1. Paulina C. Kuntzelman
4849 W. Calle Don Alfonso, Tucson, Arizona 85757
Home: 520-293-2290 Cell: 520-272-3938
paulinak@email.arizona.edu or gorditapuerkita@q.com (hm)
Summary
I am seeking a role of increased responsibility in Student Advising.I am adept in skills that demonstrate dedication, focus, excelling at
prioritizing, completing multiple tasks and following through.I am versatile, discreet, and results oriented offering highly skilled
customer service experience in office environments. Driving productivity in student advising and student retention helps reach
departmental objective and goals. I work as a registration assistant who answers a high volume of incoming calls while handling in-
person inquiries from students,parents,and colleagues. My main function is as a credit cards processor,check, and cash handler that
promote continued acuity in detail orientation with a focus on high quality customer service. I have managed multiple projects using
proven time management methods. Knowledge acquisition and experience of the various needs in intuitive assessments forthe
customer instills high value in the development of each unique relationship. I am an efficient, loyal team player ready to serve the
organization with a flexible and hardworking drive to succeed.
Highlights
 Microsoft Office proficiency
 Results-oriented
 Advisement,students, parents, faculty
 Self-starter, Self-directed
 Time management
 Professional andmature
 Strongproblem solver, Resourceful
 Excellent relationshipbuildingskills
 Critical thinkingskills
 Experience with student registration
 Experience with student’s parents
 Confident public speaker
 Conflict resolutionskills
 Student-oriented
 Cultural andDiversityawareness andsensitivity
 Fluent in Spanish language, Bilingual, read, write, speak
 Stronginterpersonal, oral,andwrittencommunication
 Ability to maintainaccurateclient records
 Able to work independently or teammember Team-player
 Knowleged/awareness of legal andethical standards
 Comfortable with diverse populations
 Knowledge of learningdisabilities
 TeachingSkills
 Experience with UA policyandprocedures
 FERPA experience andknowledge
Accomplishments
I coordinated off-site registration duties for department functions for conferences and workshops including the handling of credit card,
check, and cash handling. I increased office organization by developing more efficient procedures manuals and efficient customer
database check and cash protocols. I specialized in web payments through PayPal systems. I re-organized and re-designed employee
manual outlining all proper credit card business procedures and office policies in agreement with UA standards of PCI Compliance. I
provided assistance to parents,students,and customers by directing them to appropriate university areas. I received my BSHA in June,
2012 and one current course from receiving my MSHA/ED. I am scheduled to finish coursework in February of 2015.
Experience
I have worked for the receptionist area, including greeting visitors and responding to telephone and in-person inquiries. Registered
students forcourses via email, correspondence,and in-person within the privacy protocols established by FERPA regulations. Made
copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets,faxed reports and
scanned documents. I have properly routed interoffice documentation, received and screened a high volume of internal and external
communications, including email and mail. I am responsible for credit card deposits and cash or check reception and routing. I have
translated for, advised, and directed parents,students, and faculty. Ensured resolution of customer questions,problems, and issues.
Education
I have graduated at the top of my class; both in my Bachelor’s studies (GPA3.89) and Master’s degree in Health Care Administration
Education (GPA 3.91). Coursework included: Human Resource Management and Business Administration, Program Planning,
Nursing Education and Teaching, Health Law and Ethics, Population Health, Measuring Performance Standards, Marketing, Program
Planning and Design, etc.