Wahida Karim has over 2 years of experience in human resources and over 5 years of experience in customer service roles. She has a Bachelor's degree in Business Administration from North South University in Bangladesh. She is currently pursuing a Certification in Human Resources from the University of Toronto and is fluent in English, Hindi, Urdu, and Bengali. She has strong technical skills in Microsoft Office and experience in various retail and customer service roles.

1. Wahida Karim Ph number: 647-606-2038
48 Pilkington drive, Scarborough, ON Email:wahidakarim@yahoo.com
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Highlight of Qualifications
Human resources professional with 2 years of experience in coordinated new-employee
orientation, assisted in employees recruitment and answered staff HR-related queries. More
than 5 years of experience as a customer service representative in busy work environment.
Strong interpersonal, communicational and analytical thinking abilities matched with the
capacity to deliver results under pressure. Great ability to manage time and multiple priorities
with competing deadline. Highly developed in organization, time management, and
prioritizations skills. Speak fluently in four different languages such as English, Hindi, Urdu, and
Bengali. Strong technical skills in MS Office word, excel, power point, and outlook.
Professional Experiences and Accomplishments
Sales associate/customer service representative (Part time), Children’s Place, Toronto, ON
Nov 2014-Present
• Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items and follow-
up later.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions
and opinions.
• Processes payments by totaling purchases; processing checks, cash, and store or other
credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
• Assisting in merchandising, displays and maintenance of the store’s cleanliness.
• Good telephone manner
• Effective communication skills
• Excellent organizational skills
• Strong multi-tasking skills and the ability to work on multiple positions simultaneously.
Store associate, Payless ShoeSource, Toronto, ON (2014)
• Processed cash/credit/debit purchases at register using a Point of Sale (POS) system
• Kept informed on the most current promotions and advertisements
• Assisted in merchandising, displays and maintenance of the store’s cleanliness
• Replenished merchandise, monitoring floor stock and processing shipments
• Adhered to all company policies per the employee manual
Human resources generalist, Prince Department Store, Bangladesh (2009-2010)
• Assisted employees in sorting their issues related to work environment, employment
relations, HR regulations and policies, performance reviews and payrolls.
• Screening, interviewing, assessment and selection of suitable candidates
• Creating job postings and using applicant tracking systems to screen candidates.

2. • Ability to exceed interview and recruitment related KPIs and working within tight
deadlines
Intern, ACI limited, Bangladesh (2010)
• Experienced working in administrative environment.
• Improved my marketing abilities in consumer products.
• Developed my research skills on new product launches.
Store Associate, Dollarama, Toronto, ON (2013)
• Displayed merchandise according to company standards.
• Performed all general operations and merchandising duties required to successfully run
a Dollarama store.
Call Centre Agent, EcoAccess, Toronto, ON (2013)
• Promoted customer loyalty and retention.
• Listened actively to clients, and offered effective solutions to their needs.
• Provided great customer service by connect and creating report with clients.
Store front, Tim Horton’s, Toronto, ON (2012)
• Delivered and created exceptional customer services in fast-paced environment.
• Handled cash transactions by using point-of-sale system accurately.
• Provided training new employees.
Education Skills
Certification in Human Resources, University of Toronto 2014 to present
Bachelor in Business Administration (BBA), North South University, Bangladesh
(Assessed by World Education Service)
Higher Secondary Certificate, Ideal School and College, Bangladesh
Technical Skills
Application Software: MS Office Word, Excel, Power Point, Outlook, SPSS, Minitab, Adobe
Photoshop.
Social Media: Facebook, Twitter, Linkedin, Instagram
Certificates
Certification in Human resources management essentials
Availability
Weekdays/Weekends: 9:00 am to 9:00 pm
Reference
Available upon request