1. Ahmed Mohamed Youssef Abdel Wahab
Mobile : 01119907733
Email : Ahmed.Youssef@Otlob.com
Youssef25391@Gmail.com
Objective:
To have a challenging position in a multinational firm where my skills can be better utilized and further developed.
Education:
Bachelor of Commerce
University : Cairo univeristy
Faculty : commerce ( Arabic Section )
Department : Accounting
Work Experience :
Call Center Team leader Otlob.com.
From Sep.14 : till now
 Own and manage the client relationship: resolving complaints efficiently and effectively
 Ensure service level are met and maintained.
 Communicate positively with all involved parties in order to facilitate customer’s reception of the
expected distinguished service.
 Meeting service level in handling all transactions measured through productivity reports.
 Member of the team handling the customers through the live online support chat to answer all the
inquiries in an efficient and effective way.
 Replying to the customers’ feedback, to maintain answering all their inquiries and make them full
satisfied from the provided service.
 Handling all the surveys held, to ask the customers about their opinion from our service, and if they
have any ideas or any new features they need us to add to our service, and if they have any concerns
about our service or our attitude with them, whether if they are facing any technical problems and
need us to solve it for them.

2.  Participated in a project of preparing a new manual, including everything concerns dealing with
customers, and partners .
Call Center Senior Otlob.com
From Jan.14: Aug.14
• Respond to customer inquiries
• Backup for The Shift Leader.
• Managing Some Main tasks Like”Online Support Chat – Customer Care & Follow Up – Esclate the
Complaints – Investigate with the restaruant about the Customer complaunts.
• Prepare the Daily Operation Reports.
• Opserving the Cancle Rate to report the Operation Results.
Otlob.com Customer Service Representative
From May.13: Dec.13
 Respond to customer inquiries
 Research required information using available resources
 Handle and resolve customer complaints
 Provide customers with product and service information
 Enter customer information
 Process orders,
 Identify and escalate priority issues
 Route orders to appropriate resource
 Follow up customer calls where necessary
Financial Accountact Spark Co.
From April.13 : Feb.14
• Preparation daily accounting entries.
• Preparation of the balance of its subsidiaries and the audit shows the company.
Financial Accountact Habitat Furniture Co.
From Aug.12 : April.13
• Preparation daily accounting entries.
• Preparation diary and ledger, trial balance and extraction menus wrap (the income statement and
financial position).
• Preparation of the balance of its subsidiaries and the audit shows the company.
• Analysis of the accounts receivable balances and payables.

3. Tele Sales Bundle Card
From July.12 til Aug.12
• Communicate with the Customers to offer them about the Bundle Card Offers and make deals with
them to be registered with the Co.
Direct & Tele Sales Credit Agricole Egypt Bank
From Nov .11 till Feb .12
• Knocking Door with the Customers to offer them the Loans and benefits of the Bank.
• Communicating the Customers to shcedule a meeting with them to make loans deal and explain to
them about our simple process to get his own loan.
Languages:
Arabic : Native Language.
English : Reading & Speaking & Listening (Very Good).
Personal Data:
Gender : Male.
Date of birth : 25-3-1991
Place of birth : Cairo
Address : 23th El lith st. – El Zaitoun - Cairo
Nationality : Egyptian.
Marital Status : Single.
Military Service : Exempted.
References:
References and transcripts will be supplied upon request.