1. Noura Hosny Amin EL-sayed
Mobile: (002)01028272261
E-mail: noura_hosney@hotmail.com
PERSONAL INFORMATION:
Date of Birth: 24/7/1992
Gender: (female)
Marital Status: (Single)
Nationality: (Egyptian)
Religion: (Muslim)
EDUCATION:
Cairo University, 2009 / 2013
BA '' Graduated From Faculty of Commerce ''
Concentration: Account Department
Degree : Good
Courses:
• Preparing for CMA “certified in Management Accountant ” at AUC.
• A Language course in English at Berlitz.
• ICDL Course at faculty of Engineering Cairo University.
• Communication Skills course at A Mideast Center.
EXPERIENCE:
• Tele Sales Officer for personal Loans at citi Bank from 5/6/2014 to1/4/2015
• Current work :-
Personal banking advisor agent at mashreq bank
Starting from date (15/7/2015)
-job description :
I`m call center agent at mashreq bank my own work mainly concrete on how to handle customer,
how to make him satisfy with bank services , if customer have a problem with our bank how to
handle it and how to solve this problem , My calls about :

2. 1. Credit card bill payment.
2. Installment on credit card.
3. Early settlements and its interest , loans installment asked about credit card and loans features ,
also certificates.
4. Also make a release letter for auto loan.
5. Early settlement for auto loan and personal , partial settlement for loan.
6. Liability letter for credit card and loans.
7. Clearance letter for auto and personal loan all this requests I make it for customers.
TRAINING:
• Training course of principles of marketing.
• Barclays (Operation Banking) 1/8/2011 to 1/9/2011
• NSGB (Retail Banking ) 1/8/2012 to 1/9/2012
Objective:
- Seeking for a challenging position in a reputable company where my academic background and
interpersonal skills are well developed and utilized .
SKILLS:
Language: - Fluent in Arabic '' Mother tongue’’.
- English '' good ‘‘Command of both written and spoken .
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3. Computer knowledge:
Excellent knowledge of Using MS Office Word & Excel & PowerPoint & Access &
Outlook “2003/2007/2010 “.
Other Skills:
•Excellent communication skills.
•Teamwork: enjoy working in both team environments and independently.
•Work under Stress.
• Good understanding of business process.
• Willing to learn for anything new.
References:
Furnished upon request
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