1. Mohammed Ali Mohammed Al-Blooshi
Abu Dhabi, UAE
Contact # 055 4788820
Personal Information:
Date of Birth : 10-02-1981
Nationality : U, A, E
Passport number : A2751557
Career Objective
To obtain a challenging position that will allow me to contribute to accumulate
knowledge and contribute to the organization’s success through use of my experience.
Education
• MBA in general management from Canadian University of Dubai 2013
• Bachelor of Business Administration in Management from University of Dubai
2010.
• Banking Diploma from emirates institution for banking and financial studies
2004_2005
• High school degree From RAK High School, RAK, UAE 1999 – 2001
Work Experience
1- License administration Unit Head , Standard, Regulation and licensing
Department ( Tourism and culture Authority from 28 May 2012 till
date )
Duties:
• Prepare proposals for policies and procedures for the SPO
Administration Unit, coordinate with other units and the Section
Manager, make appropriate recommendations and obtain necessary
approvals before implementation
• Responsible for the preparation of documents required in the
support of Permits applications and business registrations Input /
collate data for management reports as directed, maintaining same
on the shared drive
• Supervise the implementation of licensing quality improvement
and monitor the effectiveness of changes, new methods or
processes.
• Resolve any issues by addressing customer queries pertaining to
licensing rules and regulations
• Prepare the annual budget in terms of manpower requirements and
office equipment for the Section and contribute towards the
preparation of the departmental budget.

2. • Monitor the Section’s expenditures in comparison to the approved
budget and report analysis for variances to the Department
Manager.
• Ensure contracts and government regulations and safety standards
are followed properly.
• Oversee the preparation , analysis , negotiation and review of
contracts related to purchase or business equipment , materials &
supplies
• Assist team members in successfully completing their duties for
issuing and renewal of licensing as per the policies.
• Increase knowledge of staff, proper complaint handling, carry out
instructions on time & monitoring service time.
• Improve Staff Satisfaction Results through Team building,
coaching. (Weekly review). Proper alignment on leave plans,
Ensure adherence to training calendar and other programs.
• Check-up documents for completion and accuracy for licensing for
individual and companies in Abu Dhabi.
• Assist the department in carrying out any special task or projects.
• Build and maintain good relationship with all clients of Abu Dhabi
Tourism and Culture authority.
• Provide high levels of ownership, problem solving skills, service
orientation.
• Follow up with other government department.
2- Branch Manager (Union National Bank) from 28 Apr 2010 till 28 May
2012
Duties:
• Manage effectively all elements related to staff in terms of (Staff Planning, leave,
Training, allocation, motivation, etc) to ensure achievement of preset standards
for staff satisfaction.
• Responsible for branch target ( increasing branch portfolio and profit)
• Responsible for checking reports , account documents , loan documents
, TOD. etc )
• Manage the overall branch process to ensure resolution of problems.

3. • Ensure adherence to bank policy / procedure and monitoring relative deviation to
achieve business risk free portfolio, and to ensure as acceptable audit rating.
• Provide high standards of service delivery to branch customers and work for
deepening the relationship with high net worth and highly profitable customers.
• Tracking and analyzing monthly branch performance and customer attrition to
achieve predecided branch financial targets.
• Make financial decision on loans, TOD, ROD , exchange rate , interest rate .
3- Client Services Manager Quality Service Dept, Private Banking
Mashreq Bank :from June 2008 to 24 Apr 2010
Duties:
 Manage 2-3 Client service Officers.
 Handle all day to day queries and complaints
 Assist Other CSO in successfully completing their duties
 Handle exceptions ,initiate corrective and preventive actions
 Participate effectively with key customers to proactively identify their service
requirements.
 Assist the units in carrying out any special task or projects.
 Build and maintain good relationship with all clients of private banking
 Provide high levels of ownership, proactive problem solving skills, service orientation.
 Follow up fixed deposit maturity and renewal after consulting with the RMs and
customers and confirming that fixed deposits receipt is sent to the customers on time.
 Check-up documents for completion and accuracy for opening of account of different
type of companies i.e., limited liability co, proprietorship, non- resident companies,
FZE co.
4-Sales and Service Manager – Mashreq bank Abu Dhabi – in retail banking from
Dec2007till June 2008
Main Objectives
• Achieve assigned target
• Establish & build relationship management with all key employers
• increase Product knowledge of staff , proper complaint handling , carry out
customer's instructions on time, monitoring wait time / service time , branch
image & communication materials .
• Improve Branch Staff Satisfaction Results through Team building , Improve
Overall Staff Engagement results in line with Br Management's objectives ,
Coaching .(weekly review & morning huddles). Proper alignment on leave plans,
Ensure adherence to training calendar/RBG Certification program .
• Adhere to Anti-Money Laundering procedures & drive delivery against set KYC
targets, Ensure medium risk rating for the branch at the minimum while targeting
low risk rating, Report operational deviations to LMM, Ensure confidentiality of
customer information.
• Acting branch manager.
5-Customer Service Officer, ABN AMRO BANK, Dubai & Abu Dhabi 2005-2007

4. Main Objectives
• Ensure compliance with ABN AMRO Instruction Manual of Policies and
Procedures.
• Provide personalized services to customers in order to develop a high level of
working relationship and possibilities of generating potential business.
• Customer Engagement by making frequent calls, updating them with the
status of request, current issues and promotions.
• Opening of all kinds of accounts
• Resolve customer complaints.
• To coordinate with concerned departments like operations, service quality and
credits to address customer issues.
6-Teller, Standard Chartered Bank 2002- 2005
Main Objectives
Teller area experience:-
Responsible for handling cash transaction (Deposit & withdrawal), clearing chques and
posting, Balancing of ATM & CDM, transfer funds within the country and outside the
country, solving customer problems related to branch operation.
Branch experience:-
Customer service (dealing with their problems ,opening accounts for
customers, selling credit cards and giving personal and car loans ).
Skills
• MS Office (MS Word, MS Excel, MS PowerPoint & MS Access)
• communication, negotiation and leadership skills
• Teamwork.
• Managing the projects
• Solving problems
• I am good at working independently and in customer service.
• I am always responsible and reliable.
Training Programs:
Legal and Regulatory Framework in the UAE on EML and CTATF, Advanced
Interpersonal Communication, Communicating with Co-workers, Listening skills, Time
Management , Negotiation skills , Service Quality , Excellence in Service: Solving Customer
problems & working with Upset Customers, 7 habits , leadership & projects management .
LANGUAGES:
 Arabic(Fluent)
 English(Fluent)
Reference:

5. Available upon request.

6. Available upon request.