1. Rola Angelica M. de Vera
Email: Roladevera@yahoo.com
Contact Number: +65 91081064
OBJECTIVES:
Dedicated professional with bachelor’s degree searching for a challenging Human
Resource /Global Mobility position that will allow the use and growth of my
administrative skills, interpersonal abilities and career advancement.
PROFESSIONAL SKILLS:
• Experienced in Guidance Counseling
- Student Guidance Counselor for 2 years during my university days.
Created personalized activities for personal growth and self-
actualization for primary and secondary students.
• Strong Customer Service Background & Collaboration
- Obtained a customer service position at Accenture where I had
maximized my people oriented experience, communication skills and
problem solving abilities.
• Human Resource (Expatriate Relocation) Background
- Currently working with Procter and Gamble managing expats
relocation to the emerging markets in Asia. My work revolves around
strategic relocation planning to meet business needs. I have
strong acumen in policy briefing, payroll administration (SAP system)
and supplier management.
- Strong player in the team and received multiple
commendations/awards from the client;
üAPAC Global Superstar for August 2013
üAPAC Highest Favorable Evaluation Score Awardee for 2014
üAPAC Over The Top Block Awardee for 2015 Computer Proficiency skills
üMS Excel (advanced), Word (intermediate) & SAP (intermediate).
WORK EXPERIENCES:
March 14,2013 – present Cartus Singapore
Senior Global Mobility Consultant (Procter and Gamble)

2. Key roles and responsibilities:
- Generally managing end to end expat relocation related support
moving to Asia’s emerging markets
- Administer client’s relocation policy/program to the moving
assignee
- Handles downstream suppliers and ensure they are within scope to
meet client’s policies and processes
- Handles expat’s payroll administration
- Proactively create processes within the team to increase
productivity and to better provide excellent service to our clients
- Advise leadership in order to understand implications of
assignments, such as costing, assignment types etc.
- Provide comments, feedback and guidance to assignment owners
on business case
- Consult to facilitate conversations between home and host
assignment owners
- Ensure correct deployed package is being applied, in line with policy
- Manage exceptions relating to package
- Facilitate cost sharing agreements and implementation of billing
schedules
August2009–February2011 – Accenture Philippines
AT&T Technical Support Analyst and Customer Service Representative
(Americas Region)
Key roles and responsibility for Customer Service Representative
- Keep records of customer interactions and transactions, recording details
of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting bills.
- Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers in order to respond to inquiries or to notify them of
claim investigation results and any planned adjustments. Key roles and
responsibilities for Technical Support Analyst

3. - Provide client support and technical issue resolution via E-Mail, phone and
other electronic medium.
- Configuration of client's equipment to connect to the Internet via
modem/DSL Router (DSL customers only).
- Configure supported software to connect to Internet application servers.
- Provide training to clients in the use of system and applications as related
to Internet.
- Obtain general understanding of OS and application operations related to
company offered services.
- Identify and correct or advise, on operational issues in client computer
systems.
EDUCATIONAL BACKGROUND:
Earned Degree of Bachelor of Science in Psychology in Saint Louis University,
Baguio City Philippines
ERSONAL INFORMATION:
- Fluent in English and Filipino
- Certified Yoga Instructor
- Certified Piloxing (Pilates & Boxing) Instructor
CHARACTER REFERENCE UPON REQUEST