1. Celae L. Robinson
1721 Glen Ridge Road, Parkville, MD 21234
(443) 449-8400 robinsoncelae@gmail.com
QUALIFICATIONS
 Over 8 years of experience working in team environments as well as independently to achieve
superior results and provide world class customer experiences.
 Proficient in Microsoft Window systems which I frequently used such skills to create numerous
reports and presentations for senior management meetings and training courses.
 Displayed leadership qualities along with excellent listening, decision making, analytical and
problem solving skills to progressively improve challenging and more diverse cases.
 Eager to meld professional and volunteer experience to make a positive difference.
EDUCATION
 Nationwide Mortgage Licensing System & Registry (License) 2012
 Business Administration Catonsville Community College 1991
 High School Diploma Walbrook Senior High School 1988
PROFESSIONAL EXPERIENCE
 CBC National Bank Lutherville, MD
Processor/Quality Control Manager Mortgage 2015-2016
Managed all borrower documents and ensured quality processing before underwriting approval
Ensure borrower receive paperwork through email or U.S. Postal prior to closing.
Possesses a hands on management style
Oversee, directs and manages quality assurance function to ensure compliance on all mortgage process
are approved before closing.
 Bank of America (formerly MBNA) Hunt Valley, MD
Customer Service & Sales Specialist Manager II Consumer Deposits 2013 – present
Received inbound inquiries manage checking, savings, money market, CD/IRA, credit cards,
mortgages and lines of credit. Efficiently provided precise solutions to customers and associates
concerns and exemplified a caring attitude to ensure the best customer experience. Coached new hires
and worked on a special team with upper management to increase customer experience.
Home Service Specialist II Home Loans 2012 – 2013
Managed a pipeline of 40 plus loans with totals averaging $6 million. Conducted underwriting of each
loan, cleared conditions and reviewed extensively income and asset documentation to determine credit

2. worthiness of each applicant. Completed verification of employment. Routinely resolved title issues
and vesting errors. Assisted with releasing and resolving liens and judgments. Processed subordinations
and appraisal reviews. Coordinated closings according to federal regulations and in line with real estate
lending practices. Maintained a 98% quality percentage attributing to loans closed not only timely but
accurately. Worked with upper management and contributed a quality checklist to assist my peers in
increasing their quality.
Senior Account Manager Risk Operations 2009 – 2012
Mitigated losses to the bank by providing the appropriate solutions for customers facing financial
difficulties. Completed full assessments of customers’ finances and customized hardship programs to
assist with debt management. Serviced consumer clients as well as small business clients. Achieved
exceptional quality scores which earned me the opportunity to work on a special team to increase
quality results in documentation of customer files.
 Dynamic Women Towson, MD
Assistant Manager/Trainer Consumer Deposits 2005 – 2011
Completed managerial task in the owner’s absence to ensure the gym was run efficiently. Trained,
motivated and supervised the sales team and instructors to increase gym membership and increase
overall revenue for the business. Maintained medical records for clients meeting with our certified
physician and kept all information confidential according to state laws. Instructed a plethora of classes
to members specifically providing guidance for weight loss and physical training. Provided safe and
exciting day care services for children of members under the age of 13.
SPECIAL ACHIEVEMENTS
 Plethora of commendations from customers & clients (verbal and written)
 Several Bank of America Global Recognition Awards for superior achievement
 Peer to Peer Recognition Cards
 Spirit Rewards
 Premier Performer Award
 Quality Achievement Award
 MVP Award
COMMUNITY INVOLVEMENT
 Ronald McDonald House
 Stella Maris
 Baltimore City Special Olympics
 My Sister's Place Women's Center
 Habitat for Humanity
 JA Biz Town
 American Red Cross
 United Way