1. R E B E C C A M A R C A N T U O N O
PROFILE
Highly motivated and skilled claims professional. Offering an exceptional
ability to work under high pressure, a proficiency in analyzing all aspects
of the claim and a proven ability to get the job done.
EXPERIENCE
2004 - Present Liberty Mutual Marlton, NJ
QI Specialist II
 Reviews and analyzes file handling to determine compliance with
claims handling standards.
 Assists and participates in calibration training, analysis of results,
development of QI reporting and presentation of findings.
 Facilitates calibration of QI team.
 Assists management in compiling and analyzing results.
 Presents findings to claims management.
 Participates in smaller size operational RCPS events and provides
support for implementation of improvements.
Senior Claims Specialist II
 Effectively medically managed high pending of complex claims.
 Exceeded quality goals (nice calls, QA results).
 Utilized excellent investigation skills.
 Completed thorough file reviews and adheres to standard work.
 Held weekly roundtable meetings to discuss complex claims.
 Participated in special projects (appeals pilot team, IME letters team,
ELT training).
 Completed detailed and clear home office coverage memos when
needed.
 Provided excellent written and verbal customer service.
 Assisted with new hire training.
 Steped in when team manager is unavailable.
 “Go to” person in unit.
Appointed Team Manager
 Managed team of 6 direct reports.
 Provided effective coaching and feedback.
 Held daily sunrise team meetings.
 Assisted in creation of Standard Work.

2.  Participated in monthly diagnostic reviews.
 Completed weekly team think reviews on each direct report.
 Worked well with management team.
Litigation Claims Specialist
 Completed timely review of new assignments.
 Effectively determined cases to settle or defend.
 Assertively communicated with plaintiff attorneys and house council.
 Obtained excellent negotiation skills.
Senior Claims Representative
 Medically managed high pending.
 Completed thorough recorded statements on daily basis.
 Provided excellent customer service.
 Communicated effectively with doctors, attorneys, and other insurance
companies.
 Learned new aspects of the claims process on a daily basis.
 Quickly promoted to Claims Specialist role.
2002-2004 Jake’s Dog House Cherry Hill, NJ
Web Development/Community Relations
 Edited digital images and created copy for products.
 Updated website and online ebay auctions design/layout.
 Provided customer and quality support via email and telephone.
 Assisted with online, telephone and store sales.
 Coordinated charity events.
EDUCATION
2002 Towson University Towson, MD
 B.A., Mass Communications
2009 American Education Institute
 Senior Claim Law Associates
SKILLS
Expert in Navigator, Medlogix, CVO and CEP. Proficient in Microsoft
Office and Excel. Excellent leadership skills. Dedicated employee.
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