1. Karim Essam Abdel Rahman Soliman
Age: 27 years
Address: 13 Dr. Kamal Hassan Street, Victoria Square, Shoubra, Cairo
Mobile: (+2) 01006660731
Email: karim.essam.soliman@gmail.com
Profile:
I am aiming for the Opportunity where I can reach beyond my career Goals,
My deep understanding of "Team Work" is my Secret of Success, my skills
and Experience are my Hilts, in addition to my Academic Education which
has strengthen my Knowledge and Professional Performance as a Contract
Executive, and off course my work experience which gave me the professional
abilities and Personal Skills needed for taking place in a wide known
International Company or Foundation.
Education:
(Sep 2010) Bachelor Degree Faculty of Commerce – Ain Shams University - English
Section.
Employment History:
• May 2015- Current date
Contracts & Deliveries Executive at Misr Italia Group, Cairo
• (Sep 2011) – ( April 2015)
Customer Service Senior/ Representative, Cairo.
• (Jan 2011) – ( Sep 2011)
Customer Service Representative at Vodafone Egypt, Cairo.
Responsibilities include:
Contracts Responsibilities & Duties:
 Drafting and reviewing all types of Commercial Contracts "Leasing, Sale,
Brokerage, etc.
 Drafting and reviewing various types of Agreements between the company and
other contracting parties includes "Leasing, Sale, Brokerage, Marketing
Agreements, etc.
 Face to face closing deals with clients.
 Contracts negotiation with clients at all contracting procedures stages.
 Finalizing deals with clients through signing contracts and banking Checks.
 Follow up the contracts cycle from A to Z.
 After Sale-Clients follow up.

2.  Participating in Settlement and Compromising Contracting disputes arises between
the clients and the company before and after signing the contracts before clients.
 Analyzing Clients satisfaction regarding the contract terms and contracting
procedures.
 Ensure the execution of the Contracting procedures manual with agents and
colleagues.
Customer Service Responsibilities & Duties:
 Participation, consulting and executing organizational system on:
 Projects units Delivery System and feedback.
 Inspection, handling and controlling Project finishing (Landscape and units
Interiors)
 Hard Cases and Uncommitted Payments recording and handling Planning
System.
 Customer Satisfaction achieving system by Presenting: Best after sales
services and Professional Documented Follow up, Loyalty Program and
Problem solving criteria best possible practice.
 Product updates and modifications knowledge through departments, aiming
customer satisfaction.
 Linking between departments through new organizational updates through the
customer service department.
 Unsatisfactory and cancelation requests handling and controlling achieving the
best possible satisfactory compatible with company policy and targets
 Set scripts and FAQ's according to the product knowledge and policies.
 Data Entry.
 Handling customers Complains.
 Giving Customers all Technical and General Information needed regarding
Company's projects.
Languages:
Arabic – Mother tongue.
English – Good spoken and written.
Computer Skills:
 Working with "CRM" Computer System (Customer Relation Manager).
 Excellent professional command of Microsoft Word, Excel, Outlook, Power
point.
 Excellent command of the internet research tools.
 Excellent Research Skills.
Personal Skills:
• Problems Solving Skills
• Strong customer service skills.
• Team player.
• Eager to learn.
• Highly Organized.
• Ability to work under pressure to meet tight schedules.
• Comfortable in client facing situations.

3. Personal Details:
 Birth date: 6/8/1988
 Nationality: Egyptian.
 Military Status: Exempted.
 Social Status: Single.