1. Mostafa Elmaghrabi
UAE – Dubai
mostafaomar5665@yahoo.com
0566405250
Dear Sir,
I am writing to apply for the position advertised. As requested, I am enclosing a completed job
application, my certification, my resume and references.
The opportunity presented in this listing is very interesting, and I believe that my strong
experience and education will make me a very competitive candidate for this position.
With a BS degree in Social services, I have a full understanding of the subject plus I have many
training certificate.
Please see my resume for additional information on my experience.
I can be reached anytime via email at MOSTAFAOMAR5665@YAHOO.COM or my cell
phone 00971566405250
Thank you for your time and consideration. I look forward to speaking with you about this
employment opportunity.
Sincerely,
Mostafa Elmaghrabi

2. MOSTAFA ABDEL WAHAB ELMAGHRABI
Address: International City- Dubai
Mobile no: + 971 - 56 –6405250
Email: Mostafaomar5665@yahoo.com
Objective
Seeking an opportunity in great organization with a dynamic environment where my academic
background, communication and interpersonal skills can be developed.
Education
-Bachelor of Social service.
Alexandria University, Egypt. 2001-2005
Training courses and certificates
• ICDL in computer skills from navy academy in Alexandria June 2004.
• Advance training for Electronic devises maintenance.
• Professional development for customer service.
• Hardware maintenance for all computer/mobile devises.
• Sales man duties courses in business administration institute
Work experiences
Landmark group Splash DFC –UAE
Senior sales AGENT march 2015 Present AND ONE OF Few member of
Bee NICE STAR PROGRAM
Bon Marche for fashion Company – Egypt
Senior sales and in charge floor AGENT June 2010 – 2014
Bahar Alkhalij Group – Alrayan – Qatar
Senior sales AGENT/ June 2008- 2010
B2B Company for fashion – Egypt
COUNTER SALES AGENT June 2006- June 2008
Duties
• Welcomes customers by greeting them; offering them assistance.

3. • Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering
suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Contributes to team effort by accomplishing related results as needed.
• Research required information for callers using available resources.
• Essentially receiving up to 50 incoming calls from customers daily.
• Accurately recording details of calls and issues on logging software.
• Having a professional and courteous manner at all times.
• Identifying and escalating priority issues or customer complaints.
• Sending emails to clients answering their enquiries.
Personalskills
• Able to handle complex calls and situations.
• Demonstrating empathy and understanding when talking to customers.
• A proven track record of handling high volume calls.
• Excellent listening and problem solving skills.
• Excellent communication skills and telephone manner.
• Good keyboard skills and knowledge of customer service principles & practices.
• Demonstrate commitment to personal continuous professional growth and development
• Develop and maintain effective working relationships
• Exhibit a professional attitude toward criticism
• Recognize and strengthen personal performance through self-analysis of actions,
• participating in professional organizations, and through formal renewal programs
Personaldetails
Nationality : Egyptian
Birthday : 01/08/1984
Passport N# : A10409563
Religion : Muslim
Visa Status : Visa ID Number : 784-1984-0437948-3
Statement : Married
REFERENCES – Available on request