Ahmed Abd El Hamid provides his contact information and objective of seeking a growth-oriented bank position in his resume. He has over 10 years of experience in banking, currently as Head Teller at Blom Bank, where he supervises tellers and ensures balanced transactions. Previously he was a Customer Service and Vault Teller at Blom Bank and a Teller and Credit Analyst at Misr Iran Development Bank. Abd El Hamid holds an MSc from Helwan University and an MBA from Arab Academy for Banking and Financial Science. He is proficient in English, French, Microsoft Word and Excel and has completed banking courses in principles, negotiation skills, trade finance and anti-money laundering.

1. Ahmed Abd El Hamid
Contact Information
Address: 42 Ragheb Street, Helwan, Cairo, Egypt.
Phone: +202 276 50 598
Mobile: +202 0100 1289 617
E-mail: ah_samir2006@yahoo.com
Linkedin: https://eg.linkedin.com/in/ahmed-abd-el-hamid-64267757
Personal Information
Date of Birth: 31 December 1984
Marital Status: Single
Military Status: Exempted
Objective
As experienced candidate having worked in leading banks and proficient in transactions and
cash handling, I intend to work in a bank where growth prospects are heightened.
Education
◦ 2015 to present
▪ Master of Science (MSc.), at Helwan University, Faculty of Commerce
▪ Thesis Title: “The impact of applying lean management system on improving banks
performance”
◦ 2012 - 2014
▪ Masters of Business Administration (MBA), Arab Academy for Banking and Financial
Science – English Section – Grade: Very Good.
◦ 2011
▪ Business Management Diploma, Cairo University – Grade: Good.
◦ 2003 - 2006
▪ Bachelor's degree in Accounting, Cairo University, faculty of Commerce – Grade: Good.
1

2. Professional Experience
Blom Bank, 2008 to Present
 Head Teller – Mosadaq Branch – December 2014 to Present
o Handle the tasks of supervising and scheduling the daily activities of the teller staff
o Responsible for assisting tellers in handling complex customer transactions
o Ensure that the established balancing routines and daily teller are completed in a timely and
accurate fashion
o Handle the tasks of overseeing and supervising the training of new teller staff
o Perform responsibilities of introducing teller staff to banking services and products
o Handle the tasks of conducting periodic performance reviews
o Perform responsibilities of vault cash, including cash orders and shipments.
 Customer Service and Vault Teller – New Maadi Branch – 2010 to 2014
o Provide professional courteous service in processing a variety of day-to-day customer
transactions.
o Vault teller duties include processing other teller’s cash requirement transactions.
o Balance the vault daily, order currency and coin for the branch.
o Identify customer needs and match needs with appropriate product or service.
Act as mentor to newer team members, assist with transactions, procedures, customer service
and sales.
o Receive and handle cash/ cheques deposits.
o Process cash withdrawal, outgoing cheques, incoming bills and transfers.
o Sort customer deposited foreign currency for fraud banknotes.
o Authorize and verify customer position and signature, to approve certain transaction.
o Promptly and efficiently handle escalated customer issues feedback.
o Promote and sell full range of products/ services to current and potential clients at the
counter or by referring to customer services area.
 Teller – Heliopolis Branch – 2008 to 2010
o Provide professional courteous service in processing a variety of day-to-day customer
transactions.
o Vault teller duties include processing other teller’s cash requirement transactions.
o Balance the vault daily, order currency and coin for the branch.
o Identify customer needs and match needs with appropriate product or service.
Act as mentor to newer team members, assist with transactions, procedures, customer service
and sales.
2

3. Misr Iran Development Bank, 2007 to 2008
 Credit Analyst
o Conduct visits for Retail and corporate customers to measure the quality of work & service.
o Approach prospected customers to offer them our banking & financial services.
o Prepare required investigation for debit cheques.
o Collect information about prospected credit customer from other banks through telephone
and from central bank of Egypt (i-score)
Languages
▪ English: Very good.
▪ French: Basic communication skills.
Technical Skills
▪ Microsoft Word
▪ Microsoft Excel
3

4. Courses
Course from Egyptian Banking Institute
▪ 2008
• Principles of Banking Certificates, from the courses covered, link:
◦ Comprehensive course for beginner bankers.
▪ Customer Buying Process & Personal Selling process
▪ Opening & Need/Problem Identification
▪ Opportunities for Cross Selling Bank Products and Services
▪ Presentation and Demonstration (focusing on benefits)
◦ Sales Course
▪ Four Human Thinking Styles
▪ Exercise: Applying the best-selling approach with different thinking
styles
◦ Etiquette in the Workplace
▪ Workplace etiquette, people Perception, Verbal and Visual
Communication
▪ 2012
• Course in Negotiation Skills.
▪ 2013
• Course in Trade Finance.
▪ 2015
• Course in Anti-Money Laundry.
• Course in Cheques Provisions.
4