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2024 mega trends for the digital workplace - FINAL.pdf
E-commerce- overview & Trends
1.
2. E-commerce (electronic commerce or EC) is the
buying and selling of goods and services, or
the transmitting of funds or data, over an
electronic network, primarily the internet.
3. The beginnings of e-commerce can be traced to the 1960s, when
businesses started using Electronic Data Interchange to share
business documents with other companies.
In 1979, the American National Standards Institute developed
ASC X12 as a universal standard for businesses to share
documents through electronic networks.
After 1980, numbers of individual users are sharing electronic
documents with each other.
In 1990s the rise of eBay and Amazon revolutionized the e-
commerce industry.
4.
5. Ecommerce is constantly updating with improved discovery, technology,
logistics, and bloody cool things to buy.
Chat bots
Artificial Intelligence
Mobile. Mobile. Mobile.
Mobile payment and loyalty apps
Personalization and customization
Increasing same day delivery
Social selling
The Google rebellion
6. Mobile technology is everywhere and
Smartphone users are no longer in a minority
Most web traffic is driven by mobiles
Mobile users engage in a different way
Mobile users spend more money
7. Mobile landing pages are different
Mobile users are screen hoppers
Social media is a mobile phenomenon
Google is leaning towards mobiles
Mobile optimisation gives you the edge
8.
9. Avoid lengthy sign-up forms
Buying without the need to register
Search function
Breadcrumb navigation
Suggest related items
Make use of quality photography
Make it clear
Don't add delivery charges at the end
Incorporate social media
Provide a quick product preview
Make contacting you easy
10. Generate an email marketing campaign that’s automated
With social media, consider diversifying your platforms
Implement a loyalty program
Automate your social networks
Reach out to customers in their native languages
A/b test your checkout process
Think about mobile advertising
Start targeting wearable technology
Brand yourself with your own personal flavour
Build authority with online discussion areas
Make how-to videos for creating a connection and showing
products
Get creative with your FAQ’s
Use pay per click marketing
Push your customers to make product reviews
Talk to your visitors
11.
12. Market researcher eMarketer has cut its growth projection for
Indian e-commerce from 75% to 55.5% for the calendar year 2016,
citing the impact of demonetisation on order volumes.
A representative for Amazon said the company is “working on
alternatives to make doorstep payments easier for customers by
introducing a variety of electronic payment options.”
Taxi aggregator Ola’s digital wallet, Ola Money, said wallet
recharges had increased by 1,500% since the announcement.
The focus is that demonetisation transcends into digitisation.