Board.
Computer skills:
Operating System MS-DOS, Win 98, me-2000
Tools
Pareto Diagrams, Pie Diagrams, Cause & effect analysis,
Ishikawa diagram, Control chart etc.
Packages
MS Office, Adobe Photoshop, Internet, MS Outlook, Tally
5.4.
Work experience:
Employer: Asset One Pty Ltd. (MNC)
Position: Assistant Manager- Operations (HR & MIS)
Period: May’14 – Present
Asset One is a consultant company of South Africa which hires employees on the roll &
deploy them to different companies like: Alstom, GE, Hitachi etc. I am working here as
Assistant Manager Ops (HR). It is a specialist recruiting business and leading global
talent solutions provider, helping companies find highly skilled candidates. Our global
practices are structured across Oil & Gas, Power, Rail, Information Technology and
Mining. Our Major clientele includes Alstom, Murray & Roberts and so on.
My job responsibilities are: -

2. • Background Checks
• Formatting of resumes
• Internal recruitment
• Expat & Local Onboarding process for new employees.
• Assisting expats in opening their Bank accounts locally.
• Liaising with client for Terms & Conditions.
• VIP sage HRIS systems
• HR Policies & Generalist activities
• Payroll Management for monthly and fortnightly based employees.
• Leaves and timesheets management.
• Preparing Offer letters, appointment letters, confirmation letters, experience letters
etc.
• Query resolution within TAT.
• Preparing change logs & Manuals for processes
• Arranging training for newly hired people within the company.
• Analyzing & updating processes for smooth onboarding.
Team Management
• Prioritize workload in a way to be able to achieve the contract SLA’s with effective
Cost Optimization.
• Managing team functions viz. manpower planning, training, etc.
• Ensuring training needs for new hires.
• Developing & retaining talent by identifying the need of skills required and fixing
training accordingly.
• Leading, mentoring & monitoring the performance of team members to ensure
efficiency in process operations and meeting of individual & group targets.
• Inform management for any requisite training programs to suit the dynamic
environment & enhance efficiency.
Employer: Info edge Pvt. Ltd (Jeevansathi.com/ Naukri.com)
Position: Snr. Quality Analyst
Period: February 2011 – May 2014 (39 months)
• Worked on Jeevansathi.com.
• Involved in client interactions.
• Doing audits based on clients’ requirements for the paid members.
• Coaching new QA.
• Handling escalations & queries.
• Taking Corrective actions.
• Done analysis with Ishikawa Diagrams.
• Distributing data on daily basis.
• Submit monthly report of the QA Accuracy for all the QA Related Processes.
• Arranging training for Newly hired employees

3. • Arranging Birthday parties & curricular activities within organization.
Employer: SMC Global (Outbound Insurance Process)
Position: Quality Analyst
Period: January 2009 - November 2010
• Induction & Quality Sessions for new and existing employees.
• Selecting employees based on Mock calls.
• Providing feedbacks to employees on call handling.
• Updating Team leader & managers about the performance.
• Maintaining sales by coaching agents.
• Doing live audits.
• Providing training for newly hired Quality Analyst.
• Keeping a track of corrective actions taken.
• Guiding the QA’s on new products and helping them in their audits.
• Taking one o one session.
Employer: Caretel Info Tech LTD (Inbound Process)
Position: Quality Analyst
Period: January 2008 - January 2009
In Caretel, I have worked for Whirlpool Home Appliances & Honda Cars.
• Analyzing data every month.
• Auditing & monitoring calls.
• Preparing PPT’s on Quality Process & for Training Purposes.
• Arranging the Calibration sessions with the operations and Client.
• Taking Quality Sessions and daily briefing.
• Preparing MIS & sharing feedbacks.
• Taking trainings on Quality & for new product launch.
Employer: Sparsh BPO (Inbound Process)
Position: Quality Auditor
Period: August 2007 - January 2008
I was working for Airtel Broadband services.
• Doing Audits & giving feedback on daily basis.
• Maintaining Quality by taking training & Quality sessions.
• Taking Calibration sessions with Quality & Operations.
• Maintaining knowledge bank with new updates.
• Preparing MIS on the audits.

4. • Taking corrective actions.
24 months of work experience with Bharti Airtel Ltd as Customer Service
Representative for postpaid customers.
• Worked as assistant Team Leader also.
• Handling internal calls and escalated cases.
• Providing end to end resolution.
• Worked as Employee care executive and Nodal officer.
6 months experience working with Finedge and was representing Hutch as customer
care officer for U.P. West process.
Personal Information:
Language Known: English, Hindi
Date of Birth: 15th April, 1984
Husband Name: Mr. Bhupender Gandotra
Permanent address: 2552 Basti Punjabi,
Subzi Mandi, Clock tower
New Delhi-110007
Nationality: Indian
Marital Status: Married
Mobile No.: 9582364323
Hobbies: Listening to Music, Watching T.V. and computer
operating.
Strengths: Optimist, confident and goal oriented
I hereby declare that the furnished information is true to the best of my knowledge.
Dated
Place: Delhi Anshu Gandotra