1. Ahmed Abd El Hamid
Contact Information
Address: 42 Ragheb Street, Helwan, Cairo, Egypt.
Phone: +202 276 50 598
Mobile: +202 0100 1289 617
E-mail: ah_samir2006@yahoo.com
Linkedin: https://eg.linkedin.com/in/ahmed-abd-el-hamid-64267757
Personal Information
Date of Birth: 31 December 1984
Marital Status: Single
Military Status: Exempted
Objective
As experienced candidate having worked in leading banks and proficient in transactions and
cash handling, I intend to work in a bank where growth prospects are heightened.
Education
◦ 2015 to present
▪ Master of Science (MSc.), at Helwan University, Faculty of Commerce
▪ Thesis Title: “The impact of applying lean management system on improving banks
performance”
◦ 2012 - 2014
▪ Masters of Business Administration (MBA), Arab Academy for Banking and Financial
Science – English Section – Grade: Very Good.
◦ 2011
▪ Business Management Diploma, Cairo University – Grade: Good.
◦ 2003 - 2006
▪ Bachelor's degree in Accounting, Cairo University, faculty of Commerce – Grade: Good.
1

2. Professional Experience
Blom Bank, 2008 to Present
 Head Teller – Mosadaq Branch – December 2014 to Present
o Handle the tasks of supervising and scheduling the daily activities of the teller staff
o Responsible for assisting tellers in handling complex customer transactions
o Ensure that the established balancing routines and daily teller are completed in a timely and
accurate fashion
o Handle the tasks of overseeing and supervising the training of new teller staff
o Perform responsibilities of introducing teller staff to banking services and products
o Handle the tasks of conducting periodic performance reviews
o Perform responsibilities of vault cash, including cash orders and shipments.
 Customer Service and Vault Teller – New Maadi Branch – 2010 to 2014
o Provide professional courteous service in processing a variety of day-to-day customer
transactions.
o Vault teller duties include processing other teller’s cash requirement transactions.
o Balance the vault daily, order currency and coin for the branch.
o Identify customer needs and match needs with appropriate product or service.
Act as mentor to newer team members, assist with transactions, procedures, customer service
and sales.
o Receive and handle cash/ cheques deposits.
o Process cash withdrawal, outgoing cheques, incoming bills and transfers.
o Sort customer deposited foreign currency for fraud banknotes.
o Authorize and verify customer position and signature, to approve certain transaction.
o Promptly and efficiently handle escalated customer issues feedback.
o Promote and sell full range of products/ services to current and potential clients at the
counter or by referring to customer services area.
 Teller – Heliopolis Branch – 2008 to 2010
o Provide professional courteous service in processing a variety of day-to-day customer
transactions.
o Vault teller duties include processing other teller’s cash requirement transactions.
o Balance the vault daily, order currency and coin for the branch.
o Identify customer needs and match needs with appropriate product or service.
Act as mentor to newer team members, assist with transactions, procedures, customer service
and sales.
2

3. Misr Iran Development Bank, 2007 to 2008
 Credit Analyst
o Conduct visits for Retail and corporate customers to measure the quality of work & service.
o Approach prospected customers to offer them our banking & financial services.
o Prepare required investigation for debit cheques.
o Collect information about prospected credit customer from other banks through telephone
and from central bank of Egypt (i-score)
Languages
▪ English: Very good.
▪ French: Basic communication skills.
Technical Skills
▪ Microsoft Word
▪ Microsoft Excel
3

4. Courses
Course from Egyptian Banking Institute
▪ 2008
• Principles of Banking Certificates, from the courses covered, link:
◦ Comprehensive course for beginner bankers.
▪ Customer Buying Process & Personal Selling process
▪ Opening & Need/Problem Identification
▪ Opportunities for Cross Selling Bank Products and Services
▪ Presentation and Demonstration (focusing on benefits)
◦ Sales Course
▪ Four Human Thinking Styles
▪ Exercise: Applying the best-selling approach with different thinking
styles
◦ Etiquette in the Workplace
▪ Workplace etiquette, people Perception, Verbal and Visual
Communication
▪ 2012
• Course in Negotiation Skills.
▪ 2013
• Course in Trade Finance.
▪ 2015
• Course in Anti-Money Laundry.
• Course in Cheques Provisions.
4