Financial Services Professional

1. KENNETH BRACER
New York, NY 10461 Cell: 917-701-6727
kbracer57@yahoo.com www.linkedin.com/in/ken-bracer
SUMMARY
Experienced financial professional with a successful career managing risk, performing due diligence,
leading projects and handling time-sensitive, complex transactions. Professional who excels in establishing
excellent working relationships with customers, employees, and vendors. Personable and professional
client service representative with extensive experience in fast-paced customer service environments.
Core Competencies include:
 Creative problem solver
 Exceptional communication skills
 MS Windows proficient
 Quick learner
 Partnering with cross-functional disciplines
 Customer relations
 Driving continuous improvement
 Familiarity with SEC and NYSE rules
 Web technologies and services
 Negotiation
PROFESSIONAL EXPERIENCE
GOLDMAN SACHS & CO, New York, NY 1999 − 2015
Vice President
 Client service representative in prime brokerage/clearing.
 Daily interactions with clients such as broker dealers, hedge funds, agency execution, and market
makers helped them to concentrate on trading and helped raise revenue and volumes.
 Collaborated with onboarding and back office teams to expedite the account opening experience.
 Decreased client rates when necessary to benefit the client and raise revenues/volumes.
 Organized settlements, funds transfers, client information systems, and securities lending issues.
 Managed high volumes of financial activity in a fast -paced, risk-based corporate environment.
 Provided an elevated customer experience to generate a loyal clientele.
 Effectively communicated with and supported sales, marketing, administrative teams on a daily basis.
 Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
 Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
 Learned, referenced and applied product knowledge information.
 Collected and reported monthly expense variances and explanations.
 Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
 Investigated and resolved customer inquiries and complaints in an empathetic manner.
 Promptly responded to inquiries and requests from prospective customers.
 Facilitated inter-departmental communication to effectively provide customer support.
 Effective liaison between customers and internal departments.
 Maintained up-to-date knowledge of product and service changes.
SPEAR, LEEDS, AND KELLOGG, L.P, New York, NY 1986 − 1999
Vice President
 Manager for clearing services on American stock exchange. Liaison between the client and the
exchange and facilitated everything from connectivity to memberships on various exchanges.
 Responsible for client trade breaks for financial products such as stocks, options, and bonds and
reconciled these for over 200 clients on the trading floor.
FINRA REGISTRATIONS
Series 7, Series 63
ADDITIONAL INFORMATION
Pop Warner football coach for the Bronx Warriors Football Program: http://bronxwarriorsfootball.org