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MINDSPACE
EAST
DECISION TIME!!!
How we make decisions
Automatic
Uncontrolled
Effortless
Fast
Unconscious
Heuristic
Reflective
Controlled
Effortful
Slow
Self-aware
Systematic
The limits of System 2
Simply providing
information often has
modest and
sometimes even
unintended impacts
How about ‘talking to’
System 1?
WHAT IS A NUDGE?
Any aspect of the choice architecture that alters
people’s behavior in a predictable way without
forbidding any options or significantly changing
their economic incentives
(Thaler & Sunstein, 2008)
WHAT IS A NUDGE?
LET’S TAKE A LOOK AT
YOUR EARLIER DECISIONS!
ARE YOU BEING NUDGED?
MINDSPACE
NUDGE CHECKLIST
MINDSPACE
Messenger
We are heavily influenced by who
communicates information
MINDSPACE
Incentives
Our responses to incentives are shaped
by predictable mental shortcuts
MINDSPACE
Norms
We tend to do what those around us
already doing
MINDSPACE
Defaults
We ‘go with the flow’ of pre-set options
18
When a nudge goes awry!
19
When DUO got smart
20
What a difference it makes!
MINDSPACE
Salience
Our attention is drawn to what is novel
and seems relevant to us
MINDSPACE
Priming
Our acts are often influenced by sub-
conscious cues
MINDSPACE
Affect
Emotional associations can powerfully
shape our actions
MINDSPACE
Commitment
We seek to be consistent with our public
promises, and reciprocate acts
MINDSPACE
Ego
We act in ways that make us feel better
about ourselves
EAST (BIT UK)
NUDGE FRAMEWORK
EAST
 Easy
 Attractive
 Social
 Timely
EAST
 Make it Easy
Harness the power of defaults
Reduce the ‘hassle’ factor
Simplify the message
EAST
 Make it Easy
• Harness the power of defaults
• Reduce the ‘hassle factor’
• Simplify messages
EAST
Make it Easy
Make it Attractive
Attract attention
Attract attention
Design rewards and sanctions
EAST
Make it Attractive
• Attract attention
• Design reward and sanctions for
maximum effect
EAST
Make it Easy
Make it Attractive
Make it Social
Show that most people perform
the desired behavior
EAST
 Make it Social
• Show that most people perform the
desired behavior
• Use the power of social networks
• Encourage people to make a
commitment to others
EAST
Make it Easy
Make it Attractive
Make it Social
Make it Timely
Prompt people when they
are most receptive
EAST
 Make it Timely
• Prompt people when they are likely to
be most receptive
• Consider the immediate costs and
benefits
• Help people plan their response to
events
EAST
 Easy
 Attractive
 Social
 Timely
4 STAGES OF EAST
 Define the outcome
 Understand the context
 Build your intervention
 Test, learn, adapt
MINDSPACE
EAST

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Mindspace EAST by Wilco van Dijk

Editor's Notes

  1. Experts, peers, likeables
  2. Losses loom larger than gains Reference points matter We overweight small probabilities We mentally allocate money to discrete bundles
  3. If the norm is desirable, let people know about it. Relate the norm to your target audience as much as possible Consider social networks Vb openbaar vervoer
  4. Vb studieleningen
  5. 9.5% meer betalingen; 10% meer contact
  6. 9.5% meer betalingen; 10% meer contact
  7. 9.5% meer betalingen; 10% meer contact
  8. 9.5% meer betalingen; 10% meer contact
  9. 9.5% meer betalingen; 10% meer contact