1. Email: ibrahimislam11@yahoo.com
Mc100203096@vu.edu.pk
Mobile: +92 3438739755
Ibrahim Islam
Application For The Post of Supervisor Branch Operations
PROFESSIONAL SUMMARY
A well presented and industrious individual, having experience of the entire banking industry. Possessing
abilities to achieve assigned target through cross selling of all other consumer banking products (Credit Cards,
Auto Loans, Bancassurance and personal loan), maintain high services quality standards while interaction with
the customers for business retention and also ensure the compliance of AML required for the assigned portfolio.
Experices:
1. Worked at Habib Bank Limited as operation officer from 27 July 2011 to 20 July 2016.(5 years)
2. Currently working at MCB Bank as GBO Service Quality
KEY COMPETENCIES AND SKILLS
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Main Job Tasks and Responsibilities:
 Service Quality
 Initiate and open new accounts
 Explain, advise on and promote bank products and services to customers
 Atm operations.
 Banca assurance
 Perform services for customers such as ordering bank cards and checks
 Receive and verify loan payments.
 Record all transactions promptly, accurately and in compliance with bank procedures
 Monitor the Balancing of currency, cash and checks in cash drawer at end of day.
 Answer inquiries regarding checking and savings accounts and other bank related products
 Attempt to resolve issues and problems with customer's accounts
Professional Certificates
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 MS Office
 Course 100 Achieving Superior Service Champion "boost up your customers services”.( Ron
Kaufman) Habib Bank Limited
 Service & quality Management. Habib Bank Limited
 AML Training certificate Habib Bank Limited ·
 KYC Training certificate Habib Bank Limited ·
 ATM Management Certificate Habib Bank Limited ·
 Gender Diversity At Work Place Certificate Habib Bank Limited Training Accomplishment
certificate of Habib Bank Limited.
Academic Education
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 MBS Year 2014 Master in Business Studies
(Virtual University Of Pakistan)
 Graduation Year2009
(Punjab University Lahore)
 Intermediate Year 2006 (BISE Rawalpindi)
 SSC. Year 2003 (BISE Rawalpindi)