Wasiullah Mohd. Nazim Shah has over 10 years of experience in customer service and operations roles. He currently works as a Senior Executive for Concentrix Daksh Services India, where he is responsible for checking work, maintaining accuracy, and ensuring targets are met. Previously he worked as a Front Office Executive for Reliance InfoSteam, handling customer queries and calls. He also worked as an Account Assistant for Flag Security, managing accounts, expenses, payroll, and ensuring regulatory compliance. He has a Bachelor's degree in Commerce from Mumbai University and various IT and software certifications.

1. Victoria Nambi Chawl, Indira Nagar,
Jari Mari, Kurla – Andheri Road,
Mumbai - 400 0072.
Email : wasiullah.shah@rediffmail.com
Contact: ®28506932
Mobile : 9820544358
Wasiullah Mohd. Nazim Shah
Personal Details:
Date of Birth : 04th January 1982
Marital Status : Married
Passport No : G3630294
Date of Issue : 06/06/2007
Date of Expiry : 05/06/2017
Place of Issue : Mumbai
Languages known : English, Hindi, Urdu & Marathi
Academic Qualification:
Bachelor of Commerce from Mumbai University in year 2003
Certifications:
Completed Hardware/Networking Course from Hi-Tech Computer institute
Completed course on Microsoft Office 2000 (MS Word, MS Excel, MS PowerPoint)
Completed Typing Enhancement Sessions and achieved typing speed of 30 wpm
Strengths:
Systematic, Unbiased and Professional attitude
A team player and Quick Learner
Ever Ready for New Idea, Information and Experience
Passionate about the Work I Do
And Explore for the Best Practice in Industry

2. Experience Summary:
Presently Working for
Company : Concentrix Daksh Services India (P) Ltd. (Formerly know
as IBM Daksh Services India (P) Ltd.)
Designation : Sr. Executive for an insurance process, for the US based
clients
Period : 10-01-07 till date
Job Profile:
 Checking the work that is processed by the operations team for various clients.
 Updating and maintaining audit sheet on daily basis.
 Providing regular Coaching & Feedback to the processors for the errors marked.
 Responsible for maintaining accuracy percentage of the team.
 Updating client complaints and feedback.
 Handling error escalations within SLA.
 Refresh the team on latest requirements and updates from the clients
 Preparing question papers for agent.
 Manage accurate KYC information.
 Conducting regular calibration sessions with the operations team.
 Maintaining high level of productivity and meeting the targets set by the client.
 Maintaining high level of accuracy in attaining the targets set by the client.
 Regulation of assignments within team to meet stipulated targets
 Processing Loan and Surrender request within agreed timelines
 Ensuring high levels of Team Productivity and Accuracy while attaining desired
business goals
Achievements
 Appraised with Star Talent Award for quarter ended June 2012
 Appraised with Star Talent Award for quarter ended June 2010
Company : Reliance InfoSteam (P) Ltd.
Designation : Front Office Executive
Period : 29-08-05 to 03-01-07
Job Profile:
 Address queries and complaints of company's Mobile and Landline customers
 Improve call center efficiency through improvement and management of Average
Handling Time
 Ensure smooth interactions with customers by new hires by way of providing on the
Job training
Achievements
 Achieved Zero FE Award (i.e. no fatal errors and quality topper) for quarter
ended March 2006

3. Company : Flag Security & Detective Services.
Designation : Account Assistant
Period : 25-09-03 to 27-08-05
Job Profile:
 Manage company accounts on Tally 6.3 technology
 Create expense vouchers for day to day expenses of the company
 Maintain petty cash and relevant records thereby
 Handle banking related activities
 Generate Invoices and bills for services provided by the organization
 Follow-up for the outstanding payment with concerned teams
 Interact and address client queries on accounts disputes (if any)
 Manage payroll for Flag employees
 Maintain books of accounts and ledger as required by the IT department
 Ensure legal and regulatory compliance like Income Tax directives, ESIC and PF