Erica Pontillo is a psychology student at Keene State College expected to graduate in May 2016 with a Bachelor's degree and minor in management. She has work experience as an assistant manager at Brookstone from 2013-2015 and is currently a sales associate at The Gap and interned in human resources at Spofford Yacht Club from 2015-2016. She has been involved in various campus organizations and community service activities during her time in college.

1. Erica S. Pontillo
164 Church St, Monroe CT 06468 – 203-895-9115 (C) – epontillo@ksc.keene.edu
Education:
Keene State College; Bachelor ofArts: Psychology with a minor in Management
Keene,NH
Anticipated Graduation May 2016
Qualifications:
 Recruiting and training techniques from prior experience.
 Strong advocate of teamwork, customer satisfaction and bottom line improvement.
 Energetic and dependable manager with a hands on work ethic, that excels with interpersonal
skills, customer service and time management.
Work Experience:
Brookstone: May 2013- January 2015 (Seasonal)
Assistant Manager
Danbury, CT
Responsibilities:
 Opening and closing of store, visual display and set up, inventory control and audit.
 Established employee reviews and reporting procedures for Corporate, helped create strategies
to meet staffing requirements, and trained new employees.
 Dailey cash balancing and banking.
 Contacted all job applicants to inform them of their application status.
 Communicated the duties, compensation, benefits and working conditions to all potential
candidates and monthly fiscal policy and quarterly training reports.
Work Achievements:
-Achieved store's sales goals by reaching on average $ 4,000 dollars over the
stores maximum goal on a weekly basis.
-Top 10 sales Associate, District Wide
Spofford Yacht Club: September 2nd
2015 – March 1st
2016
Human Resource Internship
Spofford, NH
 Interviewed current members in positions and committees.
 Conducted job analysis.
The Gap Inc.: November 27th
2015 – Present (Seasonal)
Sales Associate
Danbury, CT
Campus Involvement:
 Study Abroad (Florence, Italy) Fall 2014
 Global Ambassador Fall 2014-Present
 SigmaRho Upsilon(Local sorority) Fall 2012–Present
SecretarySpring2014, Vice PresidentSpring2015, Head of EducationSpring2015, Headof Community
Service Spring2015, House Manager2015-2016, Head of Fundraising2016
 CommunityService: 2012-2016
Walka Mile inHer Shoes2012-present,Relay forLife 2012-present,Walkto End Alzheimer’s2012-
present,ToWrite Love on Her Arms2014-present,ShoutOut: Against Sexual andDomesticAbuse 2014-
present,OxfamAmericaHungerBanquet2014, MonadnockDevelopmentalServices2015-present.

2. Erica S. Pontillo
164 Church St, Monroe CT 06468 – 203-895-9115 (C) – epontillo@ksc.keene.edu