1. RESUME
Rakhi Vyas.
E- Mail ID: raknikk2008@gmail.com
170/179, Pratap Nagar,
Sanganer, Jaipur.
Mobile: 9529634177
Educational Background:
 Achieved M.B.A degree from the Apex Institute of Management & Science in the year of 2005,
specialization in Marketing & HR with 65%.
 Achieved Bachelor’s Degree from the M.D.S. University, in the year of 2003 with 64%.
Computer Skills:
 Operating System: Windows 7, 8, 8.1 and 10.
 Software: Microsoft Office 2007, 2010, 2013 and MS Office 365, Internet Explorer, Outlook 2010,
2013 and 365.
Professional Excellence Summary:
 Good at managing people.
 Customer oriented.
 Team player.
 Meeting targets within given time frame.
 Can-do attitude, drive to succeed.
 I am a wide profile professional, good at multitasking, able to defuse conflict situation.
 Meticulous in record keeping.
 Committed to meeting deadlines and SLA (Service Level Agreement).
 I am good at multitasking.
 I have effective communication skills in English – both verbally and in writing.
Feb’2016 till Dec’2016: Worked as a QC/ Personnel management at The Phone Support.
 Handled team of 16 Voice sale agents.
 Monitor sale & non-sale call.
 Deal with rigorous communication and feedback.
 Part of Personnel management team.

2.  Liaise with operations.
 Conduct quality sessions.
 Monthly team meetings.
 Work on verbiages.
 Collate performance data agent wise.
 Make trending reports.
 Give presentations.
 Do calibration calls.
 Prepare MOMs.
July’2013 till Jan’2016: Worked as Technical Support Agent at Teleperformance (Microsoft) Voice process,
Jaipur
 Responsible to trouble shoot on Windows and Office of Microsoft
 Responsible to deliver best Customer service
 Interact with US Customers
 Responsible to update the Issue Tracker on daily basis
March’2011 till 2012: Worked as a Process Associate at Genpact (EFS Cash, US Process)
 Responsible for cash application, indulging different sort of Researches
 Responsible for SRs.
 Application of Refund policy
 Coordination with Gurgaon Team regarding the rejections of SRs.
Oct’2009 till Dec’2010: Worked with Human Capital as “Customer Care Executive”
 Responsible for answering to calls.
 Ensure candidates queries are resolved
 Co-ordinate between Candidates and Clients.
 Scrutiny of Candidates resumes as per client’s requirement
 Conducting 1st round telephonic interviews with candidates.
May’2006 till March’2007: Worked as the Management representative for City Bank.
 Implemented challenging sales target designed to grow the business.
 Responsible for the day-to-day management of a large staff dealing with all H.R. issue & H.R. issues &
resolving any staff conflict that arose.
 Co-ordination with CPA regarding PDs, processing of files & to approach credit manager for approval.
 Check the authenticity of income documents.
 Take care of Training & Orientation programme.
 Provide employee documentation & routine evaluation measures along, with necessary documentation.
Octomber’2005till April’2006:Worked as the Operations Supervisor for the TVS financial services,
Jaipur with following responsibilities.
 Took necessary actions for recruiting, training, staff supervision and staff evaluation.
 Provide employee documentation and routine evaluation measures along with necessary
recommendations.
 Supply efficient time management for work processing betterment.

3.  Co-ordination with dealers & head office at Chennai.
 Execution of LOS.
 Manage the Team of 40 field officers & 4 telex operators.
 Maintain the TAT.
Rakhi Vyas Date: