1. SRADHA SARAYA
Mobile: 09538944237, 9844008821 | Email: sradhakhaitan@gmail.com
Aspire to achieve excellence in working as dynamic professional using my interpersonal skills and knowledge. To
manage the key areas of an organization in any field. Also to get a job that suits my profile so that I can impart my
efforts for the growth of organization.
WORK EXPERIENCE
ANZ BANK | PERIOD: JULY 2014 – TILL DATE
DESIGNATION: ANALYST
ROLE:
o Provide special answers to the OFI bank for cheque clearance.
o Transferring real time money to the customers by analysing the customers credibility
o Provide on the job coaching and guidance on procedural matters to the new joinees
o Prepare daily SOD and Capacity plan for the team and allocating work to team accordingly
o Generation of high level reports at every EOD for management purpose
o Handling the team in absence of the senior members
o Responsible for processing/verifying the activities while ensuring that regulatory and bank
requirements are met
o Deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs)
o Managing any written concerns/ escalation from customers & stakeholders
o Consistently meeting targets in terms of quality and accuracy to ensure that requests/transactions are
actioned within SLAs.
o Accountability for Risk and Compliance.
o Take initiative to identify potential process or services improvements
o Pro-actively and reactively provide information and support to our internal and external customers with
the objective of reducing the level of errors and losses.
o To actively participate in and contribute towards start up, productivity monitoring and look for
improvements
o Analysing the root cause of any error that occurs within the team.
ACHIEVEMENTS
o Awarded as the Extra miller of the Month.
o Received performance appreciation emails several times from the stakeholders and customers
o Identified and shared two Kaizen ideas towards process improvement which was successfully
implemented.

2. BIRLA SUNLIFE INSURANCE LTD | PERIOD: JULY 2012 - MARCH 2013
DESIGNATION: AGENCY MANAGER
ROLE:
o Recruit qualified agents in line with manpower targets through recruitment support (recruitment
agency, ads, etc) and own referrals.
o Develop agents in line with career development / training requirements of the Company.
o Managing the team and motivate them to achieve their goals taken by them at regular periods.
o Identify agents development needs and work with Training Department to schedule appropriate
technical, product, skills training and deliver support to agents through coaching and act as a role model
o Conduct weekly / monthly meeting to review performance, disseminate
o Set weekly production target for team of agents
o Accompany agents on customer visits to support and improve sales skill.
o
o Recommending and selling the right product to the customers there by ensuring customer satisfaction
o To gain customer confidence of HNI clients and to keep them updated about our changing product
structure.
o Resolve customer complaints regarding sales and service.
o Advising clients about the investment and tax related issues.
o Set up camps for generating more applications.
o Responsible to promote company products and activities for generating leads
SKILLS SET
o An effective communicator with excellent interpersonal & relationship building skills.
o Keen learner with constant zest to acquire new skills.
o Able to manage and handle people very efficiently
o Conversant with MS Office
o Sense of team spirit and coordination amongst my colleagues and team members
o Flexible to adapt the changing situations
EDUCATION
o Completed Master in Business Administration in Finance as specialization from IGNOU.
o Achieved PGDIM & DIM from IGNOU in the year 2013
o Pursued PGDM from IILM Institute For Higher Education ( Full Time), Gurgaon for a year
o Achieved certification in NCFM capital and derivative market (dealers) module in the year 2012.
o Achieved certification in NISM currency derivative module in the year 2012.
o C.S Executive (Intermediate) pass out.
o Achieved Bachelor in Commerce from J.D.Birla Institute, Kolkata in the year 2011
o Achieved personality development programme from Super Soft Finishing school during graduation
PERSONAL DETAILS
o Date of birth : Sep 24th, 1989
o Nationality : Indian
o Permanent Address : C4-005, Provident Welworth City, Marasandra, Yelahanka – Doddabalapur
Road, Bangalore -561203
o Languages Known : English, Hindi and Bangla
o Marital Status : Married
o Hobbies/ Interests : Reading novels, Cooking, Listening to music and playing online games
SRADHA SARAYA